Call Details

Bolna ID: 70dcf42c-ebed-4d80-9016-28899180e70c

Phone: +917359999853

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-14 17:00:19

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-14 17:11:52

Next Call Scheduled:
2025-10-14 17:11:52

Call Timeline 14
2025-10-14 17:00:20
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-14 17:00:23
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 17:00:25
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 17:00:56
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 17:00:56
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-14 17:00:56
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-14 17:06:04
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f75a4ee9-1b0f-420d-84b4-a16ac28f7a8c}
2025-10-14 17:06:52
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=NO_ANSWER, retry_bolna_id=f75a4ee9-1b0f-420d-84b4-a16ac28f7a8c}
2025-10-14 17:06:52
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: NO_ANSWER, attempt_no=2}
2025-10-14 17:06:52
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f75a4ee9-1b0f-420d-84b4-a16ac28f7a8c}
2025-10-14 17:12:03
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=6489a4e9-231d-4854-a737-e59a47ee0cb4}
2025-10-14 17:13:17
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=FAILED, retry_bolna_id=6489a4e9-231d-4854-a737-e59a47ee0cb4}
2025-10-14 17:13:17
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-14 17:13:17
FAILED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=6489a4e9-231d-4854-a737-e59a47ee0cb4}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-14 11:36:03, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T11:36:03.930223, scheduled_at=2025-10-14T11:36:03.930199, custom_extractions=null, telephony_data={duration=0.0, to_number=+917359999853, provider_call_id=0eff6fd6-30c4-432a-8fb5-54c110792cd7, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+917359999853, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=70dcf42c-ebed-4d80-9016-28899180e70c, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T11:36:51.972206, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 11:36:51, id=f75a4ee9-1b0f-420d-84b4-a16ac28f7a8c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 11:36:03, status=no-answer}

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{created_at_str=2025-10-14 11:30:19, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T11:30:19.927289, scheduled_at=2025-10-14T11:30:19.927263, custom_extractions=null, telephony_data={duration=0.0, to_number=+917359999853, provider_call_id=680b7e3d-2e74-4dde-95e0-4e13b91e946f, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917359999853, recipient_data={recipient_phone_number=null, review_completed=2025-10-14 16:49:47, callback_request_id=null, is_callback=null, fullName=Muzammil, resume_review_id=68ee319318c34103788e09f6, reviewDetails={overallScore={score=60, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The overall layout of the resume is neat, but it could benefit from clearer section distinctions and improved chronology in the Experience section. Use of bold or headings for section titles would enhance readability and searchability., score=65, readability=The resume has generally good readability, although compact paragraphs could be split into more concise bullet points. Ensure that important information is highlighted using formatting tools like headings and subheadings., essentialSectionsPresence=Most essential sections like Career Objective, Key Skills, Experience, and Education are present, though the ordering could be improved for better readability. The Hobbies section is unnecessary in a professional resume and should be removed., scale=100}, atsReadabilityScore={feedback=The ATS readability is acceptable with clear contact details; however, including more industry-specific keywords could improve compatibility. Ensure all vital information like job titles and companies are easily readable by ATS systems., score=62, scale=100, keyElementsReadableByATS=Key elements such as name, contact information, and professional positions are generally ATS compatible, although consistency in formatting could be improved. Ensure that important keywords relevant to logistics and SAP systems are included to enhance discoverability.}, impact={feedback=The impact is moderately conveyed through some quantifiable achievements but lacks consistent metrics and strong action verbs. Improving the language to be more result-oriented can enhance its overall impact., score=58, spellCheck=No major spelling errors were detected, maintaining a professional standard in language. However, attention to capitalization, particularly in the Career Objective section, would improve professionalism., bulletPointsUsage=The resume utilizes bullet points effectively, however, these could be made more impactful by condensing information and prioritizing achievements over duties. Consider using fewer, but more informative, bullet points., weakActionVerbs=Action verbs could be stronger to better convey achievements and responsibilities. Replace vague verbs with powerful alternatives like 'spearheaded', 'optimized', or 'spearheaded' to express greater impact., scale=100, quantifyingImpact=There is a lack of quantifiable achievements that clearly measure success or improvements, such as percentage increases or cost savings. Incorporate numbers wherever possible to strengthen claims of competency and success., repetitionAvoidance=There seems to be a repetition of responsibilities across different roles; try to vary descriptions to highlight diverse experiences and skills. Use varied language that underscores unique contributions to each role., accomplishmentLanguage=The language used in the resume does not sufficiently communicate accomplishments and results. Emphasize achievements by detailing how you contributed to positive changes or advancements in your roles.}, crispness={feedback=The resume length is manageable, but the depth and choice of words need refinement. A more meticulous choice of words and reduction of filler content would result in a more focused document., resumeLength=Despite the resume’s length being appropriate, there is room for refinement to ensure conciseness. Aim to ensure bullet points are concise while fully capturing critical experiences., score=55, bulletPointsCount=Some sections have excessive bullet points that repeat similar information, diluting their significance. Condense points to prioritize key information and reduce redundancy., fillerWords=The document contains filler words that add little value to the reader. Review and edit sentences to enhance clarity and precision in getting the main points across., bulletPointLength=Bullet points are sometimes overly wordy; strive for succinctness without losing critical information. Aim for lengths of one to two lines per point for clarity and impact., scale=100}, qualityAddOn={feedback=The resume largely adheres to quality guidelines but contains room for stylistic improvement, particularly in language choice. A more structured approach to phrases and consistency in tone would be beneficial., score=60, buzzwordsCliches=The resume contains some generic phrases that can be substituted with more specific instances or measurable results. Avoid vague terms and specify situations where your skills drove tangible outcomes., datesFormatting=Date formatting is inconsistent and should be standardized across all listings for professionalism. Choose a single format for dates to maintain uniformity and readability., activeVoice=The resume generally uses active voice, which helps in maintaining engagement and immediacy in descriptions. Continue to ensure verbs are strong and phrasing remains direct., scale=100, personalPronounsUsage=The resume correctly avoids personal pronouns, aligning well with professional standards. 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