Call Details

Bolna ID: d1290a3d-321e-455d-84a3-ecb6b0b1e78a

Phone: +918050849468

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 322.00s

Cost: ₹49.39

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-10-19 11:37:02

Ended:
Not set

Last Processed:
2025-10-19 11:41:03

Last Retry At:
2025-10-19 11:41:03

Next Retry Scheduled:
2025-10-19 11:47:51

Next Call Scheduled:
2025-10-19 11:47:51

Call Timeline 12
2025-10-19 11:37:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-19 11:37:06
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 11:37:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 11:37:13
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-19 11:39:38
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-19 11:39:38}
2025-10-19 11:41:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-19 11:41:03, message=Successfully fetched and saved additional details}
2025-10-19 11:42:51
COMPLETED MAIN
CALLBACK_UPDATE
₹43.89
Duration: 321.30s
2025-10-19 11:42:51
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-10-19 11:42:51
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-19 11:42:54
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68f4816602f50f05e78d2ff3, scheduled_for=2025-10-19T12:12:54.390742419}
2025-10-19 11:42:54
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_details_fy, request_type=pricing_info, phone_number=+918050849468}
2025-10-19 11:42:58
COMPLETED MAIN
CALLBACK_UPDATE
₹49.39
Duration: 321.30s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested but not buying, disposition_3=Interested but no money right now}}}
Call History (Raw Callbacks) 5

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A thorough final proofread could potentially catch any lingering minor errors for perfection., bulletPointsUsage=Bullet points are used effectively to break down responsibilities and achievements, although some points could be more concise to boost clarity. Improving consistency in bullet formatting would also enhance overall presentation., weakActionVerbs=Weak action verbs appear sporadically and can be replaced with more dynamic alternatives to enhance the persuasive power of the resume. Consider using stronger verbs such as 'orchestrated' or 'championed' for more impact., scale=100, quantifyingImpact=The resume does incorporate specific metrics such as percentage improvements, which is commendable. Further integration of numerical data in all roles would solidify its impact, providing a more comprehensive view of achievements., repetitionAvoidance=There's some noticeable repetition of common action verbs like 'implemented' and 'managed', which can weaken impact. 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Replacing these with more specific examples of achievements would convey professionalism and avoid generic language., datesFormatting=Dates throughout the resume are presented consistently, which aids in maintaining a polished appearance. However, expanding month abbreviations might enhance clarity and uniformity across all sections., activeVoice=Active voice is frequently used, enhancing clarity and directness, though some passive constructions slip through. Ensuring all accomplishments are presented actively would reduce ambiguity and amplify assertiveness., scale=100, personalPronounsUsage=The resume adheres to standard professional practice by avoiding personal pronouns, thereby maintaining a direct, impersonal tone. This practice should continue as it aligns with ATS functionality and professional standards.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that SALEEM?
user:  yes
assistant:  Hi SALEEM, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  ma'am
assistant:  Hi SALEEM, are you available to talk now?
user:  yes ma'am
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  hello
assistant:  Hi SALEEM
user:  i'm not available
assistant:  No worries, SALEEM. What time can I call you back today or tomorrow?
user:  no no no no no you can talk with me right now itself but i am i am sure are you
assistant:   Perfect, SALEEM! Just to confirm, you have around ten years of experience, right?
user:  no seven years of experience
assistant:   Seven years, got it! What kind of roles are you targeting?
user:  हां sir ma'am right now i am working as a degree engineer here for our assistant manager or manager posters
assistant:   Great, SALEEM! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  no actually i don't i mean i don't have that much as possible with details
assistant:  No worries, SALEEM! ATS is software that helps HR shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
user:  ok
assistant:   SALEEM, your resume scored sixty four out of one hundred. Anything below eighty is poor for ATS. So, even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls?
user:  no so actually from today onwards i'm starting to apply the job tools
assistant:   Are you customizing
user:  but the thing is
assistant:    Are you customizing
user:  हां yes ma'am
assistant:    Hmm, SALEEM, that might be why you’re not getting enough calls. Your resume needs the right keywords and format to pass ATS. Does that make sense?
user:  ok
assistant:    Your CV should act like a magnet, SALEEM. It must highlight skills and achievements for the role and industry. Without the right keywords, recruiters won’t see you. You get that, right?
user:  yes ma'am
assistant:    So, SALEEM, your resume might miss keywords to pass ATS, and your job search method might not be the best. Can I explain more?
user:  yes ma'am yes ma'am
assistant:    There are two job markets, SALEEM: open and closed. Closed has senior roles not open to all. Were you aware?
user:  no
assistant:    Ninety
user:  not talking about that
assistant:   Sorry SALEEM, could you please repeat? I want to understand you better.
user:  yeah i just that's what i'm saying i'm not aware about that
assistant:    No worries, SALEEM! Most senior roles are hidden in the closed market, not on regular job sites. Outspark helps you tap into both. Interested to know how?
user:  yes ma'am
assistant:   Outspark has helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber. Want to hear how we can help you too?
user:  yes
assistant:    We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. Sound good so far?
user:  yes ma'am
assistant:    At your level, a strong LinkedIn profile is key. We also offer two LinkedIn services in the same pack. Interested?
user:  yes ma'am
assistant:     We do a detailed LinkedIn profile review and provide a 14-day organic posting calendar to boost your activity. What do you think this package should cost, SALEEM?
user:  around five thousand to ten thousand
assistant:    Good guess, SALEEM! This whole package is valued over ten thousand rupees, but for a limited time, we offer a big discount. Want to know the price?
user:  yeah
assistant:    You get ten customized ATS resumes, cover letters, interview kits, lifetime edits, plus LinkedIn review and post calendar. All for just rupees two thousand plus GST. Limited offer for three days. Interested?
user:  interesting but ok interested you give me one tell me
assistant:   Great, SALEEM! I’ll send a discounted payment link on your WhatsApp now. You can grab this offer quickly. Sound good?
user:  actually don't have money right now ok ma'am i will come for after my salary
assistant:   I get it, SALEEM. But remember, investing in your resume now can get you better jobs faster. How about I call you after your salary? When’s a good time?
user:  no same to me any any some days
assistant:    No problem
user:  sunday i'm free
assistant:   Perfect, SALEEM! I’ll schedule a call for Sunday to connect you with a Senior Resume Sales Expert. What time works best?
user:  ok
assistant:    Great! I’ll call you Sunday then. Looking forward to helping you boost your career, SALEEM!
assistant: Call will now disconnect
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Anita informed Saleem that his resume scored 64 out of 100, which is below the acceptable threshold for ATS. She offered insights on how to improve his resume and job search strategy, including the importance of keywords and the existence of open and closed job markets. 

Anita then introduced Outspark's services, which include customized ATS-friendly resumes, cover letters, interview prep kits, and LinkedIn profile reviews, all at a discounted price. Saleem expressed interest but mentioned he currently doesn't have the funds to purchase the services. They agreed to reconnect after Saleem's salary, with a follow-up call scheduled for the upcoming Sunday., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Interested but not buying", "disposition_3": "Interested but no money right now"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested but not buying, disposition_3=Interested but no money right now}}}, smart_status=rescheduled, conversation_duration=321.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=3808, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=3808, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=216, input=1148}, azure_gpt-4_1-mini={output=866, input=102868}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=216, input=1148, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=866, input=102868, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=203, input=102041, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 06:07:03, status=completed}

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However, some sections could be refined for more fluid navigation, such as aligning bullet points to ensure uniformity., score=66, readability=Readability is strong overall with clear distinctions between sections due to appropriate use of headings and spacing. Yet, some bullet points under experiences may require further refinement for enhanced readability, as varying lengths can disrupt visual flow., essentialSectionsPresence=The resume effectively includes key sections such as Professional Summary, Skills, and Education, which are important for ATS parsing. Nonetheless, the Education section should be positioned in reverse chronological order to emphasize more recent qualifications., scale=100}, atsReadabilityScore={feedback=The resume is generally well-structured for ATS systems with clear sections and consistent formatting. Enhancing keyword density related to specific roles and industries would further maximize compatibility., score=69, scale=100, keyElementsReadableByATS=The use of ATS-friendly elements such as clear headings and straightforward text increases readability. However, further alignment of experience dates and companies would enhance parsing performance.}, impact={feedback=This resume employs some quantifiable achievements and a range of action-oriented language to enhance impact. However, the lack of consistent metrics across all roles prevents it from achieving a higher score, and repeated verbs reduce freshness of language., score=63, spellCheck=The resume generally maintains a high level of spelling accuracy, with minimal errors that could impact perception. A thorough final proofread could potentially catch any lingering minor errors for perfection., bulletPointsUsage=Bullet points are used effectively to break down responsibilities and achievements, although some points could be more concise to boost clarity. Improving consistency in bullet formatting would also enhance overall presentation., weakActionVerbs=Weak action verbs appear sporadically and can be replaced with more dynamic alternatives to enhance the persuasive power of the resume. Consider using stronger verbs such as 'orchestrated' or 'championed' for more impact., scale=100, quantifyingImpact=The resume does incorporate specific metrics such as percentage improvements, which is commendable. Further integration of numerical data in all roles would solidify its impact, providing a more comprehensive view of achievements., repetitionAvoidance=There's some noticeable repetition of common action verbs like 'implemented' and 'managed', which can weaken impact. Encouraging diversity in verb selection would make the resume feel more dynamic and engaging., accomplishmentLanguage=The use of accomplishment-oriented language is present, evidenced by focus on outcomes and efficiencies gained. Expanding this across all job descriptions can further emphasize a results-driven profile.}, crispness={feedback=The resume maintains an appropriate length for someone with extensive experience, though some points are overly wordy. Achieving more concise expressions in bullet points would enhance crispness and digestibility., resumeLength=Given the candidate's experience, the two-page resume is acceptable, but condensing content where possible would be advantageous. Optimizing to one page might improve focus and prevent information overload., score=60, bulletPointsCount=While there is a healthy count of bullet points, ensuring that each point delivers unique information is necessary. Some positions feature an overwhelming count that could be trimmed for conciseness., fillerWords=The resume contains filler words that could be omitted for a tighter, more professional document. Focus on conveying ideas with precision and brevity to maintain reader engagement., bulletPointLength=The bullet points vary significantly in length, which affects readability and consistency. Ensuring bullet points are approximately the same length will promote clarity and better highlight achievements., scale=100}, qualityAddOn={feedback=The resume includes some industry-specific keywords that enhance relevance, but the presence of certain clichés and inconsistencies reduce its quality. Refining language would provide a clearer, more professional impression., score=62, buzzwordsCliches=Industry-specific jargon is present, but so are clichés like 'demonstrated track record'. Replacing these with more specific examples of achievements would convey professionalism and avoid generic language., datesFormatting=Dates throughout the resume are presented consistently, which aids in maintaining a polished appearance. However, expanding month abbreviations might enhance clarity and uniformity across all sections., activeVoice=Active voice is frequently used, enhancing clarity and directness, though some passive constructions slip through. Ensuring all accomplishments are presented actively would reduce ambiguity and amplify assertiveness., scale=100, personalPronounsUsage=The resume adheres to standard professional practice by avoiding personal pronouns, thereby maintaining a direct, impersonal tone. This practice should continue as it aligns with ATS functionality and professional standards.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that SALEEM?
user:  yes
assistant:  Hi SALEEM, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  ma'am
assistant:  Hi SALEEM, are you available to talk now?
user:  yes ma'am
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  hello
assistant:  Hi SALEEM
user:  i'm not available
assistant:  No worries, SALEEM. What time can I call you back today or tomorrow?
user:  no no no no no you can talk with me right now itself but i am i am sure are you
assistant:   Perfect, SALEEM! Just to confirm, you have around ten years of experience, right?
user:  no seven years of experience
assistant:   Seven years, got it! What kind of roles are you targeting?
user:  हां sir ma'am right now i am working as a degree engineer here for our assistant manager or manager posters
assistant:   Great, SALEEM! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  no actually i don't i mean i don't have that much as possible with details
assistant:  No worries, SALEEM! ATS is software that helps HR shortlist profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
user:  ok
assistant:   SALEEM, your resume scored sixty four out of one hundred. Anything below eighty is poor for ATS. So, even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls?
user:  no so actually from today onwards i'm starting to apply the job tools
assistant:   Are you customizing
user:  but the thing is
assistant:    Are you customizing
user:  हां yes ma'am
assistant:    Hmm, SALEEM, that might be why you’re not getting enough calls. Your resume needs the right keywords and format to pass ATS. Does that make sense?
user:  ok
assistant:    Your CV should act like a magnet, SALEEM. It must highlight skills and achievements for the role and industry. Without the right keywords, recruiters won’t see you. You get that, right?
user:  yes ma'am
assistant:    So, SALEEM, your resume might miss keywords to pass ATS, and your job search method might not be the best. Can I explain more?
user:  yes ma'am yes ma'am
assistant:    There are two job markets, SALEEM: open and closed. Closed has senior roles not open to all. Were you aware?
user:  no
assistant:    Ninety
user:  not talking about that
assistant:   Sorry SALEEM, could you please repeat? I want to understand you better.
user:  yeah i just that's what i'm saying i'm not aware about that
assistant:    No worries, SALEEM! Most senior roles are hidden in the closed market, not on regular job sites. Outspark helps you tap into both. Interested to know how?
user:  yes ma'am
assistant:   Outspark has helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber. Want to hear how we can help you too?
user:  yes
assistant:    We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. Sound good so far?
user:  yes ma'am
assistant:    At your level, a strong LinkedIn profile is key. We also offer two LinkedIn services in the same pack. Interested?
user:  yes ma'am
assistant:     We do a detailed LinkedIn profile review and provide a 14-day organic posting calendar to boost your activity. What do you think this package should cost, SALEEM?
user:  around five thousand to ten thousand
assistant:    Good guess, SALEEM! This whole package is valued over ten thousand rupees, but for a limited time, we offer a big discount. Want to know the price?
user:  yeah
assistant:    You get ten customized ATS resumes, cover letters, interview kits, lifetime edits, plus LinkedIn review and post calendar. All for just rupees two thousand plus GST. Limited offer for three days. Interested?
user:  interesting but ok interested you give me one tell me
assistant:   Great, SALEEM! I’ll send a discounted payment link on your WhatsApp now. You can grab this offer quickly. Sound good?
user:  actually don't have money right now ok ma'am i will come for after my salary
assistant:   I get it, SALEEM. But remember, investing in your resume now can get you better jobs faster. How about I call you after your salary? When’s a good time?
user:  no same to me any any some days
assistant:    No problem
user:  sunday i'm free
assistant:   Perfect, SALEEM! I’ll schedule a call for Sunday to connect you with a Senior Resume Sales Expert. What time works best?
user:  ok
assistant:    Great! I’ll call you Sunday then. Looking forward to helping you boost your career, SALEEM!
assistant: Call will now disconnect
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Anita informed Saleem that his resume scored 64 out of 100, which is below the acceptable threshold for ATS. She offered insights on how to improve his resume and job search strategy, including the importance of keywords and the existence of open and closed job markets. 

Anita then introduced Outspark's services, which include customized ATS-friendly resumes, cover letters, interview prep kits, and LinkedIn profile reviews, all at a discounted price. Saleem expressed interest but mentioned he currently doesn't have the funds to purchase the services. They agreed to reconnect after Saleem's salary, with a follow-up call scheduled for the upcoming Sunday., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=321.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=3808, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=3808, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=216, input=1148}, azure_gpt-4_1-mini={output=866, input=102868}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=216, input=1148, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=866, input=102868, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=203, input=102041, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-19 06:07:03, status=call-disconnected}

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Context Details
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