Call Details

Bolna ID: a71e49fd-3b65-4b43-aba1-51b5e9cf7b64

Phone: +919566160303

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-18 11:48:06

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-18 11:59:00

Next Call Scheduled:
2025-10-18 11:59:00

Call Timeline 14
2025-10-18 11:48:07
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 11:48:10
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:48:11
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:48:30
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:48:30
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 11:48:30
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 11:53:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=aa29099c-935b-4368-ab99-924b77df592f}
2025-10-18 11:54:00
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=aa29099c-935b-4368-ab99-924b77df592f, attempt_no=1, status=BUSY}
2025-10-18 11:54:00
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-18 11:54:00
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=aa29099c-935b-4368-ab99-924b77df592f}
2025-10-18 11:59:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=74defc5b-5322-4a36-b502-6ab1a499b4f9}
2025-10-18 11:59:37
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=74defc5b-5322-4a36-b502-6ab1a499b4f9, attempt_no=2, status=BUSY}
2025-10-18 11:59:37
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-18 11:59:37
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=74defc5b-5322-4a36-b502-6ab1a499b4f9}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-18 06:23:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:23:39.896789, scheduled_at=2025-10-18T06:23:39.896757, custom_extractions=null, telephony_data={duration=0.0, to_number=+919566160303, provider_call_id=928d2308-9ec7-493e-b415-e187fc373c96, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919566160303, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a71e49fd-3b65-4b43-aba1-51b5e9cf7b64, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:23:59.893189, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:23:59, id=aa29099c-935b-4368-ab99-924b77df592f, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:23:39, status=busy}

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{created_at_str=2025-10-18 06:18:07, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:18:07.776468, scheduled_at=2025-10-18T06:18:07.776443, custom_extractions=null, telephony_data={duration=0.0, to_number=+919566160303, provider_call_id=2ffff18b-1634-4193-bdef-181f033b6d55, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919566160303, recipient_data={recipient_phone_number=null, review_completed=2025-10-18 11:37:08, callback_request_id=null, is_callback=null, fullName=RAKESH, resume_review_id=68f32e6718c34103788ec893, reviewDetails={overallScore={score=60.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is well-structured, making it easy to navigate through different sections. However, using bullet points more consistently for skills and achievements will enhance readability., score=65, readability=Overall readability is good with clear separation between sections, which aids quick navigation. However, some sections might benefit from additional headings or emphasis to break up large blocks of text., essentialSectionsPresence=All essential sections such as Professional Experience, Education, and Certifications are present and clearly labeled. The inclusion of a Professional Summary and Technical Skills section further enhances the relevance of the resume., scale=100}, atsReadabilityScore={feedback=The resume effectively uses industry-specific keywords and maintains a straightforward format conducive to ATS parsing. More role-specific keywords could further boost ATS compatibility., score=68, scale=100, keyElementsReadableByATS=Essential details such as name, contact information, and professional roles are clearly labeled for ATS systems. Ensuring role-relevant keywords are incorporated throughout the resume ensures complete keyword optimization.}, impact={feedback=The resume effectively utilizes action verbs and highlights impressive achievements. However, more quantifiable metrics would increase the impact. , score=58, spellCheck=The document is free from spelling errors. Attention to detail in spelling ensures professionalism and credibility., bulletPointsUsage=The use of bullet points is noted, especially in the Experience section, which enhances readability. Nonetheless, ensuring consistent bullet point lengths and starting each with strong action verbs can be improved., weakActionVerbs=There is minimal use of weak action verbs; generally, stronger alternatives are employed. Persistent focus on using dynamic verbs like "initiated," "orchestrated," or "championed" will further solidify impact., scale=100, quantifyingImpact=While the resume includes some quantified achievements, there are opportunities to integrate more specific metrics to strengthen impact, such as exact percentages or dollar amounts. Quantification is crucial for ATS optimization and clarity., repetitionAvoidance=The resume successfully avoids excessive repetition of action verbs, maintaining varied language throughout. Continuously using varying verbs across different roles will further enhance its dynamism., accomplishmentLanguage=Accomplishment-oriented language is present but can be further enriched by focusing on end results rather than just processes. Incorporating more problem-action-result frameworks could enhance narrative.}, crispness={feedback=The length of the resume is appropriate, but some bullet points are overly detailed, affecting brevity. Many points could be more concisely stated to maintain reader engagement., resumeLength=The resume's length is aligned with industry standards for a professional with extensive experience. However, removing any redundant information will streamline content further., score=52, bulletPointsCount=A substantial count of bullet points is used, which is fitting for detailing experience but needs balancing to avoid overwhelm. Prioritizing the most pertinent achievements can control bullet point numbers., fillerWords=Filler words are minimized, contributing to a more direct style. Stripping all unnecessary qualifiers or introspective words will improve sharpness and overall effectiveness., bulletPointLength=Some bullet points are excessively lengthy and could be more succinct. Effective bullet points should ideally be one to two lines for clarity and quick comprehension., scale=100}, qualityAddOn={feedback=The resume handles stylistic guidelines well but has room for more precise language. 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