Call Details

Bolna ID: 71b8b152-ce5d-49b7-b0c5-9506a421b3ff

Phone: +917319343654

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-17 14:21:04

Ended:
Not set

Last Processed:
2025-10-17 14:34:39

Last Retry At:
2025-10-17 14:34:39

Next Retry Scheduled:
2025-10-17 14:32:05

Next Call Scheduled:
2025-10-17 14:32:05

Call Timeline 18
2025-10-17 14:21:06
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-17 14:21:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 14:21:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 14:21:33
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 14:21:33
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-17 14:21:33
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-17 14:26:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=090ceb69-097b-4750-ba42-7c5a72fec5b1}
2025-10-17 14:27:05
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=090ceb69-097b-4750-ba42-7c5a72fec5b1, attempt_no=1, status=BUSY}
2025-10-17 14:27:05
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-17 14:27:05
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=090ceb69-097b-4750-ba42-7c5a72fec5b1}
2025-10-17 14:32:39
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868}
2025-10-17 14:33:38
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, attempt_no=2, status=COMPLETED}
2025-10-17 14:33:38
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, reason=Retry attempt succeeded, attempt_no=2}
2025-10-17 14:33:38
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868}
2025-10-17 14:33:44
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, attempt_no=2, status=COMPLETED}
2025-10-17 14:33:44
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, reason=Retry attempt succeeded, attempt_no=2}
2025-10-17 14:33:44
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868}
2025-10-17 14:34:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-17 14:34:39}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=5.69, batch_id=null, cost_breakdown={synthesizer=3.67, transcriber=0.549, synthesizer_breakdown={welcome_message=0, conversation=3.67}, llm=0.471, transfer_cost=0.0, platform=1.0, transcriber_breakdown={analytics=0, conversation=0.549}, network=0.925, llm_breakdown={analytics=0, summarization=0.006, extraction=0, conversation=0.316, hangup=0.149}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=37.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/21b5df80-8de9-44ce-b591-8959532a102d.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  hello
assistant:  Hey! I’m here to help. Are you looking to upgrade your resume for better job calls?
user:  no no no no
assistant:  Got it! Just curious, are you currently job hunting or just updating your resume?
user:  no
assistant:  No worries! When would be a better time to call you back today
, updated_at=2025-10-17T09:03:44.233673, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:03:44, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to talk, but the user repeatedly responded with "hello" and indicated they were not interested in discussing resume upgrades or job hunting. Anita then asked when would be a better time to call back, acknowledging the user's disinterest., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "No", "disposition_3": "Not Interested"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No, disposition_3=Not Interested}}}, smart_status=dropped, conversation_duration=35.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=35.79994, provider_connected=false}, transcriber_duration=35.79994, transcriber_model=nova-3, synthesizer_characters=367, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=367, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=72, input=135}, azure_gpt-4_1-mini={output=88, input=7542}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=72, input=135, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=88, input=7542, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=9939, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=completed}

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=4.69, batch_id=null, cost_breakdown={synthesizer=3.67, transcriber=0.549, synthesizer_breakdown={welcome_message=0, conversation=3.67}, llm=0.471, platform=0, transcriber_breakdown={analytics=0, conversation=0.549}, network=0, llm_breakdown={analytics=0, summarization=0.006, extraction=0, conversation=0.316, hangup=0.149}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=0.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  hello
assistant:  Hey! I’m here to help. Are you looking to upgrade your resume for better job calls?
user:  no no no no
assistant:  Got it! Just curious, are you currently job hunting or just updating your resume?
user:  no
assistant:  No worries! When would be a better time to call you back today
, updated_at=2025-10-17T09:03:35.005102, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:03:35, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=The conversation was between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to talk, but the user repeatedly responded with "hello" and indicated they were not interested in discussing resume upgrades or job hunting. Anita then asked when would be a better time to call back, acknowledging the user's disinterest., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=35.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=35.79994, provider_connected=false}, transcriber_duration=35.79994, transcriber_model=nova-3, synthesizer_characters=367, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=367, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=72, input=135}, azure_gpt-4_1-mini={output=88, input=7542}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=72, input=135, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=88, input=7542, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=9939, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=call-disconnected}

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=0.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T09:02:49.328886, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:02:49, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=in-progress}

{created_at_str=2025-10-17 09:02:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T09:02:39.842319, scheduled_at=2025-10-17T09:02:39.842283, custom_extractions=null, telephony_data={duration=0.0, to_number=+917319343654, provider_call_id=dbca4846-ac51-435f-9824-ca819ae96fd9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917319343654, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T09:02:43.496068, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 09:02:43, id=acc168d7-b43b-41bf-b4c9-62ebf9b7c868, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 09:02:39, status=ringing}

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This change will make the accomplishments appear more forceful., scale=100, quantifyingImpact=There is minimal quantification of impact in the resume. Indicating specific results in terms of metrics such as percentages or financial figures would greatly enhance the strength of the document., repetitionAvoidance=There is some repetition in the action verbs used, which could make the resume appear monotonous. Varying the verbs and avoiding redundancy would keep the reader engaged., accomplishmentLanguage=The resume lacks an accomplishment-oriented tone. Incorporating language that emphasizes results and contributions will better convey the candidate's value to potential employers.}, crispness={feedback=The resume is overly lengthy for the professional experience detailed, which can detract from its overall effectiveness. Shortening sections and bullet points would drastically improve readability and focus., resumeLength=With detailed descriptions of several projects, the resume feels too long. Consolidating related tasks and removing redundant information will help in achieving optimal length., score=50, bulletPointsCount=While there are numerous bullet points used, they tend to be long and verbose. Focusing on 1-2 key points for each role would enhance clarity and emphasis., fillerWords=Filler words are scattered throughout the document. Eliminating them in favour of direct language will improve the overall succinctness of the resume., bulletPointLength=Many of the bullet points are sentences that would better be split into concise points. Aim for brevity to ensure that each point is impactful and easy to scan., scale=100}, qualityAddOn={feedback=There are inconsistencies in the use of stylistic elements, which reduce the overall quality. Ensuring consistent formatting and precise language would improve professionalism., score=60, buzzwordsCliches=The resume contains several buzzwords and clichés that could be replaced with specific achievements and skills. This change would present a more genuine representation of capabilities., datesFormatting=Dates are inconsistently formatted, which can lead to confusion. Using a uniform format, such as 'Month Year' throughout, will enhance clarity and consistency., activeVoice=The resume switches between active and passive voice. Ensuring consistent use of the active voice will convey energy and proactivity., scale=100, personalPronounsUsage=The use of personal pronouns is appropriately avoided, maintaining a professional tone. Continuing this practice will benefit the resume's readability and adherence to standard conventions.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T08:51:07.854631, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 08:51:07, id=71b8b152-ce5d-49b7-b0c5-9506a421b3ff, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=18, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 08:51:06, status=initiated}
Context Details
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