Call Details

Bolna ID: 626f5022-9258-49c5-b2d1-5f6de17c0e6c

Phone: +917972194692

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 308.00s

Cost: ₹45.20

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-10-15 10:34:23

Ended:
Not set

Last Processed:
2025-10-15 10:38:17

Last Retry At:
2025-10-15 10:38:17

Next Retry Scheduled:
2025-10-15 10:45:01

Next Call Scheduled:
2025-10-15 10:45:01

Call Timeline 12
2025-10-15 10:34:24
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-15 10:34:27
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 10:34:31
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 10:34:40
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 10:37:03
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-15 10:37:03, message=Fallback additional details fetch scheduled}
2025-10-15 10:38:17
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-15 10:38:17}
2025-10-15 10:40:01
COMPLETED MAIN
CALLBACK_UPDATE
₹39.70
Duration: 307.20s
2025-10-15 10:40:01
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-15 10:40:01
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-15 10:40:05
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=User requested callback, callback_id=68ef2cad8a8eab3c5bf73f4d, scheduled_for=2025-10-15T11:10:05.328647791}
2025-10-15 10:40:05
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_link2, request_type=payment_details, phone_number=+917972194692}
2025-10-15 10:40:12
COMPLETED MAIN
CALLBACK_UPDATE
₹45.20
Duration: 307.20s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Service Interest, disposition_3=Resume and LinkedIn Package}}}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi Trupti, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  बोलिए
assistant:  Thanks, Trupti! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  job change
assistant:  Great! You have around ten years of experience, right?
user:  yes
assistant:   What kind of roles are you targeting, Trupti?
user:  रुक में दीजिए
assistant:   Sure, Trupti! Just let me know when you’re ready to continue.
user:  sorry
assistant:   No worries, Trupti! So, what kind of roles are you targeting?
user:  progroupment engineer
assistant:   Got it, Trupti. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  hello
assistant:  Hi Trupti! Just checking, are you familiar with ATS and how it can affect your resume getting noticed?
user:  yes
assistant:   Perfect! Your resume scored fifty nine point six out of one hundred. Anything below eighty is poor for ATS. So, even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  okay
assistant:   Are these interview calls relevant to the roles you want, Trupti?
user:  yes
assistant:   That’s good to hear! Are you customizing your resume for every job or using the same one for all applications?
user:  giving tensor of all applications
assistant:   Hmm, that might be why calls are fewer. Your resume needs the right keywords for each job to pass ATS. Makes sense?
user:  sorry
assistant:   No problem, Trupti! I meant, if you use one resume for all jobs without customizing, ATS may reject it. Does that sound like your situation?
user:  yes
assistant:    See, your CV should act like a magnet, highlighting skills and achievements for each role. Without the right keywords, recruiters won’t see you, even if you’re perfect for the job. Want me to explain more?
user:  yes
assistant:    Great! There are two things: your resume might miss keywords to pass ATS, and your job search method might not target the right roles. Can I explain how?
user:  yes
assistant:    So, there’s the open job market with regular postings, and the closed market with senior roles not open to all. Were you aware of this?
user:  जी sir
assistant:    Exactly! Ninety percent of hiring at your level is through consultants who use ATS or keyword matching. That’s why your resume must be ATS-friendly with the right keywords. Want to know how Outspark helps with this?
user:  yes
assistant:   Outspark has helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber. Would you like to hear how we can help you too, Trupti?
user:  yes
assistant:    We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Each CV is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. Clear so far?
user:  yes
assistant:    Plus, we include two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  yes
assistant:    Our LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to engage. What do you think this package should cost, Trupti?
user:  don't know write me thousand
assistant:    I get it, Trupti! This whole package is actually valued over ten thousand rupees, but for a limited time, we’re offering it at a big discount. Want to hear the special price?
user:  yes
assistant:    You can get everything—ten customized ATS resumes, cover letters, interview kits, LinkedIn review, and post calendar—for just rupees two thousand plus GST. This offer lasts three days only. Interested?
user:  yes
assistant:    Great, Trupti! I’ll send you a discounted payment link on WhatsApp so you can grab this offer quickly.
user:  thank you
assistant:    You’re welcome, Trupti! Excited to help you shine in your job search. Reach out anytime!
assistant: Call will now disconnect
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This would transform duties into notable achievements., weakActionVerbs=The use of passive verbs makes some parts of the resume less impactful. Stronger action verbs like 'achieved' or 'implemented' should be integrated to enhance impact., scale=100, quantifyingImpact=The resume lacks quantifiable achievements, which can weaken the overall impact. Including specific metrics such as 'reduced costs by 15%' would amplify this section., repetitionAvoidance=There is some repetition in the verbs used, particularly around general actions like 'managing' and 'negotiation.' Varying the verb choice could aid in demonstrating varied skills., accomplishmentLanguage=The resume provides a task-based narrative rather than accomplishment-oriented statements, reducing the visibility of the applicant's achievements. 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user:  hello
assistant:  Hi Trupti, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  बोलिए
assistant:  Thanks, Trupti! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  job change
assistant:  Great! You have around ten years of experience, right?
user:  yes
assistant:   What kind of roles are you targeting, Trupti?
user:  रुक में दीजिए
assistant:   Sure, Trupti! Just let me know when you’re ready to continue.
user:  sorry
assistant:   No worries, Trupti! So, what kind of roles are you targeting?
user:  progroupment engineer
assistant:   Got it, Trupti. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  hello
assistant:  Hi Trupti! Just checking, are you familiar with ATS and how it can affect your resume getting noticed?
user:  yes
assistant:   Perfect! Your resume scored fifty nine point six out of one hundred. Anything below eighty is poor for ATS. So, even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls with this resume?
user:  okay
assistant:   Are these interview calls relevant to the roles you want, Trupti?
user:  yes
assistant:   That’s good to hear! Are you customizing your resume for every job or using the same one for all applications?
user:  giving tensor of all applications
assistant:   Hmm, that might be why calls are fewer. Your resume needs the right keywords for each job to pass ATS. Makes sense?
user:  sorry
assistant:   No problem, Trupti! I meant, if you use one resume for all jobs without customizing, ATS may reject it. Does that sound like your situation?
user:  yes
assistant:    See, your CV should act like a magnet, highlighting skills and achievements for each role. Without the right keywords, recruiters won’t see you, even if you’re perfect for the job. Want me to explain more?
user:  yes
assistant:    Great! There are two things: your resume might miss keywords to pass ATS, and your job search method might not target the right roles. Can I explain how?
user:  yes
assistant:    So, there’s the open job market with regular postings, and the closed market with senior roles not open to all. Were you aware of this?
user:  जी sir
assistant:    Exactly! Ninety percent of hiring at your level is through consultants who use ATS or keyword matching. That’s why your resume must be ATS-friendly with the right keywords. Want to know how Outspark helps with this?
user:  yes
assistant:   Outspark has helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber. Would you like to hear how we can help you too, Trupti?
user:  yes
assistant:    We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Each CV is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. Clear so far?
user:  yes
assistant:    Plus, we include two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  yes
assistant:    Our LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to engage. What do you think this package should cost, Trupti?
user:  don't know write me thousand
assistant:    I get it, Trupti! This whole package is actually valued over ten thousand rupees, but for a limited time, we’re offering it at a big discount. Want to hear the special price?
user:  yes
assistant:    You can get everything—ten customized ATS resumes, cover letters, interview kits, LinkedIn review, and post calendar—for just rupees two thousand plus GST. This offer lasts three days only. Interested?
user:  yes
assistant:    Great, Trupti! I’ll send you a discounted payment link on WhatsApp so you can grab this offer quickly.
user:  thank you
assistant:    You’re welcome, Trupti! Excited to help you shine in your job search. Reach out anytime!
assistant: Call will now disconnect
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Anita introduced Outspark's services, which include ten customized ATS-friendly resumes, cover letters, interview prep kits, and LinkedIn profile enhancements, all offered at a discounted price of 2,000 rupees plus GST. Trupti expressed interest in the package, and Anita agreed to send her a payment link via WhatsApp. The call concluded with Anita encouraging Trupti to reach out for further assistance., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=307.2, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=3529, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=3511, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=195, input=996}, azure_gpt-4_1-mini={output=779, input=79209}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=195, input=996, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=779, input=79209, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=175, input=84825, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 05:04:24, status=call-disconnected}

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Context Details
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