Call Details

Bolna ID: acc168d7-b43b-41bf-b4c9-62ebf9b7c868

Phone: +917319343654

From: N/A

Status: completed

Processing: COMPLETED

Duration: 35.90s

Cost: ₹5.69

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-17 14:35:03

Last Retry At:
2025-10-17 14:35:03

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-17 14:32:39
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-17 14:32:42
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 14:32:44
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 14:32:49
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 14:33:38
COMPLETED MAIN
CALLBACK_UPDATE
₹4.69
Duration: 35.90s
2025-10-17 14:33:40
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68f2066c02f50f05e78d0828, scheduled_for=2025-10-18T14:33:40.914843495}
2025-10-17 14:33:44
COMPLETED MAIN
CALLBACK_UPDATE
₹5.69
Duration: 35.90s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No, disposition_3=Not Interested}}}
2025-10-17 14:35:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-17 14:35:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=5.69, batch_id=null, cost_breakdown={synthesizer=3.67, transcriber=0.549, synthesizer_breakdown={welcome_message=0, conversation=3.67}, llm=0.471, transfer_cost=0.0, platform=1.0, transcriber_breakdown={analytics=0, conversation=0.549}, network=0.925, llm_breakdown={analytics=0, summarization=0.006, extraction=0, conversation=0.316, hangup=0.149}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=37.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/21b5df80-8de9-44ce-b591-8959532a102d.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  hello
assistant:  Hey! I’m here to help. Are you looking to upgrade your resume for better job calls?
user:  no no no no
assistant:  Got it! Just curious, are you currently job hunting or just updating your resume?
user:  no
assistant:  No worries! When would be a better time to call you back today
, updated_at=2025-10-17T09:03:44.233673, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:03:44, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to talk, but the user repeatedly responded with "hello" and indicated they were not interested in discussing resume upgrades or job hunting. Anita then asked when would be a better time to call back, acknowledging the user's disinterest., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "No", "disposition_3": "Not Interested"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No, disposition_3=Not Interested}}}, smart_status=dropped, conversation_duration=35.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=35.79994, provider_connected=false}, transcriber_duration=35.79994, transcriber_model=nova-3, synthesizer_characters=367, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=367, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=72, input=135}, azure_gpt-4_1-mini={output=88, input=7542}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=72, input=135, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=88, input=7542, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=9939, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=completed}

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=4.69, batch_id=null, cost_breakdown={synthesizer=3.67, transcriber=0.549, synthesizer_breakdown={welcome_message=0, conversation=3.67}, llm=0.471, platform=0, transcriber_breakdown={analytics=0, conversation=0.549}, network=0, llm_breakdown={analytics=0, summarization=0.006, extraction=0, conversation=0.316, hangup=0.149}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=0.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  hello
assistant:  Hey! I’m here to help. Are you looking to upgrade your resume for better job calls?
user:  no no no no
assistant:  Got it! Just curious, are you currently job hunting or just updating your resume?
user:  no
assistant:  No worries! When would be a better time to call you back today
, updated_at=2025-10-17T09:03:35.005102, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:03:35, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to talk, but the user repeatedly responded with "hello" and indicated they were not interested in discussing resume upgrades or job hunting. Anita then asked when would be a better time to call back, acknowledging the user's disinterest., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=35.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=35.79994, provider_connected=false}, transcriber_duration=35.79994, transcriber_model=nova-3, synthesizer_characters=367, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=367, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=72, input=135}, azure_gpt-4_1-mini={output=88, input=7542}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=72, input=135, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=88, input=7542, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=9939, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=call-disconnected}

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=0.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T09:02:49.328886, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:02:49, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=in-progress}

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=0.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T09:02:43.496068, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:02:43, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=ringing}

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=0.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T09:02:42.189315, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:02:42, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=initiated}
Context Details
{recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}