Call Details

Bolna ID: c39a5380-6504-4ebf-b738-b957638c43c1

Phone: +917978486648

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-15 09:38:18

Ended:
Not set

Last Processed:
2025-10-15 09:46:03

Last Retry At:
2025-10-15 09:46:03

Next Retry Scheduled:
2025-10-15 09:44:15

Next Call Scheduled:
2025-10-15 09:44:15

Call Timeline 14
2025-10-15 09:38:19
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-15 09:38:21
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 09:38:23
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 09:39:15
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-15 09:39:15
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=NO_ANSWER}
2025-10-15 09:39:15
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-15 09:44:17
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8}
2025-10-15 09:44:54
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8}
2025-10-15 09:44:54
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8, reason=Retry attempt succeeded}
2025-10-15 09:44:54
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8}
2025-10-15 09:45:01
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8}
2025-10-15 09:45:01
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8, reason=Retry attempt succeeded}
2025-10-15 09:45:01
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8}
2025-10-15 09:46:03
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {timestamp=2025-10-15 09:46:03, message=Successfully fetched and saved additional details}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
, updated_at=2025-10-15T04:15:00.938494, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 04:15:00, id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, introducing herself and asking if it's a good time to talk. The user responds with a simple greeting, "hello.", error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Connected", "disposition_2": "Initial Contact", "disposition_3": "Greeting and Introduction"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Initial Contact, disposition_3=Greeting and Introduction}}}, smart_status=not_started, conversation_duration=13.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=13.799937, provider_connected=false}, transcriber_duration=13.799937, transcriber_model=nova-3, synthesizer_characters=144, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=144, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=36, input=49}, azure_gpt-4_1-mini={output=35, input=1832}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=36, input=49, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=35, input=1832, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1965, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 04:14:17, status=completed}

{created_at_str=2025-10-15 04:14:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.76, batch_id=null, cost_breakdown={synthesizer=1.44, transcriber=0.212, synthesizer_breakdown={welcome_message=0, conversation=1.44}, llm=0.111, platform=0, transcriber_breakdown={analytics=0, conversation=0.212}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.079, hangup=0.029}}, created_at=2025-10-15T04:14:17.835898, scheduled_at=2025-10-15T04:14:17.835868, custom_extractions=null, telephony_data={duration=0.0, to_number=+917978486648, provider_call_id=78c0147a-4f7b-4879-9f4d-56e2a3b722ec, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917978486648, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c39a5380-6504-4ebf-b738-b957638c43c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
, updated_at=2025-10-15T04:14:51.927096, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 04:14:51, id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, introducing herself and asking if it's a good time to talk. The user responds with a simple greeting, "hello.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=13.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=13.799937, provider_connected=false}, transcriber_duration=13.799937, transcriber_model=nova-3, synthesizer_characters=144, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=144, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=36, input=49}, azure_gpt-4_1-mini={output=35, input=1832}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=36, input=49, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=35, input=1832, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1965, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 04:14:17, status=call-disconnected}

{created_at_str=2025-10-15 04:14:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-15T04:14:17.835898, scheduled_at=2025-10-15T04:14:17.835868, custom_extractions=null, telephony_data={duration=0.0, to_number=+917978486648, provider_call_id=78c0147a-4f7b-4879-9f4d-56e2a3b722ec, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917978486648, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c39a5380-6504-4ebf-b738-b957638c43c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-15T04:14:28.881124, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 04:14:28, id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 04:14:17, status=in-progress}

{created_at_str=2025-10-15 04:14:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-15T04:14:17.835898, scheduled_at=2025-10-15T04:14:17.835868, custom_extractions=null, telephony_data={duration=0.0, to_number=+917978486648, provider_call_id=78c0147a-4f7b-4879-9f4d-56e2a3b722ec, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917978486648, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c39a5380-6504-4ebf-b738-b957638c43c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-15T04:14:20.788031, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 04:14:20, id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 04:14:17, status=ringing}

{created_at_str=2025-10-15 04:14:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-15T04:14:17.835898, scheduled_at=2025-10-15T04:14:17.835868, custom_extractions=null, telephony_data={duration=0.0, to_number=+917978486648, provider_call_id=78c0147a-4f7b-4879-9f4d-56e2a3b722ec, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917978486648, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c39a5380-6504-4ebf-b738-b957638c43c1, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-15T04:14:19.806559, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-15 04:14:19, id=30b7bc58-43b9-4521-8bf0-0359a0c8b6e8, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-15 04:14:17, status=initiated}

{created_at_str=2025-10-15 04:08:19, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-15T04:08:19.535843, scheduled_at=2025-10-15T04:08:19.535787, custom_extractions=null, telephony_data={duration=0.0, to_number=+917978486648, provider_call_id=85d11dc6-21d8-4f60-9d28-a11b09fb132b, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+917978486648, recipient_data={recipient_phone_number=null, review_completed=2025-10-15 09:27:40, callback_request_id=null, is_callback=null, fullName=K, resume_review_id=68ef1b7318c34103788e22d4, reviewDetails={overallScore={score=59.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is generally clear, but there are some inconsistencies that need attention, such as the alignment and spacing. Enhancing these elements will improve readability and ensure all sections stand out appropriately., score=65, readability=The resume maintains a readable format with proper headings, but bullet points and text blocks sometimes appear as cluttered. Consistent formatting and spacing will enhance readability throughout the document., essentialSectionsPresence=All essential sections are present, including Professional Summary, Work Experience, Education, and Skills. Reorganizing the work experience in reverse chronological order would improve clarity and flow., scale=100}, atsReadabilityScore={feedback=The resume is largely ATS-friendly, ensuring key details like contact information and sections titles are correctly identified. Adding more industry-specific keywords could further bolster ATS compatibility., score=62, scale=100, keyElementsReadableByATS=Key elements like contact details and headings are structured well for ATS readability. Ensuring consistent formatting and clear headings will further enhance the document's compatibility with automated systems.}, impact={feedback=The resume lists several responsibilities but lacks quantifiable achievements that demonstrate the applicant's impact on their roles. Integrating measurable outcomes and successes would add significant value to the resume., score=59, spellCheck=Spelling errors are not apparent, indicating decent proofreading measures. Continued diligence in this area will maintain the quality of the presentation., bulletPointsUsage=The bullet points effectively outline duties but are often not focused enough on achievements or outcomes. Consider providing more specific results or contributions with each point to illustrate impact., weakActionVerbs=Using stronger action verbs could make the resume more engaging. Consider replacing weak verbs with more robust alternatives, such as 'achieved,' 'enhanced,' or 'optimized,' to convey authority and competence., scale=100, quantifyingImpact=There is minimal quantification of accomplishments, which would provide clearer evidence of success. Adding details like percentage improvements or amounts influenced can greatly enhance the impact., repetitionAvoidance=There is some repetition in action verbs and descriptions. Diversifying vocabulary and focusing on unique accomplishments can eliminate redundancies and present a more dynamic profile., accomplishmentLanguage=The resume often discusses duties rather than accomplishments, lacking an achievement-driven narrative. Reframing statements to highlight specific successes or recognitions would enhance this aspect.}, crispness={feedback=While the resume is concise in some areas, certain sections like bullet points are overly lengthy and can be streamlined. Keeping information succinct and to the point will increase its overall impact and clarity., resumeLength=The overall length of the resume is appropriate considering the applicant's experience. However, the content's density could be reduced in some areas to reinforce essential achievements without verbosity., score=53, bulletPointsCount=There is an acceptable number of bullet points, but their length often hinders the quick transmission of information. Focus on key achievements or duties to keep the reader engaged without excess detail., fillerWords=Filler words and superfluous language appear throughout, detracting from the resume's assertiveness. Removing these words can create a more powerful and direct message., bulletPointLength=Many bullet points are lengthy and may dilute the key message. Shortening bullet points to the most impactful details can better hold the reader's attention and communicate strength concisely., scale=100}, qualityAddOn={feedback=The resume avoids most common clichés but could benefit from more specific and descriptive language. Utilizing detailed examples will strengthen clarity and engagement., score=57, buzzwordsCliches=Minimal use of buzzwords and clichés, but some sections could be more strategic in their language. Aim to replace generic terms with specific skills or outcomes that differentiate you uniquely., datesFormatting=There is inconsistency in the date formatting, where periods and layout differ between experiences. Aligning these details can improve professionalism and readability., activeVoice=Active voice is used effectively throughout the resume, aiding in clarity and engagement. 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Context Details
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