Dashboard

Back to Calls
Call Details

Bolna ID: 418b5a33-e3b2-4637-8424-e902378cc0a9

Phone: +919703544005

From: N/A

Status: completed

Processing: COMPLETED

Duration: 38.00s

Cost: ₹1.82

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-16 11:17:03

Last Retry At:
2025-10-16 11:17:03

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-10-16 11:14:40
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-16 11:14:43
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 11:14:45
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 11:14:59
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 11:15:50
COMPLETED MAIN
CALLBACK_UPDATE
₹0.82
Duration: 38.00s
2025-10-16 11:15:57
COMPLETED MAIN
CALLBACK_UPDATE
₹1.82
Duration: 38.00s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=, disposition_3=}}}
2025-10-16 11:17:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-16 11:17:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 5 

{created_at_str=2025-10-16 05:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.82, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.58, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.001, transfer_cost=0.0, platform=1.0, transcriber_breakdown={analytics=0, conversation=0.58}, network=0.925, llm_breakdown={analytics=0, summarization=0.001, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T05:44:39.888214, scheduled_at=2025-10-16T05:44:39.888186, custom_extractions=null, telephony_data={duration=39.0, to_number=+919703544005, provider_call_id=d1fa6fae-25a8-4630-b0cd-5d35e4e412bd, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/f0626270-1c3d-4b88-9f58-a269428737dc.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919703544005, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c7021501-25bd-4c4f-b58f-0aa378b03671, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-16T05:45:56.636726, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 05:45:56, id=418b5a33-e3b2-4637-8424-e902378cc0a9, campaign_id=null, summary=The conversation begins with the agent greeting the user and asking if they can be identified., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Disconnected", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=38.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=37.79994, provider_connected=false}, transcriber_duration=37.79994, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=17, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=17, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 05:44:39, status=completed}

{created_at_str=2025-10-16 05:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.82, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.58, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.001, platform=0, transcriber_breakdown={analytics=0, conversation=0.58}, network=0, llm_breakdown={analytics=0, summarization=0.001, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T05:44:39.888214, scheduled_at=2025-10-16T05:44:39.888186, custom_extractions=null, telephony_data={duration=0.0, to_number=+919703544005, provider_call_id=d1fa6fae-25a8-4630-b0cd-5d35e4e412bd, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919703544005, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c7021501-25bd-4c4f-b58f-0aa378b03671, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
, updated_at=2025-10-16T05:45:47.048971, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 05:45:47, id=418b5a33-e3b2-4637-8424-e902378cc0a9, campaign_id=null, summary=The conversation begins with the agent greeting the user and asking if they can be identified., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=38.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=37.79994, provider_connected=false}, transcriber_duration=37.79994, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=17, input=6}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=17, input=6, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 05:44:39, status=call-disconnected}

{created_at_str=2025-10-16 05:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T05:44:39.888214, scheduled_at=2025-10-16T05:44:39.888186, custom_extractions=null, telephony_data={duration=0.0, to_number=+919703544005, provider_call_id=d1fa6fae-25a8-4630-b0cd-5d35e4e412bd, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919703544005, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c7021501-25bd-4c4f-b58f-0aa378b03671, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T05:44:59.153658, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 05:44:59, id=418b5a33-e3b2-4637-8424-e902378cc0a9, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 05:44:39, status=in-progress}

{created_at_str=2025-10-16 05:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T05:44:39.888214, scheduled_at=2025-10-16T05:44:39.888186, custom_extractions=null, telephony_data={duration=0.0, to_number=+919703544005, provider_call_id=d1fa6fae-25a8-4630-b0cd-5d35e4e412bd, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919703544005, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c7021501-25bd-4c4f-b58f-0aa378b03671, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T05:44:44.435776, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 05:44:44, id=418b5a33-e3b2-4637-8424-e902378cc0a9, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 05:44:39, status=ringing}

{created_at_str=2025-10-16 05:44:39, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-16T05:44:39.888214, scheduled_at=2025-10-16T05:44:39.888186, custom_extractions=null, telephony_data={duration=0.0, to_number=+919703544005, provider_call_id=d1fa6fae-25a8-4630-b0cd-5d35e4e412bd, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919703544005, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c7021501-25bd-4c4f-b58f-0aa378b03671, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T05:44:43.37599, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 05:44:43, id=418b5a33-e3b2-4637-8424-e902378cc0a9, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 05:44:39, status=initiated}
Context Details 
{recipient_phone_number=+919703544005, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=c7021501-25bd-4c4f-b58f-0aa378b03671, attemptType=RETRY}, resume_review_id=null}