Call Details

Bolna ID: 35e09610-e093-43ea-8046-9828bcd0e31d

Phone: +917780964456

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-19 12:24:02

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-19 12:35:01

Next Call Scheduled:
2025-10-19 12:35:01

Call Timeline 14
2025-10-19 12:24:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-19 12:24:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 12:24:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 12:24:32
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 12:24:32
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-19 12:24:32
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-19 12:29:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=de96c329-787d-42bd-a9e4-9b0ae24788e4}
2025-10-19 12:30:01
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=de96c329-787d-42bd-a9e4-9b0ae24788e4, attempt_no=1, status=BUSY}
2025-10-19 12:30:01
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-19 12:30:01
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=de96c329-787d-42bd-a9e4-9b0ae24788e4}
2025-10-19 12:35:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=e898147e-b410-413f-8639-4525a5631c17}
2025-10-19 12:35:32
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=e898147e-b410-413f-8639-4525a5631c17, attempt_no=2, status=BUSY}
2025-10-19 12:35:32
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-19 12:35:32
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=e898147e-b410-413f-8639-4525a5631c17}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-19 06:59:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-19T06:59:39.954827, scheduled_at=2025-10-19T06:59:39.954803, custom_extractions=null, telephony_data={duration=0.0, to_number=+917780964456, provider_call_id=32880abe-c287-4ce3-af92-2d84444ecf83, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917780964456, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=35e09610-e093-43ea-8046-9828bcd0e31d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-19T07:00:00.691088, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-19 07:00:00, id=de96c329-787d-42bd-a9e4-9b0ae24788e4, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 06:59:39, status=busy}

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{created_at_str=2025-10-19 06:54:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-19T06:54:03.731663, scheduled_at=2025-10-19T06:54:03.731636, custom_extractions=null, telephony_data={duration=0.0, to_number=+917780964456, provider_call_id=16e51509-ab47-4b97-9105-6a25db2bb226, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917780964456, recipient_data={recipient_phone_number=null, review_completed=2025-10-19 12:13:08, callback_request_id=null, is_callback=null, fullName=Bilal, resume_review_id=68f4883d9f941c720e71c6ee, reviewDetails={overallScore={score=50.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout of the resume is cluttered, particularly in the 'Personal Details' section. Essential sections like Experience and Education are present but not in the ideal order for maximum impact., score=55, readability=The readability is impacted by the inconsistent use of space and varying fonts, which can be distracting. Consider using a clear and uniform font throughout and organizing sections uniformly., essentialSectionsPresence=The resume contains all necessary sections, such as experience and education. However, these sections should be ordered with the most recent achievements at the top for better readability., scale=100}, atsReadabilityScore={feedback=While necessary information is present, the format poses challenges for ATS systems due to lack of proper section headings. Keywords relevant to the target job are limited., score=55, scale=100, keyElementsReadableByATS=Important information is not optimally structured for ATS reading, such as varying list orders and section absence. Use clear headings and lists for better parsing.}, impact={feedback=The resume lacks quantifiable achievements that demonstrate impact and effectiveness. Bullet points should focus on highlighting results and measurable outcomes., score=50, spellCheck=The resume contains some typographical errors and inconsistent capitalization, such as in 'Relience' and 'JOINING DATE'. Conduct a thorough spell check to correct these issues., bulletPointsUsage=The work experience section does not make use of bullet points, which affects clarity and readability. Introduce bullet points to succinctly describe roles and responsibilities., weakActionVerbs=Avoid using weak action verbs like 'working' or 'handling'; instead use stronger verbs like 'managed' or 'executed'. Strong verbs add impact and dynamism to each description., scale=100, quantifyingImpact=None of the achievements are quantified, which would help substantiate claims and provide a clear picture of capabilities. Consider adding metrics, such as 'increased client satisfaction by 15%'., repetitionAvoidance=There are several instances where language feels repetitive, especially in the wording of responsibilities. Strive to differentiate each role and avoid overuse of generic terms., accomplishmentLanguage=The resume uses very generic language that fails to highlight any specific accomplishments. Use result-oriented language, showcasing achievements actively and vividly.}, crispness={feedback=The resume is overly detailed without focus, impacting overall crispness. Aim to streamline information, prioritize key skills and achievements, and eliminate unnecessary details., resumeLength=While not excessively long, the resume includes excessive detail in sections like 'Objective' and 'Competencies'. Trim sections to include only the most pertinent information., score=45, bulletPointsCount=The resume completely lacks bullet points, leading to dense blocks of text. Introduce bullet points to break down information into digestible parts., fillerWords=There are many filler words particularly in the 'Objective' and 'Competencies' sections. Replace with direct and impactful language to strengthen the resume's crispness., bulletPointLength=Once introduced, bullet points should be kept concise. Limit bullet points to 1-2 lines for maximum impact., scale=100}, qualityAddOn={feedback=The resume suffers from use of clichéd terms and inconsistent date formatting. Consistency and precision in language is essential for a professional presentation., score=48, buzzwordsCliches=The 'Objective' includes clichéd phrases like 'motivated to constantly develop' which can come across as stale. Use specific examples rather than broad statements., datesFormatting=Date formatting in the Work Experience section is inconsistent and potentially confusing. Ensure all dates are presented in the same format (e.g., 'MMM YYYY')., activeVoice=There's a lack of active voice throughout the resume, which would enhance directness and engagement. Rewriting sentences to focus on direct actions will improve clarity., scale=100, personalPronounsUsage=The resume contains no use of personal pronouns, which is positive for professional tone. Continue to avoid using 'I', 'my', or 'me'.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-19T06:54:32.309883, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-19 06:54:32, id=35e09610-e093-43ea-8046-9828bcd0e31d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=17, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=17}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 06:54:03, status=busy}

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