Call Details

Bolna ID: e32852c1-646d-4ce4-96e0-39b7ed2419f0

Phone: +919986460344

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-17 12:37:06

Ended:
Not set

Last Processed:
2025-10-17 12:50:40

Last Retry At:
2025-10-17 12:50:40

Next Retry Scheduled:
2025-10-17 12:48:36

Next Call Scheduled:
2025-10-17 12:48:36

Call Timeline 18
2025-10-17 12:37:07
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-17 12:37:10
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:37:14
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:37:39
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-17 12:37:39
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-17 12:37:39
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-17 12:43:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=0060c5cd-a53a-4da3-888a-9688033b87e6}
2025-10-17 12:43:36
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=0060c5cd-a53a-4da3-888a-9688033b87e6, attempt_no=1, status=BUSY}
2025-10-17 12:43:36
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-17 12:43:36
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=0060c5cd-a53a-4da3-888a-9688033b87e6}
2025-10-17 12:48:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=a6293fff-001b-42c0-ab84-7227f212cf02}
2025-10-17 12:49:18
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=a6293fff-001b-42c0-ab84-7227f212cf02, attempt_no=2, status=COMPLETED}
2025-10-17 12:49:18
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=a6293fff-001b-42c0-ab84-7227f212cf02, reason=Retry attempt succeeded, attempt_no=2}
2025-10-17 12:49:18
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=a6293fff-001b-42c0-ab84-7227f212cf02}
2025-10-17 12:49:26
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=a6293fff-001b-42c0-ab84-7227f212cf02, attempt_no=2, status=COMPLETED}
2025-10-17 12:49:26
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=a6293fff-001b-42c0-ab84-7227f212cf02, reason=Retry attempt succeeded, attempt_no=2}
2025-10-17 12:49:26
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=a6293fff-001b-42c0-ab84-7227f212cf02}
2025-10-17 12:50:40
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-17 12:50:40}
Call History (Raw Callbacks) 11

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, updated_at=2025-10-17T07:19:25.697008, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:19:25, id=a6293fff-001b-42c0-ab84-7227f212cf02, campaign_id=null, summary=The conversation begins with the agent greeting the user, asking if they are on the line., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Conversation", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Conversation, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=8.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=7.9999375, provider_connected=false}, transcriber_duration=7.9999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=18, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=18, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:18:39, status=completed}

{created_at_str=2025-10-17 07:18:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.12, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.123, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.001, platform=0, transcriber_breakdown={analytics=0, conversation=0.123}, network=0, llm_breakdown={analytics=0, summarization=0.001, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T07:18:39.927013, scheduled_at=2025-10-17T07:18:39.926984, custom_extractions=null, telephony_data={duration=0.0, to_number=+919986460344, provider_call_id=77f36fbd-98ec-4186-8ffc-701048ce94b9, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919986460344, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e32852c1-646d-4ce4-96e0-39b7ed2419f0, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-17T07:19:15.85367, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:19:15, id=a6293fff-001b-42c0-ab84-7227f212cf02, campaign_id=null, summary=The conversation begins with the agent greeting the user, asking if they are on the line., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=8.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=7.9999375, provider_connected=false}, transcriber_duration=7.9999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=18, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=18, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:18:39, status=call-disconnected}

{created_at_str=2025-10-17 07:18:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T07:18:39.927013, scheduled_at=2025-10-17T07:18:39.926984, custom_extractions=null, telephony_data={duration=0.0, to_number=+919986460344, provider_call_id=77f36fbd-98ec-4186-8ffc-701048ce94b9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919986460344, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e32852c1-646d-4ce4-96e0-39b7ed2419f0, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T07:18:59.329727, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:18:59, id=a6293fff-001b-42c0-ab84-7227f212cf02, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:18:39, status=in-progress}

{created_at_str=2025-10-17 07:18:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T07:18:39.927013, scheduled_at=2025-10-17T07:18:39.926984, custom_extractions=null, telephony_data={duration=0.0, to_number=+919986460344, provider_call_id=77f36fbd-98ec-4186-8ffc-701048ce94b9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919986460344, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e32852c1-646d-4ce4-96e0-39b7ed2419f0, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T07:18:45.849385, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:18:45, id=a6293fff-001b-42c0-ab84-7227f212cf02, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:18:39, status=ringing}

{created_at_str=2025-10-17 07:18:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-17T07:18:39.927013, scheduled_at=2025-10-17T07:18:39.926984, custom_extractions=null, telephony_data={duration=0.0, to_number=+919986460344, provider_call_id=77f36fbd-98ec-4186-8ffc-701048ce94b9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919986460344, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e32852c1-646d-4ce4-96e0-39b7ed2419f0, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-17T07:18:43.3671, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-17 07:18:43, id=a6293fff-001b-42c0-ab84-7227f212cf02, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-17 07:18:39, status=initiated}

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Context Details
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