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Call Details

Bolna ID: ed0edb68-ee58-45c5-af31-968601368a1b

Phone: +919081196401

From: N/A

Status: completed

Processing: COMPLETED

Duration: 43.30s

Cost: ₹7.76

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-17 15:57:03

Last Retry At:
2025-10-17 15:57:03

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-17 15:54:39
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-17 15:54:42
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 15:54:43
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 15:54:52
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 15:55:47
COMPLETED MAIN
CALLBACK_UPDATE
₹6.76
Duration: 43.30s
2025-10-17 15:55:53
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68f219b102f50f05e78d0a97, scheduled_for=2025-10-17T16:25:53.055575734}
2025-10-17 15:55:56
COMPLETED MAIN
CALLBACK_UPDATE
₹7.76
Duration: 43.30s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-up, disposition_2=Scheduled, disposition_3=Customer agreed to a callback time}}}
2025-10-17 15:57:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-17 15:57:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5 

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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  no not now
assistant:  No worries! What time can I call you back today or tomorrow?
user:  तो tomorrow is the right time
assistant:  Great! What time
user:  around eleven o'clock
assistant:   Perfect, I’ll call you tomorrow at eleven. Meanwhile, did you check your resume score with us today? Are you looking for a job change or just updating your resume?
user:  i will discuss tomorrow
assistant: Sure, we can discuss tomorrow. Just remember, a good ATS- friendly resume can really boost your
, updated_at=2025-10-17T10:25:55.504689, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 10:25:55, id=ed0edb68-ee58-45c5-af31-968601368a1b, campaign_id=null, summary=In the conversation, an agent named Anita from Outspark, a career services platform, reached out to the user. The user indicated that it was not a good time to talk, so Anita asked when would be a better time to call back. The user suggested tomorrow at around eleven o'clock. Anita confirmed the time and mentioned discussing the user's resume score and job search during the next call, but the user preferred to discuss those topics in the follow-up conversation., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Follow-up", "disposition_2": "Scheduled", "disposition_3": "Customer agreed to a callback time"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-up, disposition_2=Scheduled, disposition_3=Customer agreed to a callback time}}}, smart_status=rescheduled, conversation_duration=43.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=43.199936, provider_connected=false}, transcriber_duration=43.199936, transcriber_model=nova-3, synthesizer_characters=554, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=554, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=92, input=168}, azure_gpt-4_1-mini={output=124, input=9460}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=92, input=168, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=124, input=9460, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10061, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 10:24:39, status=completed}

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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  no not now
assistant:  No worries! What time can I call you back today or tomorrow?
user:  तो tomorrow is the right time
assistant:  Great! What time
user:  around eleven o'clock
assistant:   Perfect, I’ll call you tomorrow at eleven. Meanwhile, did you check your resume score with us today? Are you looking for a job change or just updating your resume?
user:  i will discuss tomorrow
assistant: Sure, we can discuss tomorrow. Just remember, a good ATS- friendly resume can really boost your
, updated_at=2025-10-17T10:25:44.676254, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 10:25:44, id=ed0edb68-ee58-45c5-af31-968601368a1b, campaign_id=null, summary=In the conversation, an agent named Anita from Outspark, a career services platform, reached out to the user. The user indicated that it was not a good time to talk, so Anita asked when would be a better time to call back. The user suggested tomorrow at around eleven o'clock. Anita confirmed the time and mentioned discussing the user's resume score and job search during the next call, but the user preferred to discuss those topics in the follow-up conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=43.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=43.199936, provider_connected=false}, transcriber_duration=43.199936, transcriber_model=nova-3, synthesizer_characters=554, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=554, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=92, input=168}, azure_gpt-4_1-mini={output=124, input=9460}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=92, input=168, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=124, input=9460, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10061, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 10:24:39, status=call-disconnected}

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Context Details 
{recipient_phone_number=+919081196401, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=521da5cd-4fd1-45e5-ae11-0d91f62ac3b4, attemptType=RETRY}, resume_review_id=null}