Call Details

Bolna ID: e479440d-2bbc-40a4-baaf-4f0f3524faf1

Phone: +919571936659

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-16 13:02:03

Ended:
Not set

Last Processed:
2025-10-16 13:15:39

Last Retry At:
2025-10-16 13:15:39

Next Retry Scheduled:
2025-10-16 13:13:17

Next Call Scheduled:
2025-10-16 13:13:17

Call Timeline 18
2025-10-16 13:02:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-16 13:02:08
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 13:02:09
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 13:02:31
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 13:02:31
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-16 13:02:31
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-16 13:07:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=7450397c-c46f-41e0-a1fe-e16a76868318}
2025-10-16 13:08:17
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=7450397c-c46f-41e0-a1fe-e16a76868318, attempt_no=1, status=BUSY}
2025-10-16 13:08:17
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-16 13:08:17
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=7450397c-c46f-41e0-a1fe-e16a76868318}
2025-10-16 13:13:41
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=df290594-a787-4f34-8276-b9acf20359a0}
2025-10-16 13:14:23
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=df290594-a787-4f34-8276-b9acf20359a0, attempt_no=2, status=COMPLETED}
2025-10-16 13:14:23
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=df290594-a787-4f34-8276-b9acf20359a0, reason=Retry attempt succeeded, attempt_no=2}
2025-10-16 13:14:23
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=df290594-a787-4f34-8276-b9acf20359a0}
2025-10-16 13:14:32
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=df290594-a787-4f34-8276-b9acf20359a0, attempt_no=2, status=COMPLETED}
2025-10-16 13:14:32
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=df290594-a787-4f34-8276-b9acf20359a0, reason=Retry attempt succeeded, attempt_no=2}
2025-10-16 13:14:32
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=df290594-a787-4f34-8276-b9acf20359a0}
2025-10-16 13:15:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-16 13:15:39}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-16 07:43:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.48, batch_id=null, cost_breakdown={synthesizer=0.81, transcriber=0.135, synthesizer_breakdown={welcome_message=0, conversation=0.81}, llm=0.033, transfer_cost=0.0, platform=0.5, transcriber_breakdown={analytics=0, conversation=0.135}, network=0.925, llm_breakdown={analytics=0, summarization=0.001, extraction=0, conversation=0.003, hangup=0.029}}, created_at=2025-10-16T07:43:41.544649, scheduled_at=2025-10-16T07:43:41.544623, custom_extractions=null, telephony_data={duration=10.0, to_number=+919571936659, provider_call_id=03170e20-651a-4269-a61c-a0a7799495a1, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/ca28d2a2-8698-4be3-85a0-26010f67032a.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919571936659, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e479440d-2bbc-40a4-baaf-4f0f3524faf1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita
, updated_at=2025-10-16T07:44:31.386495, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 07:44:31, id=df290594-a787-4f34-8276-b9acf20359a0, campaign_id=null, summary=The conversation begins with the agent, Anita, greeting the user. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Not Connected", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Not Connected, disposition_2=, disposition_3=}}}, smart_status=dropped, conversation_duration=8.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=8.799937, provider_connected=false}, transcriber_duration=8.799937, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=81, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=23, input=20}, azure_gpt-4_1-mini={output=21, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=23, input=20, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1937, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 07:43:41, status=completed}

{created_at_str=2025-10-16 07:43:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.98, batch_id=null, cost_breakdown={synthesizer=0.81, transcriber=0.135, synthesizer_breakdown={welcome_message=0, conversation=0.81}, llm=0.033, platform=0, transcriber_breakdown={analytics=0, conversation=0.135}, network=0, llm_breakdown={analytics=0, summarization=0.001, extraction=0, conversation=0.003, hangup=0.029}}, created_at=2025-10-16T07:43:41.544649, scheduled_at=2025-10-16T07:43:41.544623, custom_extractions=null, telephony_data={duration=0.0, to_number=+919571936659, provider_call_id=03170e20-651a-4269-a61c-a0a7799495a1, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919571936659, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e479440d-2bbc-40a4-baaf-4f0f3524faf1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita
, updated_at=2025-10-16T07:44:20.024431, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 07:44:20, id=df290594-a787-4f34-8276-b9acf20359a0, campaign_id=null, summary=The conversation begins with the agent, Anita, greeting the user. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=8.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=8.799937, provider_connected=false}, transcriber_duration=8.799937, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=81, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=23, input=20}, azure_gpt-4_1-mini={output=21, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=23, input=20, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1937, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 07:43:41, status=call-disconnected}

{created_at_str=2025-10-16 07:43:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T07:43:41.544649, scheduled_at=2025-10-16T07:43:41.544623, custom_extractions=null, telephony_data={duration=0.0, to_number=+919571936659, provider_call_id=03170e20-651a-4269-a61c-a0a7799495a1, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919571936659, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e479440d-2bbc-40a4-baaf-4f0f3524faf1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T07:44:02.015924, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 07:44:02, id=df290594-a787-4f34-8276-b9acf20359a0, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 07:43:41, status=in-progress}

{created_at_str=2025-10-16 07:43:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T07:43:41.544649, scheduled_at=2025-10-16T07:43:41.544623, custom_extractions=null, telephony_data={duration=0.0, to_number=+919571936659, provider_call_id=03170e20-651a-4269-a61c-a0a7799495a1, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919571936659, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e479440d-2bbc-40a4-baaf-4f0f3524faf1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T07:43:44.766029, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 07:43:44, id=df290594-a787-4f34-8276-b9acf20359a0, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 07:43:41, status=ringing}

{created_at_str=2025-10-16 07:43:41, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T07:43:41.544649, scheduled_at=2025-10-16T07:43:41.544623, custom_extractions=null, telephony_data={duration=0.0, to_number=+919571936659, provider_call_id=03170e20-651a-4269-a61c-a0a7799495a1, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919571936659, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e479440d-2bbc-40a4-baaf-4f0f3524faf1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T07:43:43.455973, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 07:43:43, id=df290594-a787-4f34-8276-b9acf20359a0, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 07:43:41, status=initiated}

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Context Details
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