Call Details

Bolna ID: f3ee7942-bdb5-4e84-b592-c76916929dfc

Phone: +918858525802

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-17 12:44:10

Ended:
Not set

Last Processed:
2025-10-17 12:52:40

Last Retry At:
2025-10-17 12:52:40

Next Retry Scheduled:
2025-10-17 12:50:04

Next Call Scheduled:
2025-10-17 12:50:04

Call Timeline 14
2025-10-17 12:44:11
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-17 12:44:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:44:16
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:45:04
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:45:04
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-17 12:45:04
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-17 12:50:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71}
2025-10-17 12:51:18
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, attempt_no=1, status=COMPLETED}
2025-10-17 12:51:18
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, reason=Retry attempt succeeded, attempt_no=1}
2025-10-17 12:51:18
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71}
2025-10-17 12:51:25
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, attempt_no=1, status=COMPLETED}
2025-10-17 12:51:25
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, reason=Retry attempt succeeded, attempt_no=1}
2025-10-17 12:51:25
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71}
2025-10-17 12:52:40
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-17 12:52:40}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  no sorry
assistant:  No worries! When can I call you
, updated_at=2025-10-17T07:21:25.161358, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:21:25, id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, campaign_id=null, summary=The conversation was a brief interaction between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to chat, but the user indicated that it was not. Anita then asked when would be a better time to call., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Outcome", "disposition_2": "No Conversation", "disposition_3": "Not a Good Time"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Outcome, disposition_2=No Conversation, disposition_3=Not a Good Time}}}, smart_status=rescheduled, conversation_duration=14.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=14.399938, provider_connected=false}, transcriber_duration=14.399938, transcriber_model=nova-3, synthesizer_characters=114, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=114, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=54, input=49}, azure_gpt-4_1-mini={output=30, input=3678}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=54, input=49, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=30, input=3678, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3902, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:20:39, status=completed}

{created_at_str=2025-10-17 07:20:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.57, batch_id=null, cost_breakdown={synthesizer=1.14, transcriber=0.221, synthesizer_breakdown={welcome_message=0, conversation=1.14}, llm=0.214, platform=0, transcriber_breakdown={analytics=0, conversation=0.221}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0.152, hangup=0.058}}, created_at=2025-10-17T07:20:39.89454, scheduled_at=2025-10-17T07:20:39.894506, custom_extractions=null, telephony_data={duration=0.0, to_number=+918858525802, provider_call_id=1dfebe1b-2954-42b5-b91b-e13b50ea283d, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918858525802, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f3ee7942-bdb5-4e84-b592-c76916929dfc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
user:  no sorry
assistant:  No worries! When can I call you
, updated_at=2025-10-17T07:21:15.553664, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:21:15, id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, campaign_id=null, summary=The conversation was a brief interaction between an agent named Anita from Outspark and a user. Anita initiated the call and asked if it was a good time to chat, but the user indicated that it was not. Anita then asked when would be a better time to call., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=14.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=14.399938, provider_connected=false}, transcriber_duration=14.399938, transcriber_model=nova-3, synthesizer_characters=114, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=114, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=54, input=49}, azure_gpt-4_1-mini={output=30, input=3678}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=54, input=49, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=30, input=3678, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=14, input=3902, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:20:39, status=call-disconnected}

{created_at_str=2025-10-17 07:20:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T07:20:39.89454, scheduled_at=2025-10-17T07:20:39.894506, custom_extractions=null, telephony_data={duration=0.0, to_number=+918858525802, provider_call_id=1dfebe1b-2954-42b5-b91b-e13b50ea283d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918858525802, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f3ee7942-bdb5-4e84-b592-c76916929dfc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T07:20:52.307035, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:20:52, id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:20:39, status=in-progress}

{created_at_str=2025-10-17 07:20:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T07:20:39.89454, scheduled_at=2025-10-17T07:20:39.894506, custom_extractions=null, telephony_data={duration=0.0, to_number=+918858525802, provider_call_id=1dfebe1b-2954-42b5-b91b-e13b50ea283d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918858525802, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f3ee7942-bdb5-4e84-b592-c76916929dfc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T07:20:44.80722, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:20:44, id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:20:39, status=ringing}

{created_at_str=2025-10-17 07:20:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T07:20:39.89454, scheduled_at=2025-10-17T07:20:39.894506, custom_extractions=null, telephony_data={duration=0.0, to_number=+918858525802, provider_call_id=1dfebe1b-2954-42b5-b91b-e13b50ea283d, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918858525802, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f3ee7942-bdb5-4e84-b592-c76916929dfc, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T07:20:41.95007, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:20:41, id=59c301cc-3a03-49cf-9f4e-8a5281ff8a71, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:20:39, status=initiated}

{created_at_str=2025-10-17 07:14:11, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T07:14:11.696918, scheduled_at=2025-10-17T07:14:11.696883, custom_extractions=null, telephony_data={duration=0.0, to_number=+918858525802, provider_call_id=778ac844-2e39-4532-97bf-bb5b69047562, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+918858525802, recipient_data={recipient_phone_number=null, review_completed=2025-10-17 12:33:34, callback_request_id=null, is_callback=null, fullName=AJEET, resume_review_id=68f1e9fb18c34103788e9cf2, reviewDetails={overallScore={score=57.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout lacks a clear structure, with important sections like Experience and Education mixed with less relevant information. Essential sections such as Experience need to be more prominently and clearly structured., score=58, readability=Readability is hampered by inconsistent section headers and a lack of proper formatting that guides the reader through the candidate's history effectively. Enhancing readability with bold headings and clear chronological order would be beneficial., essentialSectionsPresence=The resume does include sections on Experience and Skills; however, these are not organized in a way that highlights the candidate's most recent and relevant experiences. Extraneous sections such as personal interests unrelated to the job can be removed to streamline the content., scale=100}, atsReadabilityScore={feedback=The resume lacks some ATS-friendly features such as clear labels and structured sections that could improve scanability. Optimizing for keyword placement relevant to the sales industry would enhance ATS readability., score=60, scale=100, keyElementsReadableByATS=Key elements such as job titles and company names are readable but not consistently highlighted for clarity. Ensuring all elements are structured for easy ATS parsing will improve overall readability.}, impact={feedback=Impact is moderately presented, with some quantifiable achievements, but there is an overall lack of strong action-driven phrasing. The achievements mentioned are not consistently backed by quantifiable data, which would enhance the impact significantly., score=57, spellCheck=The resume contains several minor spelling and grammatical errors that distract from professional presentation. A thorough proofreading session is recommended to correct these issues., bulletPointsUsage=Bullet points are used but are often too descriptive and not concise enough which reduces their effectiveness. More precise and succinct bullet points emphasizing main achievements would be more impactful., weakActionVerbs=The presence of weak action verbs lessens the impact of the resume's entries. Opting for stronger, more decisive verbs would improve the resume's dynamism and clarity., scale=100, quantifyingImpact=While there are some quantified achievements, the resume lacks consistent use of quantifiable data. Including more specific metrics and numbers throughout would better convey the candidate's impact., repetitionAvoidance=There is noticeable repetition of similar roles and achievements which could be combined or rephrased to avoid redundancy. This repetition makes sections appear less impactful than they could be., accomplishmentLanguage=Language used in the resume does not consistently emphasize accomplishments or impact, tending towards descriptive rather than result-oriented phrasing. Shifting focus to outcomes achieved will enhance perceived value.}, crispness={feedback=Crispness is lacking due to overly long bullet points and unnecessary information that detracts from the overall effectiveness. Streamlining the content to focus on key achievements will enhance clarity and effectiveness., resumeLength=At nearly two pages, the resume is slightly longer than necessary for the candidate’s experience level. Condensing information to fit within one page would present a more focused narrative., score=55, bulletPointsCount=The resume uses a reasonable amount of bullet points, but they vary too much in length and detail. Consistency in bullet point length is key to keeping the reader's focus., fillerWords=Frequent use of filler words reduces the directness of information conveyed. Removing unnecessary words will make the text more concise and impactful., bulletPointLength=Bullet points are often lengthy and detailed, which dilutes their impact. 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Context Details
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