Call Details

Bolna ID: 521da5cd-4fd1-45e5-ae11-0d91f62ac3b4

Phone: +919081196401

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-17 15:48:05

Ended:
Not set

Last Processed:
2025-10-17 15:57:03

Last Retry At:
2025-10-17 15:57:03

Next Retry Scheduled:
2025-10-17 15:54:02

Next Call Scheduled:
2025-10-17 15:54:02

Call Timeline 14
2025-10-17 15:48:06
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-17 15:48:09
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 15:48:11
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 15:49:02
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 15:49:02
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-17 15:49:02
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-17 15:54:39
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ed0edb68-ee58-45c5-af31-968601368a1b}
2025-10-17 15:55:47
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=ed0edb68-ee58-45c5-af31-968601368a1b, attempt_no=1, status=COMPLETED}
2025-10-17 15:55:47
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=ed0edb68-ee58-45c5-af31-968601368a1b, reason=Retry attempt succeeded, attempt_no=1}
2025-10-17 15:55:47
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ed0edb68-ee58-45c5-af31-968601368a1b}
2025-10-17 15:55:56
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=ed0edb68-ee58-45c5-af31-968601368a1b, attempt_no=1, status=COMPLETED}
2025-10-17 15:55:56
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=ed0edb68-ee58-45c5-af31-968601368a1b, reason=Retry attempt succeeded, attempt_no=1}
2025-10-17 15:55:56
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ed0edb68-ee58-45c5-af31-968601368a1b}
2025-10-17 15:57:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-17 15:57:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  no not now
assistant:  No worries! What time can I call you back today or tomorrow?
user:  तो tomorrow is the right time
assistant:  Great! What time
user:  around eleven o'clock
assistant:   Perfect, I’ll call you tomorrow at eleven. Meanwhile, did you check your resume score with us today? Are you looking for a job change or just updating your resume?
user:  i will discuss tomorrow
assistant: Sure, we can discuss tomorrow. Just remember, a good ATS- friendly resume can really boost your
, updated_at=2025-10-17T10:25:55.504689, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 10:25:55, id=ed0edb68-ee58-45c5-af31-968601368a1b, campaign_id=null, summary=In the conversation, an agent named Anita from Outspark, a career services platform, reached out to the user. The user indicated that it was not a good time to talk, so Anita asked when would be a better time to call back. The user suggested tomorrow at around eleven o'clock. Anita confirmed the time and mentioned discussing the user's resume score and job search during the next call, but the user preferred to discuss those topics in the follow-up conversation., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Follow-up", "disposition_2": "Scheduled", "disposition_3": "Customer agreed to a callback time"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-up, disposition_2=Scheduled, disposition_3=Customer agreed to a callback time}}}, smart_status=rescheduled, conversation_duration=43.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=43.199936, provider_connected=false}, transcriber_duration=43.199936, transcriber_model=nova-3, synthesizer_characters=554, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=554, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=92, input=168}, azure_gpt-4_1-mini={output=124, input=9460}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=92, input=168, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=124, input=9460, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10061, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 10:24:39, status=completed}

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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  no not now
assistant:  No worries! What time can I call you back today or tomorrow?
user:  तो tomorrow is the right time
assistant:  Great! What time
user:  around eleven o'clock
assistant:   Perfect, I’ll call you tomorrow at eleven. Meanwhile, did you check your resume score with us today? Are you looking for a job change or just updating your resume?
user:  i will discuss tomorrow
assistant: Sure, we can discuss tomorrow. Just remember, a good ATS- friendly resume can really boost your
, updated_at=2025-10-17T10:25:44.676254, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 10:25:44, id=ed0edb68-ee58-45c5-af31-968601368a1b, campaign_id=null, summary=In the conversation, an agent named Anita from Outspark, a career services platform, reached out to the user. The user indicated that it was not a good time to talk, so Anita asked when would be a better time to call back. The user suggested tomorrow at around eleven o'clock. Anita confirmed the time and mentioned discussing the user's resume score and job search during the next call, but the user preferred to discuss those topics in the follow-up conversation., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=43.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=43.199936, provider_connected=false}, transcriber_duration=43.199936, transcriber_model=nova-3, synthesizer_characters=554, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=554, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=92, input=168}, azure_gpt-4_1-mini={output=124, input=9460}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=92, input=168, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=124, input=9460, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10061, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 10:24:39, status=call-disconnected}

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{created_at_str=2025-10-17 10:24:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T10:24:39.831495, scheduled_at=2025-10-17T10:24:39.831467, custom_extractions=null, telephony_data={duration=0.0, to_number=+919081196401, provider_call_id=45e4f0be-292c-46cf-8eb9-1b68490ad43e, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919081196401, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=521da5cd-4fd1-45e5-ae11-0d91f62ac3b4, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T10:24:43.004733, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 10:24:43, id=ed0edb68-ee58-45c5-af31-968601368a1b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 10:24:39, status=ringing}

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{created_at_str=2025-10-17 10:18:06, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T10:18:06.501898, scheduled_at=2025-10-17T10:18:06.501873, custom_extractions=null, telephony_data={duration=0.0, to_number=+919081196401, provider_call_id=09418ad1-d8b8-4fba-9abd-9f7ec77b1e15, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+919081196401, recipient_data={recipient_phone_number=null, review_completed=2025-10-17 15:37:34, callback_request_id=null, is_callback=null, fullName=Ankita, resume_review_id=68f215149f941c720e717da9, reviewDetails={overallScore={score=60.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes essential sections, such as Experience and Education, but the structure is not optimal. Reordering the Experience section in reverse chronological order would highlight recent positions more effectively., score=65, readability=The readability is average; however, using clearer headings and better spacing would enhance it. Some sections, like Key Responsibilities, have dense text that can be hard to scan quickly., essentialSectionsPresence=Essential sections like Experience and Education are present, but there's room for improvement in their arrangement. Including a Summary or Objective section could further clarify the candidate's career goals., scale=100}, atsReadabilityScore={feedback=The ATS readability is fair, with most essential details structured for scanning. However, additional industry and role-specific keywords would improve compatibility with ATS algorithms., score=63, scale=100, keyElementsReadableByATS=Key information such as contact details and experience is clear and should be well-read by ATS. Nevertheless, restructuring headings and incorporating targeted keywords will boost its ATS filter success.}, impact={feedback=Bullet points are used but are often lengthy and lack quantifiable achievements. The impact of roles could be enhanced by using stronger action verbs and more accomplishment-oriented language., score=58, spellCheck=There are a few errors, such as the misuse of commas and inconsistent capitalization. Ensuring all text is spell-checked will enhance the professional appearance., bulletPointsUsage=Bullet points are present, but they are often too detailed without focusing on key outcomes. Shortening these points while maintaining clarity will help emphasize achievements better., weakActionVerbs=The resume contains weak action verbs, which do not convey initiative or results strongly. Stronger verbs would provide a more compelling narrative of contributions., scale=100, quantifyingImpact=There's a lack of quantification in achievements, which makes it hard to gauge the candidate's contributions. Consider adding metrics or outcomes like 'Reduced turnover by X%' to demonstrate impact., repetitionAvoidance=There is some repetition in the types of activities listed, which could be condensed for clarity. Grouping similar responsibilities can prevent redundancy and strengthen the narrative., accomplishmentLanguage=The language used is more descriptive than accomplishment-focused, lacking a clear emphasis on outcomes. Shift emphasis to highlight specific results achieved in previous roles to improve this.}, crispness={feedback=The resume's length is adequate but contains too many filler words and overly detailed bullet points. Streamlining content and focusing on succinct descriptions would improve clarity and engagement., resumeLength=The length of the resume is acceptable for the experience level but could benefit from tighter editing. Redundancies and excessive detail can be minimized to focus on the most important aspects., score=56, bulletPointsCount=There is an excessive number of bullet points which causes dilution of key achievements. Fewer, more powerful bullet points would deliver a stronger message., fillerWords=Filler words are prevalent, which weakens the core messages throughout the resume. Focus on using precise language and eliminating unnecessary words for a stronger impact., bulletPointLength=Many bullet points are too lengthy, which can overwhelm the reader and obscure main achievements. Shortening these points will lead to better retention of critical information., scale=100}, qualityAddOn={feedback=The resume avoids most clichés but needs consistent formatting, particularly regarding dates. It effectively avoids personal pronouns but requires more active voice for stronger assertions., score=60, buzzwordsCliches=There are minimal clichés; however, some phrases like 'unique perspective' can be replaced with more specific examples. Detailed accomplishments provide more insight than general buzzwords., datesFormatting=Date formats are inconsistent, which can confuse the reader and systems alike. Ensure all dates follow a uniform format to maintain a professional presentation., activeVoice=Active voice is underused, which can make descriptions feel passive or indirect. Enhancing descriptions with active voice will create a more dynamic and compelling account of experiences., scale=100, personalPronounsUsage=The resume correctly avoids using personal pronouns, maintaining an objective tone. 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Context Details
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