Call Details

Bolna ID: a40511f5-9947-4211-8258-30a67e28135d

Phone: +918750809061

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-18 10:17:04

Ended:
Not set

Last Processed:
2025-10-18 10:30:39

Last Retry At:
2025-10-18 10:30:39

Next Retry Scheduled:
2025-10-18 10:28:12

Next Call Scheduled:
2025-10-18 10:28:12

Call Timeline 18
2025-10-18 10:17:05
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 10:17:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 10:17:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 10:17:33
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 10:17:33
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-18 10:17:33
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-18 10:22:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=eac9c23e-f2fd-4f98-9e88-1859472089a1}
2025-10-18 10:23:12
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=eac9c23e-f2fd-4f98-9e88-1859472089a1, attempt_no=1, status=BUSY}
2025-10-18 10:23:12
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-18 10:23:12
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=eac9c23e-f2fd-4f98-9e88-1859472089a1}
2025-10-18 10:28:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=02860551-20df-42bc-b367-12b2db87a1b2}
2025-10-18 10:29:11
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=02860551-20df-42bc-b367-12b2db87a1b2, attempt_no=2, status=COMPLETED}
2025-10-18 10:29:11
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=02860551-20df-42bc-b367-12b2db87a1b2, reason=Retry attempt succeeded, attempt_no=2}
2025-10-18 10:29:11
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=02860551-20df-42bc-b367-12b2db87a1b2}
2025-10-18 10:29:18
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=02860551-20df-42bc-b367-12b2db87a1b2, attempt_no=2, status=COMPLETED}
2025-10-18 10:29:18
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=02860551-20df-42bc-b367-12b2db87a1b2, reason=Retry attempt succeeded, attempt_no=2}
2025-10-18 10:29:18
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=02860551-20df-42bc-b367-12b2db87a1b2}
2025-10-18 10:30:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-18 10:30:39}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-18 04:58:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=2.18, batch_id=null, cost_breakdown={synthesizer=1.44, transcriber=0.129, synthesizer_breakdown={welcome_message=0, conversation=1.44}, llm=0.11, transfer_cost=0.0, platform=0.5, transcriber_breakdown={analytics=0, conversation=0.129}, network=0.925, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.079, hangup=0.029}}, created_at=2025-10-18T04:58:39.932774, scheduled_at=2025-10-18T04:58:39.932737, custom_extractions=null, telephony_data={duration=9.0, to_number=+918750809061, provider_call_id=4f110507-36d0-42ac-a841-16f1aaa37ff8, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/406e7625-f3b9-4866-bdf9-8fc17b275505.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+918750809061, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a40511f5-9947-4211-8258-30a67e28135d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of
, updated_at=2025-10-18T04:59:17.536329, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 04:59:17, id=02860551-20df-42bc-b367-12b2db87a1b2, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user. The user responds with a simple "hello." The call is part of a career services platform interaction., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Connected", "disposition_2": "Greeting", "disposition_3": "Initial Contact"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Greeting, disposition_3=Initial Contact}}}, smart_status=not_started, conversation_duration=8.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=8.399938, provider_connected=false}, transcriber_duration=8.399938, transcriber_model=nova-3, synthesizer_characters=144, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=144, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=36, input=31}, azure_gpt-4_1-mini={output=35, input=1820}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=36, input=31, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=35, input=1820, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1953, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 04:58:39, status=completed}

{created_at_str=2025-10-18 04:58:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.68, batch_id=null, cost_breakdown={synthesizer=1.44, transcriber=0.129, synthesizer_breakdown={welcome_message=0, conversation=1.44}, llm=0.11, platform=0, transcriber_breakdown={analytics=0, conversation=0.129}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.079, hangup=0.029}}, created_at=2025-10-18T04:58:39.932774, scheduled_at=2025-10-18T04:58:39.932737, custom_extractions=null, telephony_data={duration=0.0, to_number=+918750809061, provider_call_id=4f110507-36d0-42ac-a841-16f1aaa37ff8, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918750809061, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a40511f5-9947-4211-8258-30a67e28135d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of
, updated_at=2025-10-18T04:59:08.554934, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 04:59:08, id=02860551-20df-42bc-b367-12b2db87a1b2, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user. The user responds with a simple "hello." The call is part of a career services platform interaction., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=8.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=8.399938, provider_connected=false}, transcriber_duration=8.399938, transcriber_model=nova-3, synthesizer_characters=144, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=144, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=36, input=31}, azure_gpt-4_1-mini={output=35, input=1820}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=36, input=31, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=35, input=1820, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1953, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 04:58:39, status=call-disconnected}

{created_at_str=2025-10-18 04:58:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T04:58:39.932774, scheduled_at=2025-10-18T04:58:39.932737, custom_extractions=null, telephony_data={duration=0.0, to_number=+918750809061, provider_call_id=4f110507-36d0-42ac-a841-16f1aaa37ff8, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918750809061, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a40511f5-9947-4211-8258-30a67e28135d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T04:58:51.725723, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 04:58:51, id=02860551-20df-42bc-b367-12b2db87a1b2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 04:58:39, status=in-progress}

{created_at_str=2025-10-18 04:58:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T04:58:39.932774, scheduled_at=2025-10-18T04:58:39.932737, custom_extractions=null, telephony_data={duration=0.0, to_number=+918750809061, provider_call_id=4f110507-36d0-42ac-a841-16f1aaa37ff8, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918750809061, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a40511f5-9947-4211-8258-30a67e28135d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T04:58:44.221654, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 04:58:44, id=02860551-20df-42bc-b367-12b2db87a1b2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 04:58:39, status=ringing}

{created_at_str=2025-10-18 04:58:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T04:58:39.932774, scheduled_at=2025-10-18T04:58:39.932737, custom_extractions=null, telephony_data={duration=0.0, to_number=+918750809061, provider_call_id=4f110507-36d0-42ac-a841-16f1aaa37ff8, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918750809061, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=a40511f5-9947-4211-8258-30a67e28135d, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T04:58:42.712749, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 04:58:42, id=02860551-20df-42bc-b367-12b2db87a1b2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 04:58:39, status=initiated}

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Context Details
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