Call Details

Bolna ID: 05b5fb0e-4c15-4aea-aecf-2b6d19e84199

Phone: +917972214586

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-18 16:10:04

Ended:
Not set

Last Processed:
2025-10-18 16:19:03

Last Retry At:
2025-10-18 16:19:03

Next Retry Scheduled:
2025-10-18 16:15:46

Next Call Scheduled:
2025-10-18 16:15:46

Call Timeline 14
2025-10-18 16:10:05
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 16:10:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:10:10
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:10:46
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 16:10:46
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 16:10:46
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 16:16:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a065801d-f17f-446d-a39f-94810d321a1a}
2025-10-18 16:17:39
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=a065801d-f17f-446d-a39f-94810d321a1a, attempt_no=1, status=COMPLETED}
2025-10-18 16:17:39
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=a065801d-f17f-446d-a39f-94810d321a1a, reason=Retry attempt succeeded, attempt_no=1}
2025-10-18 16:17:39
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a065801d-f17f-446d-a39f-94810d321a1a}
2025-10-18 16:17:45
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=a065801d-f17f-446d-a39f-94810d321a1a, attempt_no=1, status=COMPLETED}
2025-10-18 16:17:45
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=a065801d-f17f-446d-a39f-94810d321a1a, reason=Retry attempt succeeded, attempt_no=1}
2025-10-18 16:17:45
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a065801d-f17f-446d-a39f-94810d321a1a}
2025-10-18 16:19:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-18 16:19:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  sorry this is a paid platform
assistant:  I get that, but investing in a strong, ATS-friendly resume can really boost your chances of landing interviews. Are you currently getting enough interview calls with your resume?
user:  yes but i am not available
assistant:  Got it! When would be a better time for me to call you back today or tomorrow?
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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  sorry this is a paid platform
assistant:  I get that, but investing in a strong, ATS-friendly resume can really boost your chances of landing interviews. Are you currently getting enough interview calls with your resume?
user:  yes but i am not available
assistant:  Got it! When would be a better time for me to call you back today or tomorrow?
, updated_at=2025-10-18T10:47:36.339025, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 10:47:36, id=a065801d-f17f-446d-a39f-94810d321a1a, campaign_id=null, summary=The conversation was between a user and an agent named Anita from Outspark, a career services platform. Anita initiated the call to discuss the user's recent resume score check and inquired if the user was looking for a job change or just updating their resume. The user mentioned that Outspark is a paid platform and indicated they were not currently available for job opportunities, despite receiving enough interview calls. Anita then asked when would be a better time to call back, either later that day or the next day., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=70.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=70.59994, provider_connected=false}, transcriber_duration=70.59994, transcriber_model=nova-3, synthesizer_characters=535, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=535, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=99, input=164}, azure_gpt-4_1-mini={output=116, input=5710}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=99, input=164, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=116, input=5710, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=28, input=8035, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 10:46:03, status=call-disconnected}

{created_at_str=2025-10-18 10:46:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T10:46:03.445857, scheduled_at=2025-10-18T10:46:03.445826, custom_extractions=null, telephony_data={duration=0.0, to_number=+917972214586, provider_call_id=b75efa04-d093-4212-b368-4517d966dd57, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917972214586, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=05b5fb0e-4c15-4aea-aecf-2b6d19e84199, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T10:46:16.120921, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 10:46:16, id=a065801d-f17f-446d-a39f-94810d321a1a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 10:46:03, status=in-progress}

{created_at_str=2025-10-18 10:46:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T10:46:03.445857, scheduled_at=2025-10-18T10:46:03.445826, custom_extractions=null, telephony_data={duration=0.0, to_number=+917972214586, provider_call_id=b75efa04-d093-4212-b368-4517d966dd57, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917972214586, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=05b5fb0e-4c15-4aea-aecf-2b6d19e84199, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T10:46:07.302274, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 10:46:07, id=a065801d-f17f-446d-a39f-94810d321a1a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 10:46:03, status=ringing}

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{created_at_str=2025-10-18 10:40:05, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T10:40:05.534364, scheduled_at=2025-10-18T10:40:05.534319, custom_extractions=null, telephony_data={duration=0.0, to_number=+917972214586, provider_call_id=194185d7-fb1b-41ea-a47f-e52b218bdc7c, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917972214586, recipient_data={recipient_phone_number=null, review_completed=2025-10-18 15:59:22, callback_request_id=null, is_callback=null, fullName=LANKESH, resume_review_id=68f36b8818c34103788ed376, reviewDetails={overallScore={score=59.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has essential sections like Professional Summary, Work Experience, and Skills presented coherently. The Education section should clearly indicate the highest level completed, and more recent education should be on top., score=66, readability=The resume is easy to skim through, thanks to the bullet points. However, improved formatting via consistent font sizes and bolding section headers would enhance readability further., essentialSectionsPresence=Essential sections like Work Experience and Skills are included but lack definite chronological order, showing the most recent position on top. The declaration statement and signature could be omitted as they are generally unnecessary for readability., scale=100}, atsReadabilityScore={feedback=The resume structure is generally compatible with ATS systems, but improvement in keyword usage is needed. Essential information like job titles and employer names are clear, yet could benefit from refinement., score=65, scale=100, keyElementsReadableByATS=ATS systems should not encounter issues recognizing key elements due to the clear layout. However, including more industry-relevant keywords could significantly improve ATS optimization.}, impact={feedback=The use of bullet points contributes to readability but lacks specificity and quantifiable achievements. Consider incorporating concrete metrics, such as efficiency improvements or project success rates, to highlight accomplishments., score=55, spellCheck=The resume appears free of spelling errors, contributing to a professional presentation. However, a deeper grammar check could ensure it remains flawless., bulletPointsUsage=Bullet points are used consistently throughout the resume, aiding readability. However, they could be more effective by breaking down tasks into specific and measurable achievements., weakActionVerbs=The resume heavily relies on basic action verbs such as 'managed' and 'performed,' which dilutes the achievements' impact. Using more vibrant words like 'orchestrated' or 'executed' could illustrate his capabilities better., scale=100, quantifyingImpact=The resume does not quantify achievements, which impacts its effectiveness in showcasing past performance. Including metrics such as 'reduced stock discrepancies by 15%' would strengthen the impact., repetitionAvoidance=Repetition is minimal, which is good, but verb choices could be more varied to describe distinct tasks and achievements effectively. Using synonyms or variations like 'coordinated' instead of 'managed' can enhance the resume's dynamic feel., accomplishmentLanguage=The language is more task-focused than result-oriented. Transitioning to achievement-based statements, reflecting outcomes rather than duties, will create a more compelling narrative.}, crispness={feedback=The resume is concise in content, but the bullet points could gain from increased specificity. Simplifying explanations and cutting redundant phrases would improve this aspect., resumeLength=The document's length is appropriate for the level of experience but risks redundancy without additional detailed achievements. Maintaining a single page with succinct information is preferable., score=53, bulletPointsCount=There is a reasonable number of bullet points, yet they lack substance. Filling these points with more specific tasks or achievements could enhance the resume significantly., fillerWords=Filler words are not a significant issue, but precision in language choice could further improve the resume's impact. Reducing occurrences of phrases like 'and', 'then', and 'also' often shortens and sharpens content., bulletPointLength=Some bullet points extend too long and may lose impact. Aim to condense these points into succinct, impactful statements., scale=100}, qualityAddOn={feedback=While avoiding excessive buzzwords, more specific language could replace generic phrases. Consistent date formatting throughout would also enhance clarity., score=58, buzzwordsCliches=There is a tendency to use cliches such as 'hardworking' which lack concrete evidence of these qualities in action. Elaborating on specific experiences that prove these traits would add value., datesFormatting=Date formats are inconsistent, shown in both year range (e.g., 2013-2021) and full date (e.g., Date of Birth). Selecting one format standard across the resume would improve professionalism., activeVoice=The resume occasionally uses passive constructions, potentially weakening the delivered message. A shift towards active voice consistently throughout the document could present a stronger profile., scale=100, personalPronounsUsage=The resume effectively avoids personal pronouns, maintaining a professional tone throughout. 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Context Details
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