Call Details

Bolna ID: 2211cca3-61d5-4970-adc2-4776d0746136

Phone: +919994733234

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-19 13:08:02

Ended:
Not set

Last Processed:
2025-10-19 13:17:03

Last Retry At:
2025-10-19 13:17:03

Next Retry Scheduled:
2025-10-19 13:14:09

Next Call Scheduled:
2025-10-19 13:14:09

Call Timeline 14
2025-10-19 13:08:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-19 13:08:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 13:08:13
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 13:09:09
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 13:09:09
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-19 13:09:09
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-19 13:14:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=7c86033b-d88d-426a-8453-7b7b336c066b}
2025-10-19 13:15:44
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=7c86033b-d88d-426a-8453-7b7b336c066b, attempt_no=1, status=COMPLETED}
2025-10-19 13:15:44
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=7c86033b-d88d-426a-8453-7b7b336c066b, reason=Retry attempt succeeded, attempt_no=1}
2025-10-19 13:15:44
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=7c86033b-d88d-426a-8453-7b7b336c066b}
2025-10-19 13:15:51
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=7c86033b-d88d-426a-8453-7b7b336c066b, attempt_no=1, status=COMPLETED}
2025-10-19 13:15:51
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=7c86033b-d88d-426a-8453-7b7b336c066b, reason=Retry attempt succeeded, attempt_no=1}
2025-10-19 13:15:51
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=7c86033b-d88d-426a-8453-7b7b336c066b}
2025-10-19 13:17:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-19 13:17:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

{created_at_str=2025-10-19 07:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=5.64, batch_id=null, cost_breakdown={synthesizer=4.01, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=4.01}, llm=0.629, transfer_cost=0.0, platform=1.0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0.925, llm_breakdown={analytics=0, summarization=0.006, extraction=0, conversation=0.472, hangup=0.151}}, created_at=2025-10-19T07:44:39.974948, scheduled_at=2025-10-19T07:44:39.974923, custom_extractions=null, telephony_data={duration=44.0, to_number=+919994733234, provider_call_id=4e3ee1f2-87a0-4538-871f-c921c663be37, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/e26dacc6-ac02-4d57-a7e1-6f3f53e3d952.mp3, provider=plivo, hangup_provider_code=4010, from_number=+918035316264, call_type=outbound, hangup_by=Plivo, hangup_reason=End of inputs from Bolna}, context_details={recipient_phone_number=+919994733234, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2211cca3-61d5-4970-adc2-4776d0746136, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  children
assistant:  Sorry, I didn’t get that. Are you looking to update your resume or for a job change right now?
user:  i i'm just busy right now can we connect sometime later
assistant:  Sure! What time can I call you back today or tomorrow?
user:  maybe in the evening today
assistant:   Great! I’ll call you
user:  maybe after seven so
assistant:   Perfect, I’ll call you after seven today. Looking forward to our chat!
user:  thank you
assistant: Call will now disconnect
, updated_at=2025-10-19T07:45:50.598563, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-19 07:45:50, id=7c86033b-d88d-426a-8453-7b7b336c066b, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark and a user. Anita initiated the call to discuss potential job opportunities or resume updates. The user indicated they were busy and requested to connect later. They agreed on a follow-up call for later in the evening, specifically after 7 PM. Anita confirmed the time and expressed anticipation for the chat before the call ended., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Callback", "disposition_2": "Scheduled", "disposition_3": "Evening after 7"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Callback, disposition_2=Scheduled, disposition_3=Evening after 7}}}, smart_status=rescheduled, conversation_duration=43.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=401, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=401, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=74, input=156}, azure_gpt-4_1-mini={output=92, input=11393}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=74, input=156, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=92, input=11393, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10007, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 07:44:39, status=completed}

{created_at_str=2025-10-19 07:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=4.64, batch_id=null, cost_breakdown={synthesizer=4.01, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=4.01}, llm=0.629, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.006, extraction=0, conversation=0.472, hangup=0.151}}, created_at=2025-10-19T07:44:39.974948, scheduled_at=2025-10-19T07:44:39.974923, custom_extractions=null, telephony_data={duration=0.0, to_number=+919994733234, provider_call_id=4e3ee1f2-87a0-4538-871f-c921c663be37, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919994733234, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2211cca3-61d5-4970-adc2-4776d0746136, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  children
assistant:  Sorry, I didn’t get that. Are you looking to update your resume or for a job change right now?
user:  i i'm just busy right now can we connect sometime later
assistant:  Sure! What time can I call you back today or tomorrow?
user:  maybe in the evening today
assistant:   Great! I’ll call you
user:  maybe after seven so
assistant:   Perfect, I’ll call you after seven today. Looking forward to our chat!
user:  thank you
assistant: Call will now disconnect
, updated_at=2025-10-19T07:45:41.830602, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-19 07:45:41, id=7c86033b-d88d-426a-8453-7b7b336c066b, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark and a user. Anita initiated the call to discuss potential job opportunities or resume updates. The user indicated they were busy and requested to connect later. They agreed on a follow-up call for later in the evening, specifically after 7 PM. Anita confirmed the time and expressed anticipation for the chat before the call ended., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=43.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=401, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=401, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=74, input=156}, azure_gpt-4_1-mini={output=92, input=11393}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=74, input=156, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=92, input=11393, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10007, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 07:44:39, status=call-disconnected}

{created_at_str=2025-10-19 07:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-19T07:44:39.974948, scheduled_at=2025-10-19T07:44:39.974923, custom_extractions=null, telephony_data={duration=0.0, to_number=+919994733234, provider_call_id=4e3ee1f2-87a0-4538-871f-c921c663be37, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919994733234, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2211cca3-61d5-4970-adc2-4776d0746136, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-19T07:44:49.009676, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-19 07:44:49, id=7c86033b-d88d-426a-8453-7b7b336c066b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 07:44:39, status=in-progress}

{created_at_str=2025-10-19 07:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-19T07:44:39.974948, scheduled_at=2025-10-19T07:44:39.974923, custom_extractions=null, telephony_data={duration=0.0, to_number=+919994733234, provider_call_id=4e3ee1f2-87a0-4538-871f-c921c663be37, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919994733234, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2211cca3-61d5-4970-adc2-4776d0746136, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-19T07:44:44.563575, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-19 07:44:44, id=7c86033b-d88d-426a-8453-7b7b336c066b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 07:44:39, status=ringing}

{created_at_str=2025-10-19 07:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-19T07:44:39.974948, scheduled_at=2025-10-19T07:44:39.974923, custom_extractions=null, telephony_data={duration=0.0, to_number=+919994733234, provider_call_id=4e3ee1f2-87a0-4538-871f-c921c663be37, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919994733234, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2211cca3-61d5-4970-adc2-4776d0746136, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-19T07:44:42.643271, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-19 07:44:42, id=7c86033b-d88d-426a-8453-7b7b336c066b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 07:44:39, status=initiated}

{created_at_str=2025-10-19 07:38:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-19T07:38:03.687094, scheduled_at=2025-10-19T07:38:03.687069, custom_extractions=null, telephony_data={duration=0.0, to_number=+919994733234, provider_call_id=eb71c70e-81b4-4d7a-9a72-dc1826fe60c7, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919994733234, recipient_data={recipient_phone_number=null, review_completed=2025-10-19 12:57:29, callback_request_id=null, is_callback=null, fullName=DAVID, resume_review_id=68f491b49f941c720e71c912, reviewDetails={overallScore={score=62, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume layout includes essential sections such as Education, Experience, and Contact Information. However, the order could be improved by placing the most recent experience at the top for better readability., score=65, readability=Readability is impacted by dense paragraphs and lack of clear section headings in some areas. The use of consistent fonts and styles would improve the overall readability of the document., essentialSectionsPresence=The inclusion of education details is thorough with specifics on GPA. However, the resume could benefit from a clearly defined Skills section to highlight key competencies., scale=100}, atsReadabilityScore={feedback=The resume is moderately ATS-friendly, incorporating most critical details but missing some keyword optimization for improved scoring., score=68, scale=100, keyElementsReadableByATS=Essential elements like name, contact information, and job titles are readable by ATS. Adding more industry-specific keywords could enhance ATS compatibility further.}, impact={feedback=The resume exhibits decent use of action-oriented language but lacks consistent quantification of achievements. Adding explicit metrics to achievements would significantly boost its effectiveness., score=62, spellCheck=The spelling is generally accurate, although a thorough review may reveal minor typos or inconsistencies., bulletPointsUsage=Bullet points are present but could be more strategically utilized to break down responsibilities and achievements. Some bullet points are lengthy and could benefit from being more succinct., weakActionVerbs=While the resume uses some strong verbs, there are instances of weaker language that reduce the impact. Consider substituting verbs like 'did' with more dynamic alternatives., scale=100, quantifyingImpact=Quantifying your achievements with specific metrics is limited in the document. Including figures like 'improved efficiency by 15%' would strengthen your impact statements., repetitionAvoidance=There is some repetition in the verbs used across various roles. Introducing a variety of strong verbs could help mitigate this issue., accomplishmentLanguage=The language partially conveys achievements but often lacks specificity in results and outcomes. More emphasis on accomplishments would enhance this aspect.}, crispness={feedback=The resume's crispness is affected by lengthy bullet points and occasional redundant language. Being more concise will enhance its overall effectiveness., resumeLength=The resume is somewhat lengthy for the level of experience, which might overwhelm hiring managers. Consider distilling information to the most critical points., score=55, bulletPointsCount=There are many bullet points which can detract from the key messages. Prioritize the most impactful 3-4 points per position to maintain clarity., fillerWords=The use of filler words in several areas dilutes the content's impact. Reducing verbosity here would help in making the document more direct and effective., bulletPointLength=Many bullet points are longer than necessary, reducing their punch. Shortening each point to one line, if possible, would improve readability., scale=100}, qualityAddOn={feedback=The resume largely avoids clichés but includes general statements that could be more specific. 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Context Details
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