Call Details

Bolna ID: 8f8e5dac-ff36-44d4-be85-33492be8c267

Phone: +919923155146

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-18 12:32:02

Ended:
Not set

Last Processed:
2025-10-18 12:40:39

Last Retry At:
2025-10-18 12:40:39

Next Retry Scheduled:
2025-10-18 12:38:07

Next Call Scheduled:
2025-10-18 12:38:07

Call Timeline 14
2025-10-18 12:32:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 12:32:05
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 12:32:06
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 12:33:07
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 12:33:07
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-18 12:33:07
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-18 12:38:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0}
2025-10-18 12:39:26
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, attempt_no=1, status=COMPLETED}
2025-10-18 12:39:26
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, reason=Retry attempt succeeded, attempt_no=1}
2025-10-18 12:39:26
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0}
2025-10-18 12:39:33
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, attempt_no=1, status=COMPLETED}
2025-10-18 12:39:33
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, reason=Retry attempt succeeded, attempt_no=1}
2025-10-18 12:39:33
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0}
2025-10-18 12:40:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-18 12:40:39}
Call History (Raw Callbacks) 8

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user:  rotation hello
assistant:  Sorry, I didn’t catch that. Could you please repeat?
, updated_at=2025-10-18T07:09:33.309639, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 07:09:33, id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, campaign_id=null, summary=The conversation begins with the agent greeting the user, but the user responds with "rotation hello," which the agent does not understand. The agent asks the user to repeat their statement for clarification., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Response", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Response, disposition_2=, disposition_3=}}}, smart_status=dropped, conversation_duration=13.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=13.199938, provider_connected=false}, transcriber_duration=13.199938, transcriber_model=nova-3, synthesizer_characters=52, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=52, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=28}, azure_gpt-4_1-mini={output=13, input=1829}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=28, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=13, input=1829, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1940, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 07:08:39, status=completed}

{created_at_str=2025-10-18 07:08:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.83, batch_id=null, cost_breakdown={synthesizer=0.52, transcriber=0.202, synthesizer_breakdown={welcome_message=0, conversation=0.52}, llm=0.106, platform=0, transcriber_breakdown={analytics=0, conversation=0.202}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.075, hangup=0.029}}, created_at=2025-10-18T07:08:39.877072, scheduled_at=2025-10-18T07:08:39.877042, custom_extractions=null, telephony_data={duration=0.0, to_number=+919923155146, provider_call_id=1b55054d-8dc9-4be3-810e-d4f8156b338e, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919923155146, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8f8e5dac-ff36-44d4-be85-33492be8c267, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  rotation hello
assistant:  Sorry, I didn’t catch that. Could you please repeat?
, updated_at=2025-10-18T07:09:23.123511, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 07:09:23, id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, campaign_id=null, summary=The conversation begins with the agent greeting the user, but the user responds with "rotation hello," which the agent does not understand. The agent asks the user to repeat their statement for clarification., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=13.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=13.199938, provider_connected=false}, transcriber_duration=13.199938, transcriber_model=nova-3, synthesizer_characters=52, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=52, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=38, input=28}, azure_gpt-4_1-mini={output=13, input=1829}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=38, input=28, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=13, input=1829, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1940, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 07:08:39, status=call-disconnected}

{created_at_str=2025-10-18 07:08:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T07:08:39.877072, scheduled_at=2025-10-18T07:08:39.877042, custom_extractions=null, telephony_data={duration=0.0, to_number=+919923155146, provider_call_id=1b55054d-8dc9-4be3-810e-d4f8156b338e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919923155146, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8f8e5dac-ff36-44d4-be85-33492be8c267, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T07:09:00.244059, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 07:09:00, id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 07:08:39, status=in-progress}

{created_at_str=2025-10-18 07:08:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T07:08:39.877072, scheduled_at=2025-10-18T07:08:39.877042, custom_extractions=null, telephony_data={duration=0.0, to_number=+919923155146, provider_call_id=1b55054d-8dc9-4be3-810e-d4f8156b338e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919923155146, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8f8e5dac-ff36-44d4-be85-33492be8c267, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T07:08:44.268086, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 07:08:44, id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 07:08:39, status=ringing}

{created_at_str=2025-10-18 07:08:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T07:08:39.877072, scheduled_at=2025-10-18T07:08:39.877042, custom_extractions=null, telephony_data={duration=0.0, to_number=+919923155146, provider_call_id=1b55054d-8dc9-4be3-810e-d4f8156b338e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919923155146, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=8f8e5dac-ff36-44d4-be85-33492be8c267, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T07:08:43.149467, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 07:08:43, id=d9dd220f-0f3e-4278-9bc0-e1c4065b80f0, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 07:08:39, status=initiated}

{created_at_str=2025-10-18 07:02:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T07:02:03.704226, scheduled_at=2025-10-18T07:02:03.704196, custom_extractions=null, telephony_data={duration=0.0, to_number=+919923155146, provider_call_id=523e12ab-08f3-4f86-9b06-38df58c06e57, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919923155146, recipient_data={recipient_phone_number=null, review_completed=2025-10-18 12:21:26, callback_request_id=null, is_callback=null, fullName=Shubham, resume_review_id=68f3389818c34103788eca61, reviewDetails={overallScore={score=59, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes essential sections like Contact Information, Skills, Experience, and Education, but it lacks a polished and organized layout. While all the necessary sections are present, the overall presentation could benefit from better formatting for clarity and visual appeal., score=64, readability=The resume could improve in readability by using clear headings and consistent spacing. A more structured format would enhance readability, helping recruiters to easily find relevant information., essentialSectionsPresence=The resume has key sections such as Skills Summary & Trainings, Work Experience, and Education History, which are essential for showcasing qualifications. However, some sections like Awards & Achievements could be integrated into other relevant parts for a more streamlined look., scale=100}, atsReadabilityScore={feedback=The resume is generally compatible with ATS systems but could be improved by ensuring all headings are clear and consistent. Proper structuring of key information will enhance ATS tracking., score=61, scale=100, keyElementsReadableByATS=Key elements like contact information and work experience are readable by ATS, but minor enhancements in labeling and structure are advisable. Ensuring all relevant keywords are included will improve ATS compatibility.}, impact={feedback=The impact of the resume is moderate due to the limited use of quantifiable achievements and overuse of general verbs. More specific accomplishments and figures would enhance the appeal., score=58, spellCheck=The resume appears mostly free of spelling errors, but some proofreading is advisable to ensure absolute accuracy., bulletPointsUsage=Bullet points are used consistently, which helps in presenting information clearly. Nonetheless, some bullet points could be more concise and focused on key results to improve impact., weakActionVerbs=The resume frequently uses weak action verbs that dilute the strength of the candidate's accomplishments. Employing stronger verbs like 'achieved,' 'delivered,' or 'enhanced' would greatly improve the impact., scale=100, quantifyingImpact=There is a noticeable lack of quantified achievements which can undermine the perceived impact of the candidate's work. Incorporating metrics like 'increased throughput by 15%' would provide stronger evidence of success., repetitionAvoidance=The resume suffers from repetition, particularly in the language of achievements and responsibilities. Different phrasing and variety in verbs would help to keep the reader engaged., accomplishmentLanguage=While the resume lists achievements, the language often lacks a strong accomplishment focus. Reframing sentences to lead with the result achieved would strengthen the impact.}, crispness={feedback=The resume is somewhat lengthy and verbose, reducing its overall crispness. More concise bullet points and streamlined sections would improve the quality significantly., resumeLength=The resume is slightly too long considering the candidate's experience. Condensing some sections without losing critical information would make it more digestible., score=52, bulletPointsCount=The count of bullet points is adequate but could be trimmed down in some sections to focus on the most crucial accomplishments. Eliminating redundant points would lead to a sharper focus., fillerWords=There are several filler words that don't contribute to the resume's value. Eliminating these will tighten the content and make it more impactful., bulletPointLength=Bullet points tend to be too long and detailed, which can overwhelm the reader. Shortening bullet points to one line where possible will enhance readability and impact., scale=100}, qualityAddOn={feedback=While the resume avoids many cliched phrases, there are occasional lapses into vague language. Consistent formatting and language style throughout would enhance professionalism., score=60, buzzwordsCliches=The resume avoids overusing common buzzwords and clichés, but more precise language would better convey the candidate's specific skills and accomplishments., datesFormatting=The format of dates is relatively consistent, but ensuring consistent formatting across all sections will enhance clarity. Using a uniform date format, such as 'Jan 2020 - Dec 2022', would improve readability., activeVoice=The resume frequently uses passive voice, which can be less engaging. Transitioning to active voice, such as 'Implemented strategies' instead of 'Strategies were implemented', would improve directness., scale=100, personalPronounsUsage=The resume generally avoids the use of personal pronouns, which is appropriate for a professional resume. 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Context Details
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