Call Details

Bolna ID: 5ff353e9-1280-436e-80f1-86ce39138ef9

Phone: +917011848374

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-16 14:07:02

Ended:
Not set

Last Processed:
2025-10-16 14:14:39

Last Retry At:
2025-10-16 14:14:39

Next Retry Scheduled:
2025-10-16 14:12:27

Next Call Scheduled:
2025-10-16 14:12:27

Call Timeline 14
2025-10-16 14:07:03
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-16 14:07:04
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 14:07:06
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 14:07:27
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 14:07:27
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-16 14:07:27
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-16 14:12:39
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=52f461eb-886f-4a29-aba2-b25cba921c2e}
2025-10-16 14:13:20
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=52f461eb-886f-4a29-aba2-b25cba921c2e, attempt_no=1, status=COMPLETED}
2025-10-16 14:13:20
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=52f461eb-886f-4a29-aba2-b25cba921c2e, reason=Retry attempt succeeded, attempt_no=1}
2025-10-16 14:13:20
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=52f461eb-886f-4a29-aba2-b25cba921c2e}
2025-10-16 14:13:27
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=52f461eb-886f-4a29-aba2-b25cba921c2e, attempt_no=1, status=COMPLETED}
2025-10-16 14:13:27
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=52f461eb-886f-4a29-aba2-b25cba921c2e, reason=Retry attempt succeeded, attempt_no=1}
2025-10-16 14:13:27
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=52f461eb-886f-4a29-aba2-b25cba921c2e}
2025-10-16 14:14:40
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-16 14:14:40}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
, updated_at=2025-10-16T08:43:26.79832, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 08:43:26, id=52f461eb-886f-4a29-aba2-b25cba921c2e, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to connect. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Connected", "disposition_2": "Call Answered", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Call Answered, disposition_3=}}}, smart_status=dropped, conversation_duration=21.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=21.199938, provider_connected=false}, transcriber_duration=21.199938, transcriber_model=nova-3, synthesizer_characters=105, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=105, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=35}, azure_gpt-4_1-mini={output=21, input=1818}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1818, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1938, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 08:42:39, status=completed}

{created_at_str=2025-10-16 08:42:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.48, batch_id=null, cost_breakdown={synthesizer=1.05, transcriber=0.325, synthesizer_breakdown={welcome_message=0, conversation=1.05}, llm=0.108, platform=0, transcriber_breakdown={analytics=0, conversation=0.325}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.076, hangup=0.029}}, created_at=2025-10-16T08:42:39.848056, scheduled_at=2025-10-16T08:42:39.84803, custom_extractions=null, telephony_data={duration=0.0, to_number=+917011848374, provider_call_id=56084938-c55d-479b-ae48-410c32eeda41, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917011848374, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5ff353e9-1280-436e-80f1-86ce39138ef9, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
, updated_at=2025-10-16T08:43:17.54997, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 08:43:17, id=52f461eb-886f-4a29-aba2-b25cba921c2e, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to connect. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=21.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=21.199938, provider_connected=false}, transcriber_duration=21.199938, transcriber_model=nova-3, synthesizer_characters=105, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=105, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=35}, azure_gpt-4_1-mini={output=21, input=1818}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1818, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1938, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 08:42:39, status=call-disconnected}

{created_at_str=2025-10-16 08:42:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T08:42:39.848056, scheduled_at=2025-10-16T08:42:39.84803, custom_extractions=null, telephony_data={duration=0.0, to_number=+917011848374, provider_call_id=56084938-c55d-479b-ae48-410c32eeda41, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917011848374, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5ff353e9-1280-436e-80f1-86ce39138ef9, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T08:42:47.88996, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 08:42:47, id=52f461eb-886f-4a29-aba2-b25cba921c2e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 08:42:39, status=in-progress}

{created_at_str=2025-10-16 08:42:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T08:42:39.848056, scheduled_at=2025-10-16T08:42:39.84803, custom_extractions=null, telephony_data={duration=0.0, to_number=+917011848374, provider_call_id=56084938-c55d-479b-ae48-410c32eeda41, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917011848374, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5ff353e9-1280-436e-80f1-86ce39138ef9, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T08:42:43.598948, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 08:42:43, id=52f461eb-886f-4a29-aba2-b25cba921c2e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 08:42:39, status=ringing}

{created_at_str=2025-10-16 08:42:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T08:42:39.848056, scheduled_at=2025-10-16T08:42:39.84803, custom_extractions=null, telephony_data={duration=0.0, to_number=+917011848374, provider_call_id=56084938-c55d-479b-ae48-410c32eeda41, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917011848374, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=5ff353e9-1280-436e-80f1-86ce39138ef9, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T08:42:42.187214, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 08:42:42, id=52f461eb-886f-4a29-aba2-b25cba921c2e, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 08:42:39, status=initiated}

{created_at_str=2025-10-16 08:37:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T08:37:03.641738, scheduled_at=2025-10-16T08:37:03.641712, custom_extractions=null, telephony_data={duration=0.0, to_number=+917011848374, provider_call_id=5f17db0e-04fd-42da-a18e-e6642dfdd160, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917011848374, recipient_data={recipient_phone_number=null, review_completed=2025-10-16 13:56:05, callback_request_id=null, is_callback=null, fullName=AKSHAY, resume_review_id=68f0abc418c34103788e6f38, reviewDetails={overallScore={score=62.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has a clear structure with essential sections like Experience and Education, which are present and readable. The chronology is correct, with the most recent experiences and education levels listed first., score=65, readability=The resume is easy to read. Section headers are clearly defined, and the use of white space is effective. The consistent formatting and clear font choice aid in overall readability., essentialSectionsPresence=All required sections are present. Consider adding a brief summary or profile section to highlight key skills and career goals at the beginning. The sections are well-defined and easy to navigate., scale=100}, atsReadabilityScore={feedback=The resume is designed well for ATS. Include industry-specific keywords and align the content with the role to enhance the score. The structure will improve the parsing., score=64, scale=100, keyElementsReadableByATS=The resume includes essential information such as full name, contact details, work experience, and education, making it ATS-friendly. The structure is clear, making it easier for the software to read.}, impact={feedback=The Work Experience section uses bullet points effectively to list responsibilities and achievements. There is a need to significantly increase the quantifiable data to measure impact on achievements., score=62, spellCheck=There do not seem to be any spelling errors., bulletPointsUsage=Bullet points are used consistently throughout the Work Experience section, making it easy to scan and quickly understand responsibilities and results., weakActionVerbs=Some bullet points could benefit from stronger action verbs. For instance, replace 'Managed' with 'Led' or 'Directed' to give a more compelling impact., scale=100, quantifyingImpact=Quantifiable achievements are present but could be more frequent. Adding numbers, percentages, and specific results would further enhance the resume., repetitionAvoidance=There isn't any significant repetition of action verbs. However, ensure that a variety of strong action verbs are used when possible., accomplishmentLanguage=The language used is generally accomplishment-oriented. Focus on starting bullet points with strong action verbs to highlight accomplishments even more.}, crispness={feedback=The resume is concise and appropriately formatted. Remove filler words to improve its value. There are also no lengthy paragraphs to make the resume look more concise., resumeLength=The length of the resume is appropriate for the experience level. However, condensing some bullet points would further enhance the impact., score=61, bulletPointsCount=The number of bullet points appears to be appropriate for each role. Try to keep them concise to avoid any clutter., fillerWords=There are some instances where filler words can be removed. Ensuring there is no fluff is essential for a crisp resume., bulletPointLength=Some bullet points are slightly long; try to make bullet points as concise as possible. The more concise, they are easier to read and understand., scale=100}, qualityAddOn={feedback=The resume uses industry-standard language. Make sure that all dates are formatted consistently using a standard format like MM/YYYY. Avoid using personal pronouns for a more professional tone., score=60, buzzwordsCliches=Avoid overused terms or clichés. Instead, incorporate specific outcomes and results to reflect the impact., datesFormatting=Ensure consistency in the date formatting across all sections. Choose one format and use it consistently throughout the document (e.g., MM/YYYY or Month YYYY)., activeVoice=The use of active voice should be increased to provide more impact., scale=100, personalPronounsUsage=The use of personal pronouns should be limited. 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Context Details
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