Call Details

Bolna ID: 5bbae559-b553-44de-bbe9-d907c50eacd6

Phone: +917353966885

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-18 16:37:03

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-18 16:48:30

Next Call Scheduled:
2025-10-18 16:48:30

Call Timeline 14
2025-10-18 16:37:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 16:37:06
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:37:08
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:37:38
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:37:38
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 16:37:38
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 16:42:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=407dce38-3084-4aa6-9c20-6964fb5d04a3}
2025-10-18 16:43:30
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=407dce38-3084-4aa6-9c20-6964fb5d04a3, attempt_no=1, status=NO_ANSWER}
2025-10-18 16:43:30
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: NO_ANSWER, attempt_no=2}
2025-10-18 16:43:30
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=407dce38-3084-4aa6-9c20-6964fb5d04a3}
2025-10-18 16:48:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=93468b76-cd9e-4431-b3f9-0d2d1862ba9d}
2025-10-18 16:49:11
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=93468b76-cd9e-4431-b3f9-0d2d1862ba9d, attempt_no=2, status=BUSY}
2025-10-18 16:49:11
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-18 16:49:11
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=93468b76-cd9e-4431-b3f9-0d2d1862ba9d}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-18 11:12:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T11:12:39.920596, scheduled_at=2025-10-18T11:12:39.920568, custom_extractions=null, telephony_data={duration=0.0, to_number=+917353966885, provider_call_id=711faad0-e64d-4ce8-a0b7-e873ab42fccf, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+917353966885, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5bbae559-b553-44de-bbe9-d907c50eacd6, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T11:13:29.658798, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 11:13:29, id=407dce38-3084-4aa6-9c20-6964fb5d04a3, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 11:12:39, status=no-answer}

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{created_at_str=2025-10-18 11:07:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T11:07:04.476663, scheduled_at=2025-10-18T11:07:04.476627, custom_extractions=null, telephony_data={duration=0.0, to_number=+917353966885, provider_call_id=e04b7587-2de1-4263-b67a-3772c2e7e84c, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917353966885, recipient_data={recipient_phone_number=null, review_completed=2025-10-18 16:26:46, callback_request_id=null, is_callback=null, fullName=Bharthi, resume_review_id=68f3721e9f941c720e71a90a, reviewDetails={overallScore={score=61.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume contains essential sections needed for a clear idea of the candidate's career journey. However, the layout should follow a more consistent and professional format to enhance readability., score=66, readability=The information is mostly readable, although the use of bold headings or separators could improve usability. Small adjustments like aligning text and properly spacing sections could enhance it further., essentialSectionsPresence=All necessary sections such as Experience, Education, and Skills are present. The Experience section is extensive, but it would benefit from being organized in reverse chronological order., scale=100}, atsReadabilityScore={feedback=The resume is mostly ATS-compatible, with clear labeling of key sections and generally readable text. Including more pertinent keywords related to the position applied for would enhance its ATS optimization., score=65, scale=100, keyElementsReadableByATS=Key sections like Work Experience and Skills are present and should read well by ATS. Adopting file formats popular with ATS and using common industry terms will assist in further improving readability.}, impact={feedback=While the resume uses bullet points, most do not highlight detailed achievements or metrics, which lessens their impact. Use more quantifiable results to illustrate your effect in previous roles., score=59, spellCheck=The resume appears free from spelling mistakes, indicating good attention to detail. Consistent language use across all sections strengthens professional impression., bulletPointsUsage=The resume efficiently uses bullet points across sections, making it easier to read through details. However, each bullet point should convey a distinct accomplishment or responsibility to boost impact., weakActionVerbs=Use of stronger action verbs such as 'Enhanced' instead of 'Excellent' could significantly boost assertiveness. Words that describe the impact made by your actions or responsibilities are more effective., scale=100, quantifyingImpact=Little quantification is present, for instance, no data on performance improvements or delivery metrics. Including figures like 'reduced defect rates by X%' would enhance this aspect., repetitionAvoidance=Some repetition exists, particularly in job responsibilities across roles, which should be varied with novel achievements. Explore working on diverse projects in each job for richer entries., accomplishmentLanguage=The language used is functional but lacks a results-driven tone that emphasizes contributions and achievements. Including more successful project outcomes would convey accomplishments.}, crispness={feedback=The length of the resume is slightly longer than necessary, given the candidate's professional tenure. Refining the bullet points to convey key points more precisely can improve the effectiveness of the narrative., resumeLength=For 8+ years of experience, the resume should ideally fit onto one page, being concise and focused. Consider removing less relevant details or merge similar roles to maintain clarity and succinctness., score=56, bulletPointsCount=The number of bullet points is quite high, leading to potential reader fatigue and dilution of key points. Aim to limit to 4-5 impactful bullet points per major role., fillerWords=There are several filler words that do not add value to an already technical resume. Ensure every word used attributes meaning or adds value to the experience presented., bulletPointLength=The bullet points are generally concise, but some are too detailed, which might lose the reader's attention. Strive to keep each point to roughly one to two lines., scale=100}, qualityAddOn={feedback=General phrases and jargon are used that may sound unoriginal, such as 'Strong collaborator'. Aim for specificity to stand out uniquely. Date formatting is consistent but could be clearer with more standard layouts., score=60, buzzwordsCliches=Avoid relying on overused terms or phrases that don't convey specific achievements. More detailed jobs or project outcomes would be a stronger fit., datesFormatting=The formatting for dates is consistent across the resume, contributing positively to readability. However, a more standardized approach such as 'Month Year - Month Year' could be superior for ATS., activeVoice=The active voice is occasionally underused, making some bullet points less impactful. Lead with actions and outcomes for increased clarity., scale=100, personalPronounsUsage=Minimal personal pronouns detected, aligning with professional norms. 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