Call Details

Bolna ID: 1fee128d-23db-4c41-b04c-fee275788289

Phone: +919948259966

From: N/A

Status: completed

Processing: COMPLETED

Duration: 64.50s

Cost: ₹10.50

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-16 17:40:40

Last Retry At:
2025-10-16 17:40:40

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-16 17:38:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-16 17:38:06
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 17:38:08
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 17:38:14
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 17:39:32
COMPLETED MAIN
CALLBACK_UPDATE
₹9.00
Duration: 64.50s
2025-10-16 17:39:37
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=busy, callback_id=68f0e08102f50f05e78cf447, scheduled_for=2025-10-17T17:39:37.483197845}
2025-10-16 17:39:43
COMPLETED MAIN
CALLBACK_UPDATE
₹10.50
Duration: 64.50s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-up, disposition_2=Call Back Scheduled, disposition_3=Customer requested call back later}}}
2025-10-16 17:40:40
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-16 17:40:40}
Call History (Raw Callbacks) 5

{created_at_str=2025-10-16 12:08:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=10.5, batch_id=null, cost_breakdown={synthesizer=7.23, transcriber=0.987, synthesizer_breakdown={welcome_message=0, conversation=7.23}, llm=0.7859999999999999, transfer_cost=0.0, platform=1.5, transcriber_breakdown={analytics=0, conversation=0.987}, network=1.85, llm_breakdown={analytics=0, summarization=0.008, extraction=0, conversation=0.563, hangup=0.215}}, created_at=2025-10-16T12:08:03.514964, scheduled_at=2025-10-16T12:08:03.514938, custom_extractions=null, telephony_data={duration=65.0, to_number=+919948259966, provider_call_id=bcc64bdc-c3ea-42ba-84c1-57f4d56ba7db, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/174f5c19-f395-454b-a3b2-e96e7af11ff2.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919948259966, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d3bdebbb-c5d2-4365-8135-cd30c9fdc6cb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  what is this
assistant:  Hey! This is Anita from Outspark Resume Services. I’m here to help you get more interview calls with a job-customized, ATS-friendly resume. Did you check your resume score with us today?
user:  yes
assistant:  Great! Are you looking for a job change right now or just updating your resume?
user:  actually i'm not interested to the plan which you are telling
assistant:   I get it, but can I ask—
user:  that's only from
assistant:   Sorry, I didn’t catch
user:  mister mister mister mister
assistant:   Hey, I’m Anita from Outspark Resume Services. Can you please tell me again?
user:  ok actually i am little busy can you call me later
assistant:  Sure! What time can I call you back today or tomorrow?
user:  tomorrow and afternoon
assistant:   Perfect, I’ll call you tomorrow afternoon. Looking
, updated_at=2025-10-16T12:09:42.967464, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 12:09:42, id=1fee128d-23db-4c41-b04c-fee275788289, campaign_id=null, summary=In the conversation, the user is contacted by Anita from Outspark Resume Services, who offers assistance in creating a job-customized, ATS-friendly resume. The user indicates they are not interested in the service being offered. After some back and forth, the user mentions they are busy and requests a call back. Anita agrees and asks for a suitable time, to which the user responds that they are available tomorrow afternoon. Anita confirms the callback for the next day., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Follow-up", "disposition_2": "Call Back Scheduled", "disposition_3": "Customer requested call back later"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-up, disposition_2=Call Back Scheduled, disposition_3=Customer requested call back later}}}, smart_status=rescheduled, conversation_duration=64.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=64.39994, provider_connected=false}, transcriber_duration=64.39994, transcriber_model=nova-3, synthesizer_characters=723, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=723, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=91, input=207}, azure_gpt-4_1-mini={output=157, input=13473}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=91, input=207, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=157, input=13473, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=49, input=14288, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 12:08:03, status=completed}

{created_at_str=2025-10-16 12:08:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=9.0, batch_id=null, cost_breakdown={synthesizer=7.23, transcriber=0.987, synthesizer_breakdown={welcome_message=0, conversation=7.23}, llm=0.7859999999999999, platform=0, transcriber_breakdown={analytics=0, conversation=0.987}, network=0, llm_breakdown={analytics=0, summarization=0.008, extraction=0, conversation=0.563, hangup=0.215}}, created_at=2025-10-16T12:08:03.514964, scheduled_at=2025-10-16T12:08:03.514938, custom_extractions=null, telephony_data={duration=0.0, to_number=+919948259966, provider_call_id=bcc64bdc-c3ea-42ba-84c1-57f4d56ba7db, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919948259966, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d3bdebbb-c5d2-4365-8135-cd30c9fdc6cb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  what is this
assistant:  Hey! This is Anita from Outspark Resume Services. I’m here to help you get more interview calls with a job-customized, ATS-friendly resume. Did you check your resume score with us today?
user:  yes
assistant:  Great! Are you looking for a job change right now or just updating your resume?
user:  actually i'm not interested to the plan which you are telling
assistant:   I get it, but can I ask—
user:  that's only from
assistant:   Sorry, I didn’t catch
user:  mister mister mister mister
assistant:   Hey, I’m Anita from Outspark Resume Services. Can you please tell me again?
user:  ok actually i am little busy can you call me later
assistant:  Sure! What time can I call you back today or tomorrow?
user:  tomorrow and afternoon
assistant:   Perfect, I’ll call you tomorrow afternoon. Looking
, updated_at=2025-10-16T12:09:29.383829, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 12:09:29, id=1fee128d-23db-4c41-b04c-fee275788289, campaign_id=null, summary=In the conversation, the user is contacted by Anita from Outspark Resume Services, who offers assistance in creating a job-customized, ATS-friendly resume. The user indicates they are not interested in the service being offered. After some back and forth, the user mentions they are busy and requests a call back. Anita agrees and asks for a suitable time, to which the user responds that they are available tomorrow afternoon. Anita confirms the callback for the next day., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=64.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=64.39994, provider_connected=false}, transcriber_duration=64.39994, transcriber_model=nova-3, synthesizer_characters=723, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=723, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=91, input=207}, azure_gpt-4_1-mini={output=157, input=13473}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=91, input=207, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=157, input=13473, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=49, input=14288, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 12:08:03, status=call-disconnected}

{created_at_str=2025-10-16 12:08:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T12:08:03.514964, scheduled_at=2025-10-16T12:08:03.514938, custom_extractions=null, telephony_data={duration=0.0, to_number=+919948259966, provider_call_id=bcc64bdc-c3ea-42ba-84c1-57f4d56ba7db, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919948259966, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d3bdebbb-c5d2-4365-8135-cd30c9fdc6cb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T12:08:14.027002, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 12:08:14, id=1fee128d-23db-4c41-b04c-fee275788289, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 12:08:03, status=in-progress}

{created_at_str=2025-10-16 12:08:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T12:08:03.514964, scheduled_at=2025-10-16T12:08:03.514938, custom_extractions=null, telephony_data={duration=0.0, to_number=+919948259966, provider_call_id=bcc64bdc-c3ea-42ba-84c1-57f4d56ba7db, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919948259966, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d3bdebbb-c5d2-4365-8135-cd30c9fdc6cb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T12:08:07.428436, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 12:08:07, id=1fee128d-23db-4c41-b04c-fee275788289, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 12:08:03, status=ringing}

{created_at_str=2025-10-16 12:08:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T12:08:03.514964, scheduled_at=2025-10-16T12:08:03.514938, custom_extractions=null, telephony_data={duration=0.0, to_number=+919948259966, provider_call_id=bcc64bdc-c3ea-42ba-84c1-57f4d56ba7db, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919948259966, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=d3bdebbb-c5d2-4365-8135-cd30c9fdc6cb, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T12:08:05.961318, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 12:08:05, id=1fee128d-23db-4c41-b04c-fee275788289, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 12:08:03, status=initiated}
Context Details
{recipient_phone_number=+919948259966, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=d3bdebbb-c5d2-4365-8135-cd30c9fdc6cb, attemptType=RETRY}, resume_review_id=null}