Call Details

Bolna ID: f0974044-84ec-440a-94bf-10fb6eed7dbf

Phone: +918076765848

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-18 11:47:05

Ended:
Not set

Last Processed:
2025-10-18 11:55:03

Last Retry At:
2025-10-18 11:55:03

Next Retry Scheduled:
2025-10-18 11:52:41

Next Call Scheduled:
2025-10-18 11:52:41

Call Timeline 14
2025-10-18 11:47:06
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 11:47:09
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:47:17
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:47:41
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:47:41
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 11:47:41
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 11:53:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=659d8f6b-1161-45e9-a4c4-3c2befaebeab}
2025-10-18 11:53:43
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=659d8f6b-1161-45e9-a4c4-3c2befaebeab, attempt_no=1, status=COMPLETED}
2025-10-18 11:53:43
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=659d8f6b-1161-45e9-a4c4-3c2befaebeab, reason=Retry attempt succeeded, attempt_no=1}
2025-10-18 11:53:43
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=659d8f6b-1161-45e9-a4c4-3c2befaebeab}
2025-10-18 11:53:51
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=659d8f6b-1161-45e9-a4c4-3c2befaebeab, attempt_no=1, status=COMPLETED}
2025-10-18 11:53:51
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=659d8f6b-1161-45e9-a4c4-3c2befaebeab, reason=Retry attempt succeeded, attempt_no=1}
2025-10-18 11:53:51
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=659d8f6b-1161-45e9-a4c4-3c2befaebeab}
2025-10-18 11:55:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-18 11:55:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  ma'am
assistant:  Hey! Just checking, did you review your resume score with us today? Are you looking for a job change or just updating your resume?
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{created_at_str=2025-10-18 06:23:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=2.42, batch_id=null, cost_breakdown={synthesizer=1.89, transcriber=0.307, synthesizer_breakdown={welcome_message=0, conversation=1.89}, llm=0.218, platform=0, transcriber_breakdown={analytics=0, conversation=0.307}, network=0, llm_breakdown={analytics=0, summarization=0.005, extraction=0, conversation=0.154, hangup=0.059}}, created_at=2025-10-18T06:23:03.495973, scheduled_at=2025-10-18T06:23:03.495945, custom_extractions=null, telephony_data={duration=0.0, to_number=+918076765848, provider_call_id=0920cbbe-a4b0-4db8-bbfb-834f4d484d01, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918076765848, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f0974044-84ec-440a-94bf-10fb6eed7dbf, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  ma'am
assistant:  Hey! Just checking, did you review your resume score with us today? Are you looking for a job change or just updating your resume?
, updated_at=2025-10-18T06:23:40.16221, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:23:40, id=659d8f6b-1161-45e9-a4c4-3c2befaebeab, campaign_id=null, summary=The conversation is between an agent named Anita from Outspark and a user. Anita initiates the call and asks if it's a good time to chat. She then inquires if the user has reviewed their resume score and whether they are looking for a job change or just updating their resume. The user responds with "ma'am," indicating they are engaged in the conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=20.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=19.999937, provider_connected=false}, transcriber_duration=19.999937, transcriber_model=nova-3, synthesizer_characters=189, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=189, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=73, input=68}, azure_gpt-4_1-mini={output=45, input=3678}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=73, input=68, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=45, input=3678, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3919, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:23:03, status=call-disconnected}

{created_at_str=2025-10-18 06:23:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:23:03.495973, scheduled_at=2025-10-18T06:23:03.495945, custom_extractions=null, telephony_data={duration=0.0, to_number=+918076765848, provider_call_id=0920cbbe-a4b0-4db8-bbfb-834f4d484d01, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918076765848, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f0974044-84ec-440a-94bf-10fb6eed7dbf, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:23:11.040931, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:23:11, id=659d8f6b-1161-45e9-a4c4-3c2befaebeab, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:23:03, status=in-progress}

{created_at_str=2025-10-18 06:23:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:23:03.495973, scheduled_at=2025-10-18T06:23:03.495945, custom_extractions=null, telephony_data={duration=0.0, to_number=+918076765848, provider_call_id=0920cbbe-a4b0-4db8-bbfb-834f4d484d01, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918076765848, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f0974044-84ec-440a-94bf-10fb6eed7dbf, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:23:06.532238, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:23:06, id=659d8f6b-1161-45e9-a4c4-3c2befaebeab, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:23:03, status=ringing}

{created_at_str=2025-10-18 06:23:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:23:03.495973, scheduled_at=2025-10-18T06:23:03.495945, custom_extractions=null, telephony_data={duration=0.0, to_number=+918076765848, provider_call_id=0920cbbe-a4b0-4db8-bbfb-834f4d484d01, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918076765848, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f0974044-84ec-440a-94bf-10fb6eed7dbf, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:23:04.569342, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:23:04, id=659d8f6b-1161-45e9-a4c4-3c2befaebeab, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:23:03, status=initiated}

{created_at_str=2025-10-18 06:17:05, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:17:05.905723, scheduled_at=2025-10-18T06:17:05.905695, custom_extractions=null, telephony_data={duration=0.0, to_number=+918076765848, provider_call_id=8eceda9a-3985-45f3-9825-c64c8358f2f4, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918076765848, recipient_data={recipient_phone_number=null, review_completed=2025-10-18 11:36:35, callback_request_id=null, is_callback=null, fullName=Ajay, resume_review_id=68f32e3618c34103788ec884, reviewDetails={overallScore={score=56.8, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume provides all the necessary sections such as Contact Information, Career Objective, and Technical Skills. However, cluttered personal details at multiple points decrease its efficiency., score=60, readability=While sections are labeled, the frequent presence of personal address and contact info hampers readability. Consistency and visual separation could help make it more readable by ATS systems., essentialSectionsPresence=The Experience section is included but not in reverse chronological order which poses a challenge. Educational Qualifications are mentioned after technical qualifications, which might confuse readers., scale=100}, atsReadabilityScore={feedback=The resume lacks key industry and role-specific keywords, hindering ATS-friendliness. Clarity improvements and removal of redundant address repetitions can aid ATS parsing., score=59, scale=100, keyElementsReadableByATS=Essential details, like name and contact information, are well presented. However, the layout hinders ATS processing, particularly with regard to inconsistent formatting of information.}, impact={feedback=The resume has bullet points, but they lack quantified achievements to create impact. Much of the action verbs, such as 'Configuration' and 'Testing,' are repetitive without showing variance or outcomes., score=58, spellCheck=There are issues with basic spelling nuances, e.g., 'Pharmaphaemacelicl,' detracting from professionalism. A thorough spell-check can prevent such pitfalls before document submission., bulletPointsUsage=Bullet points are extensive, detailing duties, but fail to convey strong, impactful results. Consider organizing these to highlight accomplishments or improvements contributed., weakActionVerbs=Words such as 'Formally worked' are weak and vague. Stronger alternatives could include 'Collaborated,' 'Led,' or 'Enhanced,' which are both active and result-oriented., scale=100, quantifyingImpact=The resume lacks numerical data, which would heighten the perceived impact of the roles. Implementing metrics or outcome percentages could enhance credibility and effectiveness., repetitionAvoidance=Action verbs like 'Configuration' and 'Testing' are monotonously repeated, weakening the impact. Try varying these verbs or combining tasks to maintain reader interest., accomplishmentLanguage=The resume could benefit from language that illustrates results and accomplishments rather than mere duties. Phrasing like 'Increased efficiency by 15%' would be beneficial here.}, crispness={feedback=The resume's length is excessive given the number of entries, contributing to clutter rather than clarity. Shorten the content to maintain crispness and focus on pivotal achievements., resumeLength=Currently, the document nearly reaches an unmanageable length for its content density. Efforts to condense sections could yield better readability and appeal., score=50, bulletPointsCount=Overabundance of bullet points dilutes individual impact. Consider merging related points or eliminating less relevant details for brevity., fillerWords=The document contains surplus words that can be omitted to improve precision and readability. Focus on necessary details and exclude redundant phrases for improved clarity., bulletPointLength=Bullet points tend to be verbose, losing their punch. Aim to condense these to short, decisive phrases centered on achievements for greater impact., scale=100}, qualityAddOn={feedback=The usage of clichés is low, but certain phrases need to be more specific. Inconsistent date formats may confuse the reader regarding timelines., score=57, buzzwordsCliches=The resume is relatively clear of clichés, but commonly used terms like 'team player' still linger. Replace them with direct statements on contribution or impact., datesFormatting=Date formatting is inconsistent, causing hiccups in understanding job timelines. Establishing a uniform format like MM/YYYY will aid in clarity and precision., activeVoice=Parts of the resume rely on passive constructions, which undermine authority and action. An active voice will promote accountability and show initiative in your actions., scale=100, personalPronounsUsage=The resume avoids personal pronouns, adhering to professional norms. 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Context Details
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