Call Details

Bolna ID: f6437162-48bd-4001-9f57-ef1148deffd8

Phone: +919617101331

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-18 09:45:03

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-18 09:56:23

Next Call Scheduled:
2025-10-18 09:56:23

Call Timeline 14
2025-10-18 09:45:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-18 09:45:06
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 09:45:08
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 09:45:52
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-18 09:45:52
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-18 09:45:52
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-18 09:51:04
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=cd2595b5-c406-47aa-b2fb-794559192dca}
2025-10-18 09:51:23
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=cd2595b5-c406-47aa-b2fb-794559192dca, attempt_no=1, status=BUSY}
2025-10-18 09:51:23
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-18 09:51:23
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=cd2595b5-c406-47aa-b2fb-794559192dca}
2025-10-18 09:56:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=378a72b8-390b-412c-b3b5-cf7113552265}
2025-10-18 09:56:56
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=378a72b8-390b-412c-b3b5-cf7113552265, attempt_no=2, status=BUSY}
2025-10-18 09:56:56
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-18 09:56:56
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=378a72b8-390b-412c-b3b5-cf7113552265}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-18 04:21:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T04:21:04.116077, scheduled_at=2025-10-18T04:21:04.116051, custom_extractions=null, telephony_data={duration=0.0, to_number=+919617101331, provider_call_id=36487c68-2fd9-47df-b79f-0185f9140f0a, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919617101331, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f6437162-48bd-4001-9f57-ef1148deffd8, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-18T04:21:22.429907, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-18 04:21:22, id=cd2595b5-c406-47aa-b2fb-794559192dca, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-18 04:21:04, status=busy}

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{created_at_str=2025-10-18 04:15:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-18T04:15:04.734623, scheduled_at=2025-10-18T04:15:04.734584, custom_extractions=null, telephony_data={duration=0.0, to_number=+919617101331, provider_call_id=a08b9a55-5b3d-407d-995c-e2af7b7d35ef, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919617101331, recipient_data={recipient_phone_number=null, review_completed=2025-10-18 09:34:32, callback_request_id=null, is_callback=null, fullName=Santosh, resume_review_id=68f3118f18c34103788ec378, reviewDetails={overallScore={score=55.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has all the required sections like experience and education. However, the experience section isn't consistently formatted, making it slightly less readable, and it lacks structural clarity., score=60, readability=The resume is generally readable but could be improved by using consistent formatting for dates and job titles to enhance readability. The lack of clear separation between projects within the experience section makes it somewhat difficult to navigate., essentialSectionsPresence=Essential sections like Experience (with reverse chronological order) and Education are present. However, the lack of a summary section is a missed opportunity to quickly highlight key skills and accomplishments., scale=100}, atsReadabilityScore={feedback=The resume contains all essential information, but the lack of keyword optimization and inconsistent formatting may affect its ATS readability. Improving these aspects will improve success in ATS., score=55, scale=100, keyElementsReadableByATS=Key elements like name, contact information, and job titles are available and well-structured, which is favourable for ATS compatibility. Adding keywords will increase its chances for ATS.}, impact={feedback=The use of bullet points is inconsistent, varying in detail and impact across different roles. Quantifiable achievements and metrics are largely missing, which reduces the resume's impact., score=50, spellCheck=A quick spell check is recommended to look for minor typos and grammar issues. This should be done across the entire document., bulletPointsUsage=Bullet points are used, but some descriptions are lengthy and detailed instead of focusing on quantifiable achievements. The use of more concise and impactful bullet points would improve the overall impression., weakActionVerbs=The resume uses some weak action verbs. Replace words like 'Supporting' and 'Ensured' with stronger action verbs to better describe the responsibilities and achievements., scale=100, quantifyingImpact=The resume lacks quantifiable achievements. It's crucial to include numbers and percentages, such as the amount of money managed, or the number of projects completed, to demonstrate impact., repetitionAvoidance=There's a subtle repetition of action verbs throughout the experience section. Varying the verbs and using stronger ones would improve the descriptive quality of each role., accomplishmentLanguage=The language used primarily describes responsibilities instead of highlighting accomplishments. Rewriting descriptions to emphasize results and achievements will be beneficial.}, crispness={feedback=The length is appropriate for the experience levels,but some sections could be more concise. Shorter bullet points with more impactful statements would improve the succinctness., resumeLength=The resume's length is suitable, considering the extensive experience detailed within. However, condense the content will always result in a better resume, score=55, bulletPointsCount=The bullet point count is significant, but it could be improved by summarizing key achievements better. Also there is an inconsistency of the bullet points which needs to be addressed., fillerWords=The resume can be improved by removing unnecessary words. Focus on conveying the information concisely and meaningfully., bulletPointLength=Some bullet points are lengthy and include multiple ideas, making it difficult to find the most important information. The content should be summarized with impactful key achievements., scale=100}, qualityAddOn={feedback=The resume uses some common buzzwords, and the date formatting is not fully consistent. 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