Call Details

Bolna ID: ca895fa7-7988-45b7-ab91-f5f83f3e6553

Phone: +917875696360

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-15 17:30:03

Ended:
Not set

Last Processed:
2025-10-15 17:38:39

Last Retry At:
2025-10-15 17:38:39

Next Retry Scheduled:
2025-10-15 17:36:09

Next Call Scheduled:
2025-10-15 17:36:09

Call Timeline 14
2025-10-15 17:30:04
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-15 17:30:07
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 17:30:08
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 17:31:09
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 17:31:09
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {status=NO_ANSWER, reason=Main call failed with terminal status}
2025-10-15 17:31:09
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-15 17:36:40
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a}
2025-10-15 17:37:29
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, attempt_no=1, status=COMPLETED}
2025-10-15 17:37:29
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, reason=Retry attempt succeeded, attempt_no=1}
2025-10-15 17:37:29
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a}
2025-10-15 17:37:37
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {retry_bolna_id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, attempt_no=1, status=COMPLETED}
2025-10-15 17:37:37
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {successful_retry_bolna_id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, reason=Retry attempt succeeded, attempt_no=1}
2025-10-15 17:37:37
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a}
2025-10-15 17:38:39
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-15 17:38:39}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
, updated_at=2025-10-15T12:07:36.4007, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 12:07:36, id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to chat. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Conversation", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Conversation, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=25.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=24.999937, provider_connected=false}, transcriber_duration=24.999937, transcriber_model=nova-3, synthesizer_characters=83, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=83, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=31}, azure_gpt-4_1-mini={output=17, input=1824}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=31, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=17, input=1824, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1940, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 12:06:40, status=completed}

{created_at_str=2025-10-15 12:06:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.32, batch_id=null, cost_breakdown={synthesizer=0.83, transcriber=0.383, synthesizer_breakdown={welcome_message=0, conversation=0.83}, llm=0.107, platform=0, transcriber_breakdown={analytics=0, conversation=0.383}, network=0, llm_breakdown={analytics=0, summarization=0.002, extraction=0, conversation=0.076, hangup=0.029}}, created_at=2025-10-15T12:06:40.213891, scheduled_at=2025-10-15T12:06:40.213863, custom_extractions=null, telephony_data={duration=0.0, to_number=+917875696360, provider_call_id=ea926b26-39ec-47c0-a1c2-24aa30815ebb, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917875696360, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ca895fa7-7988-45b7-ab91-f5f83f3e6553, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to chat?
, updated_at=2025-10-15T12:07:26.783887, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 12:07:26, id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to chat. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=25.1, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=24.999937, provider_connected=false}, transcriber_duration=24.999937, transcriber_model=nova-3, synthesizer_characters=83, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=83, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=31}, azure_gpt-4_1-mini={output=17, input=1824}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=31, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=17, input=1824, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1940, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 12:06:40, status=call-disconnected}

{created_at_str=2025-10-15 12:06:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-15T12:06:40.213891, scheduled_at=2025-10-15T12:06:40.213863, custom_extractions=null, telephony_data={duration=0.0, to_number=+917875696360, provider_call_id=ea926b26-39ec-47c0-a1c2-24aa30815ebb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917875696360, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ca895fa7-7988-45b7-ab91-f5f83f3e6553, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-15T12:06:52.61185, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 12:06:52, id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 12:06:40, status=in-progress}

{created_at_str=2025-10-15 12:06:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-15T12:06:40.213891, scheduled_at=2025-10-15T12:06:40.213863, custom_extractions=null, telephony_data={duration=0.0, to_number=+917875696360, provider_call_id=ea926b26-39ec-47c0-a1c2-24aa30815ebb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917875696360, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ca895fa7-7988-45b7-ab91-f5f83f3e6553, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-15T12:06:42.934324, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 12:06:42, id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 12:06:40, status=ringing}

{created_at_str=2025-10-15 12:06:40, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-15T12:06:40.213891, scheduled_at=2025-10-15T12:06:40.213863, custom_extractions=null, telephony_data={duration=0.0, to_number=+917875696360, provider_call_id=ea926b26-39ec-47c0-a1c2-24aa30815ebb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917875696360, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ca895fa7-7988-45b7-ab91-f5f83f3e6553, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-15T12:06:41.624274, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 12:06:41, id=8e81690b-65e5-43c3-80ab-f8bcd6b0b94a, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 12:06:40, status=initiated}

{created_at_str=2025-10-15 12:00:04, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-15T12:00:04.718844, scheduled_at=2025-10-15T12:00:04.718815, custom_extractions=null, telephony_data={duration=0.0, to_number=+917875696360, provider_call_id=4cabc710-1b55-4363-a294-accde92a44fc, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+917875696360, recipient_data={recipient_phone_number=null, review_completed=2025-10-15 17:19:02, callback_request_id=null, is_callback=null, fullName=Simran, resume_review_id=68ef8a0118c34103788e45c6, reviewDetails={overallScore={score=63.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume generally includes essential sections such as Employment History and Skills, but could benefit from a clearer separation between them. The sections, however, are not consistently formatted, affecting overall readability., score=65, readability=While the font choice is standard and should pass through ATS, minor formatting inconsistencies may hinder readability. Using consistent bulleting and spacing can further improve the ease of reading., essentialSectionsPresence=Critical sections, including Experience and Education, are present but need clearer demarcation. Adding a Summary section could enhance the overall layout and introduce the candidate succinctly., scale=100}, atsReadabilityScore={feedback=The resume's structure supports adequate ATS readability, though a refinement of keywords specific to the role would optimize it further. Labeling and hierarchy of sections generally adhere to ATS preferences., score=68, scale=100, keyElementsReadableByATS=All key elements like name, position, and contact information are present and clear. Keywords related to the financial sector and roles could be better distributed to enhance ATS scanning.}, impact={feedback=The resume uses bullet points effectively but lacks quantifiable achievements to enhance impact. Consider strong action verbs and avoid repetition of words to communicate accomplishments more effectively., score=62, spellCheck=The resume appears free of spelling errors, which supports professional presentation. Regular spell checks or use of writing aids will maintain this standard., bulletPointsUsage=Bullet points are used throughout, making sections easy to scan. However, they could be more impactful with a focus on specific, quantifiable achievements., weakActionVerbs=The resume occasionally resorts to weaker verbs which may not convey a strong sense of accomplishment. Opting for terms like 'achieved' or 'enhanced' instead of more common verbs might improve impact., scale=100, quantifyingImpact=Most achievements are presented in broad terms; introducing metrics and percentages could strengthen the impact. Quantifiable outcomes provide clarity and demonstrate real-world applications of skills., repetitionAvoidance=Some action verbs and phrases are repeated, which may dilute the impact. Diversifying verb choices to illustrate varied skills and achievements would alleviate this issue., accomplishmentLanguage=There is a foundational effort to use accomplishment-driven language, but it lacks consistency. Sharpening focus on outcomes and results will reinforce strengths.}, crispness={feedback=The resume extends longer than necessary for the experience level, risking reader fatigue. Bullet points are often wordy, which detracts from the clarity of the information conveyed., resumeLength=Overall, the resume length is slightly excessive given the professional experience, leading to potential fatigue. Aim to consolidate similar experiences and prune less critical details., score=58, bulletPointsCount=The sheer number of bullet points overwhelms the reader; streamlining to highlight only key responsibilities will be more effective. Each point should warrant its inclusion by focusing on achievements., fillerWords=Frequent use of filler words dilutes clarity and impacts the efficiency of communication. Cutting these would help sharpen the overall message delivered., bulletPointLength=Several bullet points are too verbose and could benefit from tighter, more succinct expression. Ensuring each point stays within two lines would enhance readability., scale=100}, qualityAddOn={feedback=There's some reliance on buzzwords which could be more precise. Date formatting generally holds consistency, contributing positively to the resume's clarity., score=63, buzzwordsCliches=The frequent inclusion of industry buzzwords like 'team player' could be replaced with specific examples of skill demonstration. Precision in language will communicate expertise more effectively., datesFormatting=Date formatting is largely consistent, which aids in seamless information processing by ATS. Maintaining uniformity in all temporal information is crucial for clarity., activeVoice=Consistent use of active voice makes the document more engaging and authoritative. Enhancing this further improves directness and impact of statements., scale=100, personalPronounsUsage=The resume avoids personal pronouns effectively, maintaining a professional tone. This aligns with common resume standards and ensures clarity in communication.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-15T12:01:08.706897, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 12:01:08, id=ca895fa7-7988-45b7-ab91-f5f83f3e6553, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=18, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 12:00:04, status=no-answer}

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Context Details
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