Call Details

Bolna ID: 39cb87f3-d5f7-4485-a7be-1bdb669f8673

Phone: +919004545652

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-16 11:01:03

Ended:
Not set

Last Processed:
2025-10-16 11:19:39

Last Retry At:
2025-10-16 11:19:39

Next Retry Scheduled:
2025-10-16 11:13:02

Next Call Scheduled:
2025-10-16 11:13:02

Call Timeline 18
2025-10-16 11:01:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-16 11:01:06
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 11:01:07
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 11:01:42
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-16 11:01:42
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=BUSY, reason=Main call failed with terminal status}
2025-10-16 11:01:42
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-16 11:07:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c929efd5-5b89-449a-b4c4-34887a08542e}
2025-10-16 11:08:02
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=c929efd5-5b89-449a-b4c4-34887a08542e, attempt_no=1, status=NO_ANSWER}
2025-10-16 11:08:02
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: NO_ANSWER, attempt_no=2}
2025-10-16 11:08:02
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=c929efd5-5b89-449a-b4c4-34887a08542e}
2025-10-16 11:13:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=3c26c642-45a7-4ead-9f9c-7b2d1cf5e61e}
2025-10-16 11:18:07
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=3c26c642-45a7-4ead-9f9c-7b2d1cf5e61e, attempt_no=2, status=COMPLETED}
2025-10-16 11:18:07
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=3c26c642-45a7-4ead-9f9c-7b2d1cf5e61e, reason=Retry attempt succeeded, attempt_no=2}
2025-10-16 11:18:07
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=3c26c642-45a7-4ead-9f9c-7b2d1cf5e61e}
2025-10-16 11:18:29
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=3c26c642-45a7-4ead-9f9c-7b2d1cf5e61e, attempt_no=2, status=COMPLETED}
2025-10-16 11:18:29
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=3c26c642-45a7-4ead-9f9c-7b2d1cf5e61e, reason=Retry attempt succeeded, attempt_no=2}
2025-10-16 11:18:29
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=3c26c642-45a7-4ead-9f9c-7b2d1cf5e61e}
2025-10-16 11:19:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-16 11:19:39}
Call History (Raw Callbacks) 11

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user:  yes
assistant:  Hi  this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  I see that you just checked your resume score with us today. Are you looking for a job change right now or just looking to update your resume?
user:  i'm looking for job change right now
assistant:  Great! We have your experience as ten years, is that correct?
user:  no
assistant:   Sorry, can you please tell me your exact years of experience?
user:  eight years five months
assistant:   Thanks for sharing! What kind of roles are you targeting?
user:  banking operations
assistant:   Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yes
assistant:   Perfect! Your resume score was out of one hundred. Anything below eighty is poor on ATS. Are you getting enough relevant interview calls with this resume?
user:  no
assistant:   Are you customizing your resume for every job to match keywords or applying with the same one?
user:  applying with the same one
assistant:   Hmm, that’s likely why calls are low. Your resume might be missing keywords ATS needs. Makes sense?
user:  yes
assistant:   Your CV should act like a magnet, highlighting skills and achievements for your target role. Without the right keywords, recruiters won’t see you, even if you’re perfect. Agree?
user:  agree
assistant:    So, your resume might miss ATS keywords, and your job search method may not be the best. Can I explain more?
user:  yes you can
assistant:    There are two job markets: open, with regular postings, and closed, with senior roles not open to all. Were you aware?
user:  no not on my head
assistant:    Most hiring at your level is done by consultants using ATS or keyword matching. That’s why an ATS-friendly CV with relevant keywords is a must. Interested to know how Outspark helped over two lakh pros like CEOs and VPs?
user:  yes
assistant:    Awesome! We provide ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. Sound good so far?
user:  yes
assistant:    Plus, we offer two LinkedIn services: a detailed profile review and a 14-day organic posting calendar to boost your visibility. Interested?
user:  yes interesting
assistant:     Our Post Buddy suggests what to post, when, and how, with hashtags and comments to keep you active and seen as a thought leader. What do you think this package should cost?
user:  one thousand approximately
assistant:    It’s actually valued over ten thousand rupees, but for a limited time, we offer it at just two thousand plus GST. Want to grab this deal and boost your career?
user:  no
assistant:    I get it
user:  thank you so much
assistant:    I understand, but this offer is limited and can really boost your chances. Can I call you back tomorrow to discuss more?
assistant: Call will now disconnect
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Anita offered Outspark's services, which include ten ATS-friendly CVs, tailored cover letters, and interview prep kits, as well as LinkedIn services to enhance the user's visibility. The user expressed interest in the services but ultimately declined the offer, stating they were not ready to purchase. Anita acknowledged the user's decision and suggested a follow-up call the next day to discuss further. The call ended with the user thanking Anita., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "Pricing Objection", "disposition_3": "No Purchase"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=Pricing Objection, disposition_3=No Purchase}}}, smart_status=dropped, conversation_duration=232.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2510, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2510, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=173, input=685}, azure_gpt-4_1-mini={output=535, input=40578}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=173, input=685, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=535, input=40578, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=126, input=40376, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 05:43:39, status=completed}

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user:  yes
assistant:  Hi  this is Anita calling from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  I see that you just checked your resume score with us today. Are you looking for a job change right now or just looking to update your resume?
user:  i'm looking for job change right now
assistant:  Great! We have your experience as ten years, is that correct?
user:  no
assistant:   Sorry, can you please tell me your exact years of experience?
user:  eight years five months
assistant:   Thanks for sharing! What kind of roles are you targeting?
user:  banking operations
assistant:   Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yes
assistant:   Perfect! Your resume score was out of one hundred. Anything below eighty is poor on ATS. Are you getting enough relevant interview calls with this resume?
user:  no
assistant:   Are you customizing your resume for every job to match keywords or applying with the same one?
user:  applying with the same one
assistant:   Hmm, that’s likely why calls are low. Your resume might be missing keywords ATS needs. Makes sense?
user:  yes
assistant:   Your CV should act like a magnet, highlighting skills and achievements for your target role. Without the right keywords, recruiters won’t see you, even if you’re perfect. Agree?
user:  agree
assistant:    So, your resume might miss ATS keywords, and your job search method may not be the best. Can I explain more?
user:  yes you can
assistant:    There are two job markets: open, with regular postings, and closed, with senior roles not open to all. Were you aware?
user:  no not on my head
assistant:    Most hiring at your level is done by consultants using ATS or keyword matching. That’s why an ATS-friendly CV with relevant keywords is a must. Interested to know how Outspark helped over two lakh pros like CEOs and VPs?
user:  yes
assistant:    Awesome! We provide ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. You can customize each CV for different roles and industries. Sound good so far?
user:  yes
assistant:    Plus, we offer two LinkedIn services: a detailed profile review and a 14-day organic posting calendar to boost your visibility. Interested?
user:  yes interesting
assistant:     Our Post Buddy suggests what to post, when, and how, with hashtags and comments to keep you active and seen as a thought leader. What do you think this package should cost?
user:  one thousand approximately
assistant:    It’s actually valued over ten thousand rupees, but for a limited time, we offer it at just two thousand plus GST. Want to grab this deal and boost your career?
user:  no
assistant:    I get it
user:  thank you so much
assistant:    I understand, but this offer is limited and can really boost your chances. Can I call you back tomorrow to discuss more?
assistant: Call will now disconnect
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Shortening these points enhances accessibility and comprehension for quicker decision-making., scale=100}, qualityAddOn={feedback=The resume uses some industry-standard practices but can refine language usage for more impact. Attention to date formatting and avoiding personal pronouns will improve consistency and professionalism., score=62, buzzwordsCliches=There are some generic buzzwords that could be replaced with specific accomplishments or examples to enhance credibility. Avoid phrases like 'Proven ability' without backing statistics or scenarios., datesFormatting=Date formats are mostly consistent, but ensuring uniform presentation throughout can aid clarity. Adopting a standard format, such as 'Month-Year,' would improve the professional appearance., activeVoice=The resume predominantly uses active voice, enhancing directness and engagement. Continuing this practice aids in creating a compelling narrative., scale=100, personalPronounsUsage=Personal pronouns are not used, which is appropriate for resume format. Maintaining this third-person perspective ensures a professional tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T05:31:07.280813, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 05:31:07, id=39cb87f3-d5f7-4485-a7be-1bdb669f8673, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=19, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 05:31:04, status=ringing}

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The layout is well-organized but could benefit from reverse chronological order in the Experience section to enhance readability., score=70, readability=The text is mostly readable, but certain areas, such as the lengthy bullet points, may affect ease of scanning. Ensuring uniform font styles and sizes could further improve readability., essentialSectionsPresence=Essential sections are present, providing a comprehensive view of the candidate's skills and experiences. However, the inclusion of a well-crafted Objective or Summary at the top can improve the overall impact., scale=100}, atsReadabilityScore={feedback=The resume is fairly ATS-friendly, including necessary headers and contact information. However, further keyword integration relevant to the target role would enhance future job applications., score=65, scale=100, keyElementsReadableByATS=Key elements such as name, contact details, and professional titles are clear and straightforward for ATS. Adding specific keywords from the job descriptions could further enhance ATS compatibility.}, impact={feedback=The resume conveys some impact but lacks quantifiable achievements and powerful action verbs. Enhancing the content with more numbers and specific examples would significantly increase its impact., score=58, spellCheck=The resume appears to be free of spelling errors. Maintaining this level of attention to detail ensures professional presentation., bulletPointsUsage=Bullet points are used to outline responsibilities; however, they could be more focused on achievements rather than tasks. Revising them to showcase outcomes and results rather than just responsibilities is recommended., weakActionVerbs=Action verbs are present but often weak; stronger verbs could enhance the resume's tone and effectiveness. Using words like 'Accelerated,' 'Enhanced,' or 'Generated' can improve engagement., scale=100, quantifyingImpact=The resume would benefit from more quantified achievements, such as specific growth percentages, increasing its persuasive power. For instance, including metrics on customer satisfaction improvements or sales growth would be beneficial., repetitionAvoidance=There is some repetition in the tasks mentioned across the roles, particularly around generic language like 'Processed' and 'Handled.' Reducing redundancy can make the resume more engaging and impactful., accomplishmentLanguage=Accomplishment-oriented language is minimal, focusing more on duties rather than achievements. Shifting to highlight successes and contributions would paint a clearer picture of the candidate's impact.}, crispness={feedback=The resume is relatively concise but could be sharper, especially in the Experience section. Reducing filler words and streamlining bullet points could enhance clarity and impact., resumeLength=The one-page length is appropriate given the candidate's experience, ensuring that information is complete without overwhelming the reader. However, succinctness in detailing tasks can still be refined., score=55, bulletPointsCount=Bullet points are used effectively but could be optimized by consolidating information where possible. Ensuring each point serves a clear purpose can prevent redundancy and clutter., fillerWords=The presence of filler words is noticeable, detracting from the resume's crispness. Rephrasing sentences to be more direct would improve the overall brevity and professionalism., bulletPointLength=Bullet points vary in length, with some exceeding ideal briefness for quick reading. Shortening these points enhances accessibility and comprehension for quicker decision-making., scale=100}, qualityAddOn={feedback=The resume uses some industry-standard practices but can refine language usage for more impact. Attention to date formatting and avoiding personal pronouns will improve consistency and professionalism., score=62, buzzwordsCliches=There are some generic buzzwords that could be replaced with specific accomplishments or examples to enhance credibility. Avoid phrases like 'Proven ability' without backing statistics or scenarios., datesFormatting=Date formats are mostly consistent, but ensuring uniform presentation throughout can aid clarity. Adopting a standard format, such as 'Month-Year,' would improve the professional appearance., activeVoice=The resume predominantly uses active voice, enhancing directness and engagement. Continuing this practice aids in creating a compelling narrative., scale=100, personalPronounsUsage=Personal pronouns are not used, which is appropriate for resume format. Maintaining this third-person perspective ensures a professional tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-16T05:31:06.281848, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-16 05:31:06, id=39cb87f3-d5f7-4485-a7be-1bdb669f8673, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=19, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-16 05:31:04, status=initiated}
Context Details
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