Call Details

Bolna ID: 10dd855a-36e8-4caa-b3b9-e926821be276

Phone: +916290112328

From: N/A

Status: completed

Processing: COMPLETED

Duration: 338.50s

Cost: ₹24.89

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-18 13:38:04

Last Retry At:
2025-10-18 13:38:04

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-18 13:30:40
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 13:30:43
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 13:30:45
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 13:30:54
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 13:36:48
COMPLETED MAIN
CALLBACK_UPDATE
₹18.89
Duration: 338.50s
2025-10-18 13:36:52
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68f34a9c02f50f05e78d1d2c, scheduled_for=2025-10-18T09:00}
2025-10-18 13:36:54
COMPLETED MAIN
CALLBACK_UPDATE
₹24.89
Duration: 338.50s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Clear Interest, disposition_3=Incoherent Conversation}}}
2025-10-18 13:38:04
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-18 13:38:04, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-18 08:00:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=24.89, batch_id=null, cost_breakdown={synthesizer=17.0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=17.0}, llm=1.8869999999999998, transfer_cost=0.0, platform=6.0, transcriber_breakdown={analytics=0, conversation=0.0}, network=5.55, llm_breakdown={analytics=0, summarization=0.015, extraction=0, conversation=1.384, hangup=0.488}}, created_at=2025-10-18T08:00:40.857386, scheduled_at=2025-10-18T08:00:40.857354, custom_extractions=null, telephony_data={duration=339.0, to_number=+916290112328, provider_call_id=1efa25bd-9a9b-41c5-9098-8547d914ea64, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/f3e68b0e-ac41-4bf3-a9b1-4fa1bd371bcf.mp3, provider=plivo, hangup_provider_code=4010, from_number=+918035316264, call_type=outbound, hangup_by=Plivo, hangup_reason=End of inputs from Bolna}, context_details={recipient_phone_number=+916290112328, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  देस की सकते हैं रोहित देस पांडे
assistant:  Hey Rohit! Thoda clear batao, aapko resume upgrade ke baare mein baat
user:  अरे तो क्या सब कुछ नहीं होगा
assistant:  Rohit, resume upgrade se hi interview calls badhte hain. Kya
user:  क्या क्या क्या
assistant: Rohit, hum aapko das customized ATS- friendly resumes, cover letters, interview prep kits
user:  वही नहीं बोला
assistant:  Rohit, samajh
user:  कोई insurance वाली बाहर बोल रहा था
assistant:  Rohit, yeh Outspark Resume Services
user:  इधर जा रहा
assistant:  Rohit, job market tough hai, par sahi resume
user:  हां मैं कहां जाऊंगा sir मैं नहीं जाता हूं आप कहां पर रहेंगे sir
assistant:  Rohit,
user:  जी जी से कोई बात
assistant:  Rohit, Outspark Gurgaon mein hai. Aapko
user:  नितेश शुक्रवाल को
assistant:  Rohit, aapko resume upgrade karwana hai ya baat karni hai? Main yahan help ke liye hoon!
user:  sir उसको पहले नहीं है दुबारा number भेजा है
assistant:  Rohit, samajh gaya. Aap chahte ho ki main aapko resume upgrade ke liye ek limited time offer
user:  मेरा कुछ official काम है
assistant:  Rohit, samajh sakti hoon. Par ek strong resume se official kaam bhi jaldi aage badhta hai. Kab baat karna convenient rahega?
user:  zero eight
assistant:  Rohit, zero eight ka matlab thoda clear karo please? Kya aap call back time batana chahte ho?
user:  भूज वैसे दिवाया
assistant:   Rohit, thoda
user:  भात्रिय धूझ में भाई कौन भाई धूझ नहीं भाई धूझ
assistant:  Rohit, thoda
user:  कहां जो आपको
assistant:  Rohit, thoda clearly batao, main aapki madad karna chahti hoon. Resume upgrade ke liye baat karni hai?
assistant: Call will now disconnect
, updated_at=2025-10-18T08:06:53.831076, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 08:06:53, id=10dd855a-36e8-4caa-b3b9-e926821be276, campaign_id=null, summary=In the conversation, the agent reached out to Rohit regarding resume upgrade services offered by Outspark. Rohit seemed confused and mentioned something about insurance, indicating he might have been expecting a different service. The agent clarified that they were discussing resume upgrades, which could help increase interview calls. Rohit expressed that he had some official work and was not interested in the service at the moment. The agent attempted to understand his needs and offered assistance, but the conversation became unclear as Rohit used fragmented phrases. Ultimately, the call ended without a clear resolution., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Disconnected", "disposition_2": "No Clear Interest", "disposition_3": "Incoherent Conversation"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Clear Interest, disposition_3=Incoherent Conversation}}}, smart_status=dropped, conversation_duration=338.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=1700, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=1700, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=110, input=504}, azure_gpt-4_1-mini={output=496, input=32608}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=110, input=504, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=496, input=32608, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=105, input=32634, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 08:00:40, status=completed}

{created_at_str=2025-10-18 08:00:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=18.89, batch_id=null, cost_breakdown={synthesizer=17.0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=17.0}, llm=1.8869999999999998, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.015, extraction=0, conversation=1.384, hangup=0.488}}, created_at=2025-10-18T08:00:40.857386, scheduled_at=2025-10-18T08:00:40.857354, custom_extractions=null, telephony_data={duration=0.0, to_number=+916290112328, provider_call_id=1efa25bd-9a9b-41c5-9098-8547d914ea64, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916290112328, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  देस की सकते हैं रोहित देस पांडे
assistant:  Hey Rohit! Thoda clear batao, aapko resume upgrade ke baare mein baat
user:  अरे तो क्या सब कुछ नहीं होगा
assistant:  Rohit, resume upgrade se hi interview calls badhte hain. Kya
user:  क्या क्या क्या
assistant: Rohit, hum aapko das customized ATS- friendly resumes, cover letters, interview prep kits
user:  वही नहीं बोला
assistant:  Rohit, samajh
user:  कोई insurance वाली बाहर बोल रहा था
assistant:  Rohit, yeh Outspark Resume Services
user:  इधर जा रहा
assistant:  Rohit, job market tough hai, par sahi resume
user:  हां मैं कहां जाऊंगा sir मैं नहीं जाता हूं आप कहां पर रहेंगे sir
assistant:  Rohit,
user:  जी जी से कोई बात
assistant:  Rohit, Outspark Gurgaon mein hai. Aapko
user:  नितेश शुक्रवाल को
assistant:  Rohit, aapko resume upgrade karwana hai ya baat karni hai? Main yahan help ke liye hoon!
user:  sir उसको पहले नहीं है दुबारा number भेजा है
assistant:  Rohit, samajh gaya. Aap chahte ho ki main aapko resume upgrade ke liye ek limited time offer
user:  मेरा कुछ official काम है
assistant:  Rohit, samajh sakti hoon. Par ek strong resume se official kaam bhi jaldi aage badhta hai. Kab baat karna convenient rahega?
user:  zero eight
assistant:  Rohit, zero eight ka matlab thoda clear karo please? Kya aap call back time batana chahte ho?
user:  भूज वैसे दिवाया
assistant:   Rohit, thoda
user:  भात्रिय धूझ में भाई कौन भाई धूझ नहीं भाई धूझ
assistant:  Rohit, thoda
user:  कहां जो आपको
assistant:  Rohit, thoda clearly batao, main aapki madad karna chahti hoon. Resume upgrade ke liye baat karni hai?
assistant: Call will now disconnect
, updated_at=2025-10-18T08:06:44.497618, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 08:06:44, id=10dd855a-36e8-4caa-b3b9-e926821be276, campaign_id=null, summary=In the conversation, the agent reached out to Rohit regarding resume upgrade services offered by Outspark. Rohit seemed confused and mentioned something about insurance, indicating he might have been expecting a different service. The agent clarified that they were discussing resume upgrades, which could help increase interview calls. Rohit expressed that he had some official work and was not interested in the service at the moment. The agent attempted to understand his needs and offered assistance, but the conversation became unclear as Rohit used fragmented phrases. Ultimately, the call ended without a clear resolution., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=338.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=1700, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=1700, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=110, input=504}, azure_gpt-4_1-mini={output=496, input=32608}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=110, input=504, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=496, input=32608, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=105, input=32634, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 08:00:40, status=call-disconnected}

{created_at_str=2025-10-18 08:00:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T08:00:40.857386, scheduled_at=2025-10-18T08:00:40.857354, custom_extractions=null, telephony_data={duration=0.0, to_number=+916290112328, provider_call_id=1efa25bd-9a9b-41c5-9098-8547d914ea64, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916290112328, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T08:00:53.837308, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 08:00:53, id=10dd855a-36e8-4caa-b3b9-e926821be276, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 08:00:40, status=in-progress}

{created_at_str=2025-10-18 08:00:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T08:00:40.857386, scheduled_at=2025-10-18T08:00:40.857354, custom_extractions=null, telephony_data={duration=0.0, to_number=+916290112328, provider_call_id=1efa25bd-9a9b-41c5-9098-8547d914ea64, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916290112328, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T08:00:45.32467, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 08:00:45, id=10dd855a-36e8-4caa-b3b9-e926821be276, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 08:00:40, status=ringing}

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Context Details
{recipient_phone_number=+916290112328, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, attemptType=RETRY}, resume_review_id=null}