Call Details

Bolna ID: 4bf4ef75-07af-41d5-8394-423a8e2ed23d

Phone: +918939053487

From: N/A

Status: completed

Processing: COMPLETED

Duration: 10.50s

Cost: ₹0.90

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-18 11:38:39

Last Retry At:
2025-10-18 11:38:39

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-18 11:36:40
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 11:36:43
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:36:46
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:36:49
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:37:11
COMPLETED MAIN
CALLBACK_UPDATE
₹0.40
Duration: 10.50s
2025-10-18 11:37:16
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68f32e9302f50f05e78d18d8, scheduled_for=2025-10-18T12:07:15.994975849}
2025-10-18 11:37:24
COMPLETED MAIN
CALLBACK_UPDATE
₹0.90
Duration: 10.50s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Call Data, disposition_2=, disposition_3=}}}
2025-10-18 11:38:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-18 11:38:39}
Call History (Raw Callbacks) 5

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, updated_at=2025-10-18T06:07:23.601543, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:07:23, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=The conversation involved a user reaching out to an agent for assistance. The agent provided support and answered the user's queries. Specific details of the conversation, such as the topics discussed or any resolutions provided, are not included in the summary. The interaction was logged with a unique phone call ID, agent ID, and execution ID for reference., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Call Data", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Call Data, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=10.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.399938, provider_connected=false}, transcriber_duration=10.399938, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=66, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=66, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=completed}

{created_at_str=2025-10-18 06:06:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.4, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.159, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.004, platform=0, transcriber_breakdown={analytics=0, conversation=0.159}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:06:39.997739, scheduled_at=2025-10-18T06:06:39.997703, custom_extractions=null, telephony_data={duration=0.0, to_number=+918939053487, provider_call_id=a5ee353c-bc38-4dc6-862f-b2e5d0d2c51e, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918939053487, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f776a33a-1b26-4cfe-8cbd-09010e88bb8d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-18T06:07:08.149854, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:07:08, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=The conversation involved a user reaching out to an agent for assistance. The agent provided support and answered the user's queries. Specific details of the conversation, such as the topics discussed or any resolutions provided, are not included in the summary. The interaction was logged with a unique phone call ID, agent ID, and execution ID for reference., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=10.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.399938, provider_connected=false}, transcriber_duration=10.399938, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=66, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=66, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=call-disconnected}

{created_at_str=2025-10-18 06:06:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:06:39.997739, scheduled_at=2025-10-18T06:06:39.997703, custom_extractions=null, telephony_data={duration=0.0, to_number=+918939053487, provider_call_id=a5ee353c-bc38-4dc6-862f-b2e5d0d2c51e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918939053487, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f776a33a-1b26-4cfe-8cbd-09010e88bb8d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:06:49.276083, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:06:49, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=in-progress}

{created_at_str=2025-10-18 06:06:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:06:39.997739, scheduled_at=2025-10-18T06:06:39.997703, custom_extractions=null, telephony_data={duration=0.0, to_number=+918939053487, provider_call_id=a5ee353c-bc38-4dc6-862f-b2e5d0d2c51e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918939053487, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f776a33a-1b26-4cfe-8cbd-09010e88bb8d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:06:45.563219, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:06:45, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=ringing}

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Context Details
{recipient_phone_number=+918939053487, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=f776a33a-1b26-4cfe-8cbd-09010e88bb8d, attemptType=RETRY}, resume_review_id=null}