Call Details

Bolna ID: 826f71ed-30c0-457d-9534-6682acc33977

Phone: +919801021651

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-18 11:20:03

Ended:
Not set

Last Processed:
2025-10-18 11:27:39

Last Retry At:
2025-10-18 11:27:39

Next Retry Scheduled:
2025-10-18 11:25:24

Next Call Scheduled:
2025-10-18 11:25:24

Call Timeline 14
2025-10-18 11:20:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 11:20:07
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:20:08
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:20:24
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 11:20:24
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 11:20:24
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 11:25:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=97b68887-f115-4c49-b6b2-25627450a39d}
2025-10-18 11:26:20
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=97b68887-f115-4c49-b6b2-25627450a39d, attempt_no=1, status=COMPLETED}
2025-10-18 11:26:20
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=97b68887-f115-4c49-b6b2-25627450a39d, reason=Retry attempt succeeded, attempt_no=1}
2025-10-18 11:26:20
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=97b68887-f115-4c49-b6b2-25627450a39d}
2025-10-18 11:26:26
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=97b68887-f115-4c49-b6b2-25627450a39d, attempt_no=1, status=COMPLETED}
2025-10-18 11:26:26
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=97b68887-f115-4c49-b6b2-25627450a39d, reason=Retry attempt succeeded, attempt_no=1}
2025-10-18 11:26:26
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=97b68887-f115-4c49-b6b2-25627450a39d}
2025-10-18 11:27:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-18 11:27:39}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  no ma'am
assistant:  No worries! What time can I call you back today or tomorrow?
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{created_at_str=2025-10-18 05:55:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.57, batch_id=null, cost_breakdown={synthesizer=1.05, transcriber=0.331, synthesizer_breakdown={welcome_message=0, conversation=1.05}, llm=0.185, platform=0, transcriber_breakdown={analytics=0, conversation=0.331}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.152, hangup=0.029}}, created_at=2025-10-18T05:55:39.908656, scheduled_at=2025-10-18T05:55:39.908624, custom_extractions=null, telephony_data={duration=0.0, to_number=+919801021651, provider_call_id=acab4fc7-e33a-4d91-8c38-2de342a76e37, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919801021651, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=826f71ed-30c0-457d-9534-6682acc33977, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  no ma'am
assistant:  No worries! What time can I call you back today or tomorrow?
, updated_at=2025-10-18T05:56:17.537308, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 05:56:17, id=97b68887-f115-4c49-b6b2-25627450a39d, campaign_id=null, summary=The conversation was a brief phone call between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to talk, but the user indicated it was not. Anita then asked for a suitable time to call back either today or tomorrow., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=21.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=21.599937, provider_connected=false}, transcriber_duration=21.599937, transcriber_model=nova-3, synthesizer_characters=105, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=105, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=57, input=59}, azure_gpt-4_1-mini={output=35, input=3677}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=57, input=59, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=35, input=3677, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1941, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 05:55:39, status=call-disconnected}

{created_at_str=2025-10-18 05:55:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T05:55:39.908656, scheduled_at=2025-10-18T05:55:39.908624, custom_extractions=null, telephony_data={duration=0.0, to_number=+919801021651, provider_call_id=acab4fc7-e33a-4d91-8c38-2de342a76e37, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919801021651, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=826f71ed-30c0-457d-9534-6682acc33977, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T05:55:47.047948, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 05:55:47, id=97b68887-f115-4c49-b6b2-25627450a39d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 05:55:39, status=in-progress}

{created_at_str=2025-10-18 05:55:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T05:55:39.908656, scheduled_at=2025-10-18T05:55:39.908624, custom_extractions=null, telephony_data={duration=0.0, to_number=+919801021651, provider_call_id=acab4fc7-e33a-4d91-8c38-2de342a76e37, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919801021651, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=826f71ed-30c0-457d-9534-6682acc33977, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T05:55:41.878114, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 05:55:41, id=97b68887-f115-4c49-b6b2-25627450a39d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 05:55:39, status=ringing}

{created_at_str=2025-10-18 05:55:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T05:55:39.908656, scheduled_at=2025-10-18T05:55:39.908624, custom_extractions=null, telephony_data={duration=0.0, to_number=+919801021651, provider_call_id=acab4fc7-e33a-4d91-8c38-2de342a76e37, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919801021651, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=826f71ed-30c0-457d-9534-6682acc33977, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T05:55:40.719646, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 05:55:40, id=97b68887-f115-4c49-b6b2-25627450a39d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 05:55:39, status=initiated}

{created_at_str=2025-10-18 05:50:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T05:50:04.572904, scheduled_at=2025-10-18T05:50:04.572872, custom_extractions=null, telephony_data={duration=0.0, to_number=+919801021651, provider_call_id=45c9d1e2-683d-44ff-9a6c-57454b84bead, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919801021651, recipient_data={recipient_phone_number=null, review_completed=2025-10-18 11:09:19, callback_request_id=null, is_callback=null, fullName=Abdur, resume_review_id=68f327ce18c34103788ec738, reviewDetails={overallScore={score=58.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume is organized with clear sections for Experience, Summary, and Education. However, the Experience section should be presented in reverse chronological order to enhance recent accomplishments visibility., score=65, readability=The document uses an acceptable font and spacing, ensuring it is readable. Minor formatting improvements are needed to improve reader engagement and flow., essentialSectionsPresence=Your resume contains essential sections like Experience and Education. Yet, ensure the sections are correctly prioritized to reflect your most recent roles and achievements prominently., scale=100}, atsReadabilityScore={feedback=The resume is readable by ATS with clear sections and unambiguous contact information. Incorporating more industry-specific keywords could further optimize it for ATS parsing., score=62, scale=100, keyElementsReadableByATS=Most key details like Name, Contact, and Roles are visible for ATS recognition. However, using a consistent format for titles and employing role-relevant keywords would heighten ATS effectiveness.}, impact={feedback=The resume outlines responsibilities but lacks sufficient impact quantification to stand out. Active language is present; however, stronger verbs and quantifiable achievements would enhance it., score=55, spellCheck=A spell check indicates no glaring errors, indicating a fair level of professionalism. Nevertheless, ensure consistency in language and structure for a polished look., bulletPointsUsage=While you make use of bullet points, their impact could be increased by making them more concise and targeted. Ensure each bullet point highlights a specific achievement or responsibility., weakActionVerbs=The resume contains some weak verbs; stronger alternatives could improve engagement. Words like 'performed' and 'prepared' could be replaced with 'executed' and 'developed.', scale=100, quantifyingImpact=Most sections lack quantifiable evidence of success, such as percentage increases or savings gained. Adding these metrics could substantially elevate the resume’s efficacy., repetitionAvoidance=There is noticeable repetition in terms of responsibilities across different roles. Diversify your vocabulary to maintain engagement and avoid redundancy., accomplishmentLanguage=The resume is more responsibility-driven than accomplishment-driven. Reframe job tasks as achievements to better demonstrate your contributions and impact.}, crispness={feedback=The overall length of the resume is suitable, but there are areas that require more concise expression. Bullet points, in particular, should be more targeted and succinct to maintain impact., resumeLength=The resume's length is appropriate for the experience level but can be further refined by removing any redundant or less impactful bullet points. Aim for a one-page format whenever possible., score=52, bulletPointsCount=The number of bullet points per role seems excessive at times, which can dilute their impact. Aim to focus on the 3-5 most important points per position to keep reader interest., fillerWords=There is a presence of filler words that can be trimmed to sharpen your statements. Eliminating unnecessary words will provide clarity and conciseness., bulletPointLength=Some bullet points are overly lengthy and dilute the focus. Strive for more concise points that are impactful and to the point., scale=100}, qualityAddOn={feedback=The resume avoids excessive buzzwords but could benefit from more dynamic phrasing. 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Context Details
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