Call Details

Bolna ID: 2ef5ac4c-a694-48e8-9c0c-499b78d26d86

Phone: +919552330680

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-18 16:41:04

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-18 16:52:11

Next Call Scheduled:
2025-10-18 16:52:11

Call Timeline 14
2025-10-18 16:41:05
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 16:41:07
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:41:08
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:41:35
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:41:35
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 16:41:35
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 16:46:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=bfe033ce-db4c-41bb-bdd2-c21160a32be6}
2025-10-18 16:47:11
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=bfe033ce-db4c-41bb-bdd2-c21160a32be6, attempt_no=1, status=BUSY}
2025-10-18 16:47:11
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-18 16:47:11
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=bfe033ce-db4c-41bb-bdd2-c21160a32be6}
2025-10-18 16:52:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=22922a49-8dbb-4b7d-bed0-d94f26e5e8da}
2025-10-18 16:53:09
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=22922a49-8dbb-4b7d-bed0-d94f26e5e8da, attempt_no=2, status=BUSY}
2025-10-18 16:53:09
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-18 16:53:09
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=22922a49-8dbb-4b7d-bed0-d94f26e5e8da}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-18 11:16:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T11:16:40.528277, scheduled_at=2025-10-18T11:16:40.528245, custom_extractions=null, telephony_data={duration=0.0, to_number=+919552330680, provider_call_id=1152799a-ef3a-4947-b098-ce1f5b4de084, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919552330680, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=2ef5ac4c-a694-48e8-9c0c-499b78d26d86, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T11:17:10.546685, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 11:17:10, id=bfe033ce-db4c-41bb-bdd2-c21160a32be6, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 11:16:40, status=busy}

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{created_at_str=2025-10-18 11:11:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T11:11:04.941512, scheduled_at=2025-10-18T11:11:04.941485, custom_extractions=null, telephony_data={duration=0.0, to_number=+919552330680, provider_call_id=d869bff4-29b1-422a-af40-d9243d1c9192, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919552330680, recipient_data={recipient_phone_number=null, review_completed=2025-10-18 16:30:56, callback_request_id=null, is_callback=null, fullName=JONATHAN, resume_review_id=68f3733c9f941c720e71a92e, reviewDetails={overallScore={score=64.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is neatly structured, but there's room for improvement in ensuring consistent formatting, especially in section headers. Using a uniform format will enhance the overall professional appearance., score=66, readability=The font size and style facilitate easy reading, but ensure there's uniformity in bullet points and spacing for better visual flow. Highlighting key accomplishments and responsibilities in bold could enhance readability by drawing attention to crucial points., essentialSectionsPresence=Essential sections such as Experience, Education, and Professional Summary are present, providing a comprehensive overview of the candidate's qualifications. The inclusion of Hobbies, however, may be seen as unnecessary for a professional context and could be omitted., scale=100}, atsReadabilityScore={feedback=The resume is largely ATS-friendly with clearly labeled sections for name, contact, and employment history. Including more industry-specific keywords throughout could further enhance ATS compatibility., score=70, scale=100, keyElementsReadableByATS=Key elements like the candidate's name, contact information, and job titles are clearly presented, aiding ATS parsing. Adding keywords such as 'flight planning' or 'customer service excellence' aligned with the industry could improve hits.}, impact={feedback=The resume highlights significant achievements, but lacks consistent quantification which could enhance credibility. Using more quantifiable metrics in descriptions would provide clearer evidence of the candidate's contributions., score=64, spellCheck=The document appears free of spelling errors, reflecting careful proofreading. Maintaining this attention to detail is crucial for a professional appearance., bulletPointsUsage=Bullet points are effectively used to break down responsibilities and accomplishments, providing a clear and concise presentation. However, reducing the number of bullet points under each role for the most essential achievements would improve focus., weakActionVerbs=The resume predominantly uses strong action verbs, though occasionally falls back on weaker verbs that don't fully convey initiative. Replacing these with verbs like 'spearheaded' or 'optimized' would further enhance statements., scale=100, quantifyingImpact=There are instances of quantified achievements, such as improving on-time performance, but they are not consistently used. Incorporating more precise metrics wherever possible would strengthen the overall impact of the resume., repetitionAvoidance=Some redundancy exists, such as reiterating similar responsibilities across roles. Streamlining these sections with unique achievements for each position would avoid repetition and add depth., accomplishmentLanguage=Language is generally accomplishment-oriented with a few areas needing more active phrasing. Rephrasing to focus on outcomes and success metrics would better highlight achievements.}, crispness={feedback=The resume's length is largely proportional to the candidate's experience, but could benefit from tighter wording and elimination of extraneous details. Prioritizing high-impact statements over lengthier descriptions will aid in maintaining reader interest., resumeLength=At three pages, the resume might appear excessively lengthy, detracting from key achievements. Condensing it to two pages by removing less relevant information and focusing on the most compelling points is advisable., score=60, bulletPointsCount=Numerous bullet points provide comprehensive insight but also overwhelm. Limiting points to around five per role would enhance the clarity and impact of key achievements., fillerWords=Filler phrases slightly hamper the crispness of the narrative. Streamlining sentences to exclude unnecessary words will improve overall crispness., bulletPointLength=Some bullet points are verbose, which can dilute their effectiveness. Ensuring bullet points are succinct, ideally one to two lines, will make them more impactful., scale=100}, qualityAddOn={feedback=The resume avoids excessive buzzwords and maintains professionalism, though certain clichés could be replaced with concrete examples. Ensuring date formats are consistent and maintaining active voice enhances clarity and professionalism., score=62, buzzwordsCliches=While the resume maintains a professional tone, terms like 'dynamic aviation industry' are somewhat clichéd. Replacing them with quantifiable achievements or detailed examples would add substance., datesFormatting=Inconsistencies in date formats slightly disrupt the uniformity. 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