Call Details

Bolna ID: cbdc9bf1-b6dc-4749-b70a-ef612d400918

Phone: +917021493728

From: N/A

Status: busy

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-18 13:37:28

Last Retry At:
2025-10-18 13:37:28

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 4
2025-10-18 13:42:40
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 13:42:44
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 13:42:45
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 13:43:07
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
Call History (Raw Callbacks) 3

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