Call Details

Bolna ID: 955d4a17-5740-4fa9-b8b5-34fabd10faed

Phone: +919986425946

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 263.00s

Cost: ₹41.95

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
2025-10-17 12:46:08

Ended:
Not set

Last Processed:
2025-10-17 12:50:03

Last Retry At:
2025-10-17 12:50:03

Next Retry Scheduled:
2025-10-17 12:55:57

Next Call Scheduled:
2025-10-17 12:55:57

Call Timeline 12
2025-10-17 12:46:10
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-17 12:46:12
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:46:13
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:46:19
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:48:40
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-17 12:48:40}
2025-10-17 12:50:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-17 12:50:03, message=Successfully fetched and saved additional details}
2025-10-17 12:50:57
COMPLETED MAIN
CALLBACK_UPDATE
₹37.45
Duration: 262.20s
2025-10-17 12:50:57
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=COMPLETED, reason=Main call failed with terminal status}
2025-10-17 12:50:58
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-17 12:51:02
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68f1ee5e02f50f05e78d04b5, scheduled_for=2025-10-17T13:21:02.404612185}
2025-10-17 12:51:02
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_link2, request_type=payment_details, phone_number=+919986425946}
2025-10-17 12:51:04
COMPLETED MAIN
CALLBACK_UPDATE
₹41.95
Duration: 262.20s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested - Payment Link Shared, disposition_3=}}}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi Rahul, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  that's correct
assistant:  Thanks for confirming, Rahul. We have your experience as ten years, is that right?
user:  that's correct are you an ai
assistant:  I’m a Resume Sales AI Agent, but I can connect you to a human right now if you prefer. Meanwhile, what kind of roles are you targeting?
user:  measuringly
assistant:   Sorry, Rahul, I didn’t catch that. Could you please repeat the kind of roles you are targeting?
user:  major incident management incident management change stakeholder management release
assistant:   Got it, Rahul. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yes
assistant:   Perfect! As you know, ATS filters resumes before HR sees them. Your resume scored sixty one out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with this resume?
user:  yes
assistant:   That’s good to hear! Are these calls relevant to the roles you want?
user:  no
assistant:   Hmm, are you customizing your resume for every job to match keywords, or using the same one for all?
user:  yeah using the same for all of them
assistant:   That’s likely why calls aren’t relevant. Your resume needs the right keywords for each job. Does that make sense?
user:  yep
assistant:    Your CV should act like a magnet, Rahul. Highlight skills and achievements for each role to attract the right opportunities. Without industry keywords, recruiters won’t see you. Shall I explain more?
user:  yes
assistant:    There are two job markets: open and closed. Were you aware of this?
user:  no
assistant:    The closed market has senior roles not open to all. Ninety percent of hiring at your level is through consultants using ATS or keyword matching. Makes sense?
user:  yep
assistant:   Would you like to know how Outspark helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber?
user:  yep
assistant:    Great! We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Each CV is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. With me so far?
user:  yep yep
assistant:    Awesome! We also include two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  yep
assistant:    Our LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to engage. What do you think this package should cost, Rahul?
user:  hundred
assistant:    I get that, Rahul, but this whole package is actually worth over ten thousand rupees. For a limited time, we’re offering it at just two thousand plus GST. Interested to know more?
user:  जी फिर रोज़ transfer दे दो ना मेरा बहुत मेरा हाथ भरा हुआ है
assistant:   Rahul, I get it, busy hai. But investing in your resume now can save you time later with better job calls. Shall I send you the discounted payment link to grab this offer?
user:  yes please
assistant:   Great! I’ll generate the limited-time discounted payment link and share it on your WhatsApp right away. Keep an eye out!
user:  sure yeah yeah sure
assistant:   Perfect, Rahul! If you have any questions
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Anita informed Rahul about Outspark's services, which include customized CVs, cover letters, interview prep kits, and LinkedIn profile reviews. She mentioned the value of these services and offered them at a discounted price of 2000 plus GST. Rahul expressed interest and requested a payment link, which Anita agreed to send via WhatsApp. The conversation ended with Anita confirming she would share the link shortly., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Interested - Payment Link Shared", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested - Payment Link Shared, disposition_3=}}}, smart_status=dropped, conversation_duration=262.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=261.99994, provider_connected=false}, transcriber_duration=261.99994, transcriber_model=nova-3, synthesizer_characters=2947, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2947, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=171, input=828}, azure_gpt-4_1-mini={output=642, input=69058}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=171, input=828, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=642, input=69058, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=147, input=71315, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:16:09, status=completed}

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Eliminating repetitive language increases the resume's professionalism and allows each section to stand on its own merits., accomplishmentLanguage=While the resume includes accomplishments, it often lists duties rather than achievements. Framing job descriptions with a focus on achievements communicates results and contributions more effectively.}, crispness={feedback=The resume's length is substantial given the listed experience, but it could benefit from more concise bullet points. Cutting down on filler words and unnecessary detail will enhance the document’s readability and impact., resumeLength=The current length seems excessive for the experience level presented, risking loss of focus on the most impactful details. Streamlining content to emphasize the most vital information is recommended., score=55, bulletPointsCount=The count of bullet points is appropriate, yet some paragraphs are dense and may bury key achievements. 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Replace these with precise phrases detailing specific impactful instances or results., datesFormatting=Date formats lack consistency which could lead to confusion. Aligning all dates to a single format like MM/YYYY would improve clarity and uniformity across the document., activeVoice=While some sections use active voice, parts still rely on passive constructions which dilute impact. Consistent use of active voice across all entries will reinforce a proactive and dynamic image., scale=100, personalPronounsUsage=There is extensive use of first-person pronouns, which can be avoided for a more formal tone. Rewriting sentences to be more direct without pronouns is suggested for maintaining professionalism.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Rahul?
user:  hello
assistant:  Hi Rahul, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  that's correct
assistant:  Thanks for confirming, Rahul. We have your experience as ten years, is that right?
user:  that's correct are you an ai
assistant:  I’m a Resume Sales AI Agent, but I can connect you to a human right now if you prefer. Meanwhile, what kind of roles are you targeting?
user:  measuringly
assistant:   Sorry, Rahul, I didn’t catch that. Could you please repeat the kind of roles you are targeting?
user:  major incident management incident management change stakeholder management release
assistant:   Got it, Rahul. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yes
assistant:   Perfect! As you know, ATS filters resumes before HR sees them. Your resume scored sixty one out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with this resume?
user:  yes
assistant:   That’s good to hear! Are these calls relevant to the roles you want?
user:  no
assistant:   Hmm, are you customizing your resume for every job to match keywords, or using the same one for all?
user:  yeah using the same for all of them
assistant:   That’s likely why calls aren’t relevant. Your resume needs the right keywords for each job. Does that make sense?
user:  yep
assistant:    Your CV should act like a magnet, Rahul. Highlight skills and achievements for each role to attract the right opportunities. Without industry keywords, recruiters won’t see you. Shall I explain more?
user:  yes
assistant:    There are two job markets: open and closed. Were you aware of this?
user:  no
assistant:    The closed market has senior roles not open to all. Ninety percent of hiring at your level is through consultants using ATS or keyword matching. Makes sense?
user:  yep
assistant:   Would you like to know how Outspark helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber?
user:  yep
assistant:    Great! We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Each CV is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. With me so far?
user:  yep yep
assistant:    Awesome! We also include two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  yep
assistant:    Our LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to engage. What do you think this package should cost, Rahul?
user:  hundred
assistant:    I get that, Rahul, but this whole package is actually worth over ten thousand rupees. For a limited time, we’re offering it at just two thousand plus GST. Interested to know more?
user:  जी फिर रोज़ transfer दे दो ना मेरा बहुत मेरा हाथ भरा हुआ है
assistant:   Rahul, I get it, busy hai. But investing in your resume now can save you time later with better job calls. Shall I send you the discounted payment link to grab this offer?
user:  yes please
assistant:   Great! I’ll generate the limited-time discounted payment link and share it on your WhatsApp right away. Keep an eye out!
user:  sure yeah yeah sure
assistant:   Perfect, Rahul! If you have any questions
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Anita informed Rahul about Outspark's services, which include customized CVs, cover letters, interview prep kits, and LinkedIn profile reviews. She mentioned the value of these services and offered them at a discounted price of 2000 plus GST. Rahul expressed interest and requested a payment link, which Anita agreed to send via WhatsApp. The conversation ended with Anita confirming she would share the link shortly., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=262.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=261.99994, provider_connected=false}, transcriber_duration=261.99994, transcriber_model=nova-3, synthesizer_characters=2947, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2947, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=171, input=828}, azure_gpt-4_1-mini={output=642, input=69058}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=171, input=828, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=642, input=69058, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=147, input=71315, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:16:09, status=call-disconnected}

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Context Details
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