Call Details

Bolna ID: f776a33a-1b26-4cfe-8cbd-09010e88bb8d

Phone: +918939053487

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-18 11:25:04

Ended:
Not set

Last Processed:
2025-10-18 11:38:39

Last Retry At:
2025-10-18 11:38:39

Next Retry Scheduled:
2025-10-18 11:36:09

Next Call Scheduled:
2025-10-18 11:36:09

Call Timeline 18
2025-10-18 11:25:05
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 11:25:07
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:25:10
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:25:32
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:25:32
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 11:25:33
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 11:30:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a12176bd-e69a-49ba-a854-4f4dc7b62e9f}
2025-10-18 11:31:09
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=a12176bd-e69a-49ba-a854-4f4dc7b62e9f, attempt_no=1, status=BUSY}
2025-10-18 11:31:09
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-18 11:31:09
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=a12176bd-e69a-49ba-a854-4f4dc7b62e9f}
2025-10-18 11:36:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4bf4ef75-07af-41d5-8394-423a8e2ed23d}
2025-10-18 11:37:11
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, attempt_no=2, status=COMPLETED}
2025-10-18 11:37:11
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, reason=Retry attempt succeeded, attempt_no=2}
2025-10-18 11:37:11
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4bf4ef75-07af-41d5-8394-423a8e2ed23d}
2025-10-18 11:37:24
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, attempt_no=2, status=COMPLETED}
2025-10-18 11:37:24
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, reason=Retry attempt succeeded, attempt_no=2}
2025-10-18 11:37:24
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=4bf4ef75-07af-41d5-8394-423a8e2ed23d}
2025-10-18 11:38:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-18 11:38:39}
Call History (Raw Callbacks) 11

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, updated_at=2025-10-18T06:07:23.601543, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:07:23, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=The conversation involved a user reaching out to an agent for assistance. The agent provided support and answered the user's queries. Specific details of the conversation, such as the topics discussed or any resolutions provided, are not included in the summary. The interaction was logged with a unique phone call ID, agent ID, and execution ID for reference., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Call Data", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Call Data, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=10.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.399938, provider_connected=false}, transcriber_duration=10.399938, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=66, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=66, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=completed}

{created_at_str=2025-10-18 06:06:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.4, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.159, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.004, platform=0, transcriber_breakdown={analytics=0, conversation=0.159}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:06:39.997739, scheduled_at=2025-10-18T06:06:39.997703, custom_extractions=null, telephony_data={duration=0.0, to_number=+918939053487, provider_call_id=a5ee353c-bc38-4dc6-862f-b2e5d0d2c51e, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918939053487, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f776a33a-1b26-4cfe-8cbd-09010e88bb8d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-18T06:07:08.149854, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:07:08, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=The conversation involved a user reaching out to an agent for assistance. The agent provided support and answered the user's queries. Specific details of the conversation, such as the topics discussed or any resolutions provided, are not included in the summary. The interaction was logged with a unique phone call ID, agent ID, and execution ID for reference., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=10.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=10.399938, provider_connected=false}, transcriber_duration=10.399938, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=66, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=66, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=call-disconnected}

{created_at_str=2025-10-18 06:06:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:06:39.997739, scheduled_at=2025-10-18T06:06:39.997703, custom_extractions=null, telephony_data={duration=0.0, to_number=+918939053487, provider_call_id=a5ee353c-bc38-4dc6-862f-b2e5d0d2c51e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918939053487, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f776a33a-1b26-4cfe-8cbd-09010e88bb8d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:06:49.276083, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:06:49, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=in-progress}

{created_at_str=2025-10-18 06:06:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:06:39.997739, scheduled_at=2025-10-18T06:06:39.997703, custom_extractions=null, telephony_data={duration=0.0, to_number=+918939053487, provider_call_id=a5ee353c-bc38-4dc6-862f-b2e5d0d2c51e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918939053487, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f776a33a-1b26-4cfe-8cbd-09010e88bb8d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:06:45.563219, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:06:45, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=ringing}

{created_at_str=2025-10-18 06:06:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T06:06:39.997739, scheduled_at=2025-10-18T06:06:39.997703, custom_extractions=null, telephony_data={duration=0.0, to_number=+918939053487, provider_call_id=a5ee353c-bc38-4dc6-862f-b2e5d0d2c51e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918939053487, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f776a33a-1b26-4cfe-8cbd-09010e88bb8d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T06:06:42.969723, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 06:06:42, id=4bf4ef75-07af-41d5-8394-423a8e2ed23d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 06:06:39, status=initiated}

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Context Details
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