Call Details

Bolna ID: 9e6575e4-47b6-481a-bdf8-7fa237ec8ecb

Phone: +916290112328

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Callee

Reason: Call recipient rejected

Timestamps

Started:
2025-10-18 13:19:02

Ended:
Not set

Last Processed:
2025-10-18 13:38:03

Last Retry At:
2025-10-18 13:38:03

Next Retry Scheduled:
2025-10-18 13:30:05

Next Call Scheduled:
2025-10-18 13:30:05

Call Timeline 18
2025-10-18 13:19:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 13:19:05
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 13:19:06
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 13:19:31
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 13:19:31
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 13:19:31
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 13:24:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=375e207e-2a26-4223-a428-257c8e1a60bf}
2025-10-18 13:25:05
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=375e207e-2a26-4223-a428-257c8e1a60bf, attempt_no=1, status=BUSY}
2025-10-18 13:25:05
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-18 13:25:05
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=375e207e-2a26-4223-a428-257c8e1a60bf}
2025-10-18 13:30:41
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=10dd855a-36e8-4caa-b3b9-e926821be276}
2025-10-18 13:36:48
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=10dd855a-36e8-4caa-b3b9-e926821be276, attempt_no=2, status=COMPLETED}
2025-10-18 13:36:48
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=10dd855a-36e8-4caa-b3b9-e926821be276, reason=Retry attempt succeeded, attempt_no=2}
2025-10-18 13:36:48
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=10dd855a-36e8-4caa-b3b9-e926821be276}
2025-10-18 13:36:54
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=10dd855a-36e8-4caa-b3b9-e926821be276, attempt_no=2, status=COMPLETED}
2025-10-18 13:36:54
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=10dd855a-36e8-4caa-b3b9-e926821be276, reason=Retry attempt succeeded, attempt_no=2}
2025-10-18 13:36:54
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=10dd855a-36e8-4caa-b3b9-e926821be276}
2025-10-18 13:38:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-18 13:38:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-18 08:00:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=24.89, batch_id=null, cost_breakdown={synthesizer=17.0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=17.0}, llm=1.8869999999999998, transfer_cost=0.0, platform=6.0, transcriber_breakdown={analytics=0, conversation=0.0}, network=5.55, llm_breakdown={analytics=0, summarization=0.015, extraction=0, conversation=1.384, hangup=0.488}}, created_at=2025-10-18T08:00:40.857386, scheduled_at=2025-10-18T08:00:40.857354, custom_extractions=null, telephony_data={duration=339.0, to_number=+916290112328, provider_call_id=1efa25bd-9a9b-41c5-9098-8547d914ea64, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/f3e68b0e-ac41-4bf3-a9b1-4fa1bd371bcf.mp3, provider=plivo, hangup_provider_code=4010, from_number=+918035316264, call_type=outbound, hangup_by=Plivo, hangup_reason=End of inputs from Bolna}, context_details={recipient_phone_number=+916290112328, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  देस की सकते हैं रोहित देस पांडे
assistant:  Hey Rohit! Thoda clear batao, aapko resume upgrade ke baare mein baat
user:  अरे तो क्या सब कुछ नहीं होगा
assistant:  Rohit, resume upgrade se hi interview calls badhte hain. Kya
user:  क्या क्या क्या
assistant: Rohit, hum aapko das customized ATS- friendly resumes, cover letters, interview prep kits
user:  वही नहीं बोला
assistant:  Rohit, samajh
user:  कोई insurance वाली बाहर बोल रहा था
assistant:  Rohit, yeh Outspark Resume Services
user:  इधर जा रहा
assistant:  Rohit, job market tough hai, par sahi resume
user:  हां मैं कहां जाऊंगा sir मैं नहीं जाता हूं आप कहां पर रहेंगे sir
assistant:  Rohit,
user:  जी जी से कोई बात
assistant:  Rohit, Outspark Gurgaon mein hai. Aapko
user:  नितेश शुक्रवाल को
assistant:  Rohit, aapko resume upgrade karwana hai ya baat karni hai? Main yahan help ke liye hoon!
user:  sir उसको पहले नहीं है दुबारा number भेजा है
assistant:  Rohit, samajh gaya. Aap chahte ho ki main aapko resume upgrade ke liye ek limited time offer
user:  मेरा कुछ official काम है
assistant:  Rohit, samajh sakti hoon. Par ek strong resume se official kaam bhi jaldi aage badhta hai. Kab baat karna convenient rahega?
user:  zero eight
assistant:  Rohit, zero eight ka matlab thoda clear karo please? Kya aap call back time batana chahte ho?
user:  भूज वैसे दिवाया
assistant:   Rohit, thoda
user:  भात्रिय धूझ में भाई कौन भाई धूझ नहीं भाई धूझ
assistant:  Rohit, thoda
user:  कहां जो आपको
assistant:  Rohit, thoda clearly batao, main aapki madad karna chahti hoon. Resume upgrade ke liye baat karni hai?
assistant: Call will now disconnect
, updated_at=2025-10-18T08:06:53.831076, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 08:06:53, id=10dd855a-36e8-4caa-b3b9-e926821be276, campaign_id=null, summary=In the conversation, the agent reached out to Rohit regarding resume upgrade services offered by Outspark. Rohit seemed confused and mentioned something about insurance, indicating he might have been expecting a different service. The agent clarified that they were discussing resume upgrades, which could help increase interview calls. Rohit expressed that he had some official work and was not interested in the service at the moment. The agent attempted to understand his needs and offered assistance, but the conversation became unclear as Rohit used fragmented phrases. Ultimately, the call ended without a clear resolution., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Disconnected", "disposition_2": "No Clear Interest", "disposition_3": "Incoherent Conversation"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Clear Interest, disposition_3=Incoherent Conversation}}}, smart_status=dropped, conversation_duration=338.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=1700, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=1700, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=110, input=504}, azure_gpt-4_1-mini={output=496, input=32608}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=110, input=504, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=496, input=32608, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=105, input=32634, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 08:00:40, status=completed}

{created_at_str=2025-10-18 08:00:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=18.89, batch_id=null, cost_breakdown={synthesizer=17.0, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=17.0}, llm=1.8869999999999998, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.015, extraction=0, conversation=1.384, hangup=0.488}}, created_at=2025-10-18T08:00:40.857386, scheduled_at=2025-10-18T08:00:40.857354, custom_extractions=null, telephony_data={duration=0.0, to_number=+916290112328, provider_call_id=1efa25bd-9a9b-41c5-9098-8547d914ea64, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916290112328, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  देस की सकते हैं रोहित देस पांडे
assistant:  Hey Rohit! Thoda clear batao, aapko resume upgrade ke baare mein baat
user:  अरे तो क्या सब कुछ नहीं होगा
assistant:  Rohit, resume upgrade se hi interview calls badhte hain. Kya
user:  क्या क्या क्या
assistant: Rohit, hum aapko das customized ATS- friendly resumes, cover letters, interview prep kits
user:  वही नहीं बोला
assistant:  Rohit, samajh
user:  कोई insurance वाली बाहर बोल रहा था
assistant:  Rohit, yeh Outspark Resume Services
user:  इधर जा रहा
assistant:  Rohit, job market tough hai, par sahi resume
user:  हां मैं कहां जाऊंगा sir मैं नहीं जाता हूं आप कहां पर रहेंगे sir
assistant:  Rohit,
user:  जी जी से कोई बात
assistant:  Rohit, Outspark Gurgaon mein hai. Aapko
user:  नितेश शुक्रवाल को
assistant:  Rohit, aapko resume upgrade karwana hai ya baat karni hai? Main yahan help ke liye hoon!
user:  sir उसको पहले नहीं है दुबारा number भेजा है
assistant:  Rohit, samajh gaya. Aap chahte ho ki main aapko resume upgrade ke liye ek limited time offer
user:  मेरा कुछ official काम है
assistant:  Rohit, samajh sakti hoon. Par ek strong resume se official kaam bhi jaldi aage badhta hai. Kab baat karna convenient rahega?
user:  zero eight
assistant:  Rohit, zero eight ka matlab thoda clear karo please? Kya aap call back time batana chahte ho?
user:  भूज वैसे दिवाया
assistant:   Rohit, thoda
user:  भात्रिय धूझ में भाई कौन भाई धूझ नहीं भाई धूझ
assistant:  Rohit, thoda
user:  कहां जो आपको
assistant:  Rohit, thoda clearly batao, main aapki madad karna chahti hoon. Resume upgrade ke liye baat karni hai?
assistant: Call will now disconnect
, updated_at=2025-10-18T08:06:44.497618, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 08:06:44, id=10dd855a-36e8-4caa-b3b9-e926821be276, campaign_id=null, summary=In the conversation, the agent reached out to Rohit regarding resume upgrade services offered by Outspark. Rohit seemed confused and mentioned something about insurance, indicating he might have been expecting a different service. The agent clarified that they were discussing resume upgrades, which could help increase interview calls. Rohit expressed that he had some official work and was not interested in the service at the moment. The agent attempted to understand his needs and offered assistance, but the conversation became unclear as Rohit used fragmented phrases. Ultimately, the call ended without a clear resolution., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=338.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=1700, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=1700, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=110, input=504}, azure_gpt-4_1-mini={output=496, input=32608}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=110, input=504, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=496, input=32608, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=105, input=32634, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 08:00:40, status=call-disconnected}

{created_at_str=2025-10-18 08:00:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T08:00:40.857386, scheduled_at=2025-10-18T08:00:40.857354, custom_extractions=null, telephony_data={duration=0.0, to_number=+916290112328, provider_call_id=1efa25bd-9a9b-41c5-9098-8547d914ea64, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916290112328, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T08:00:53.837308, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 08:00:53, id=10dd855a-36e8-4caa-b3b9-e926821be276, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 08:00:40, status=in-progress}

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However, the inclusion of personal details like marital status may be unnecessary and can be omitted., score=67, readability=The resume is generally readable, but the dense, narrative style in some sections can make it difficult to quickly scan for key information. Improving the spacing and bullet usage could enhance this aspect., essentialSectionsPresence=The presence of a comprehensive Work History, Education, and Skills section is commendable, but the order could be improved by placing the most recent experiences first. Extranous sections such as marital status should be removed to streamline the content., scale=100}, atsReadabilityScore={feedback=The resume is mostly ATS-friendly, with all necessary sections present and numerous industry-relevant keywords. However, the dense narrative sections and unstructured format in places could reduce its effectiveness., score=66, scale=100, keyElementsReadableByATS=Key elements such as your name, contact information, and job titles are clearly labeled for ATS readability. Introducing more structured bullet points and minimizing continuous text blocks will enhance ATS compatibility.}, impact={feedback=The resume provides a lot of detailed information but lacks a focus on the quantitative impact of your work. Including more measurable outcomes and results would significantly enhance its effectiveness., score=59, spellCheck=The resume appears free of spelling errors, which is a positive. However, maintaining a spell check will continue to ensure its professional presentation., bulletPointsUsage=Bullet points are used in the work history section, but not consistently throughout the resume. Ensuring bullet points are utilized for all job roles could enhance readability and impact., weakActionVerbs=Some action verbs appear weak or generic, such as "was successfully developed". Consider using stronger verbs like "spearheaded" and "achieved" for more dynamism., scale=100, quantifyingImpact=There is a noticeable lack of quantifiable results, which could strengthen the document. Including specific metrics and outcomes would better illustrate the impact of your contributions., repetitionAvoidance=There is occasional repetition in describing similar roles and achievements across positions. Streamlining descriptions to avoid repetition will convey a clearer picture of your skills and achievements., accomplishmentLanguage=The resume can be improved by emphasizing more accomplishment-oriented language throughout. Highlighting specific achievements or accolades more prominently could enhance this aspect.}, crispness={feedback=While the resume is comprehensive, its length is excessive for most ATS systems and suggests a need for conciseness. Structuring sections to be more succinct will improve readability., resumeLength=The resume is rather lengthy, which is unusual for an industry-standard document. Condensing content to focus on the most relevant experiences and achievements will help., score=56, bulletPointsCount=The use of bullet points is generally adequate, but some areas are dense with narrative text. Converting more information into bullet points could help with conciseness., fillerWords=There is a presence of filler words and phrases, diluting the impact of the key points. Editing for concise and direct language will help to convey information more effectively., bulletPointLength=Many bullet points are overly long and contain multiple ideas. Splitting these into shorter, more targeted bullet points will aid in clarity and impact., scale=100}, qualityAddOn={feedback=The resume is generally well-structured but could benefit from reducing buzzwords and ensuring consistency in style. Paying attention to these stylistic details will enhance its professional quality., score=62, buzzwordsCliches=There is some usage of buzzwords like "experience-oriented," which can be replaced with more specific terms. Avoiding clichés will make the content more impactful and personal., datesFormatting=Dates are inconsistently formatted across the resume. Standardizing the format to month/year (e.g., Jan 2020) would improve the overall consistency., activeVoice=Some sections use passive voice, which reduces the impact of the statements. Revising these to be more active will provide stronger assertions and more engaging content., scale=100, personalPronounsUsage=The resume appropriately avoids personal pronouns, maintaining a professional and formal tone. Continuing this practice is advisable.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T07:49:04.69585, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 07:49:04, id=9e6575e4-47b6-481a-bdf8-7fa237ec8ecb, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 07:49:03, status=initiated}
Context Details
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