Call Details
Bolna ID:
c7a8a891-eb89-4a59-b699-1b4e175a38f2
Phone: +918552969832
From: N/A
Status: completed
Processing: COMPLETED
Duration: 207.00s
Cost: ₹34.45
Hangup Details
Hangup By: Plivo
Reason: End of inputs from Bolna
Timestamps
Started:
Not set
Ended:
Not set
Last Processed:
2025-10-14 16:48:17
Last Retry At:
2025-10-14 16:48:17
Next Retry Scheduled:
Not scheduled
Next Call Scheduled:
Not scheduled
Call Timeline 9
Call History (Raw Callbacks) 5
{created_at_str=2025-10-14 11:13:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=34.45, batch_id=null, cost_breakdown={synthesizer=28.28, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=28.28}, llm=2.6740000000000004, transfer_cost=0.0, platform=3.5, transcriber_breakdown={analytics=0, conversation=0.0}, network=3.7, llm_breakdown={analytics=0, summarization=0.019000000000000003, extraction=0, conversation=1.929, hangup=0.726}}, created_at=2025-10-14T11:13:17.465082, scheduled_at=2025-10-14T11:13:17.465057, custom_extractions=null, telephony_data={duration=208.0, to_number=+918552969832, provider_call_id=137014d6-d8e7-4a61-bf96-028d81382c94, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/42cf5f80-209a-4a4e-afab-70c0856cb323.mp3, provider=plivo, hangup_provider_code=4010, from_number=+918035316264, call_type=outbound, hangup_by=Plivo, hangup_reason=End of inputs from Bolna}, context_details={recipient_phone_number=+918552969832, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=67d4f811-cf2f-46fa-87ef-eebe9630f080, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user: hello
assistant: Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user: no
assistant: No worries! What time can I call you back today or tomorrow?
user: oh well what is it regard
assistant: I’m calling from Outspark, a career services platform. I saw you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user: no i am looking out for a job
assistant: Got it! You have ten years of experience, right? What kind of roles are you targeting?
user: into legal
assistant: Legal roles, great! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user: well because it shows that it is not a perfect one and then a stater one
assistant: Exactly! ATS filters out resumes that don’t match keywords. Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with your current resume?
user: more milk
assistant: Sorry, I didn’t get that. Could you please repeat?
user: i'm not
assistant: That’s why your resume might be missing the right keywords or customization. Are you tailoring your resume for each job or using the same one for all applications?
user: manola for the different ones because all are
assistant: That’s good
user: have got different roles
assistant: That’s why your resume might be getting rejected by ATS. It needs to highlight skills and keywords for each role. Makes sense?
user: yeah it does but i have update it all according to the skills that i worked with
assistant: That’s a good
user: so i don't choose the one which is
assistant: I get it, but even small tweaks matter a lot for ATS. Your resume is like a magnet—it needs the right keywords to attract recruiters. Want me to explain how Outspark can help you get more interview calls?
user: yeah but at the same time because i think of that
assistant: Totally get
user: i was trying to create
assistant: Sorry, I didn’t catch that. Could you please repeat?
user: i was trying to create a new resume
assistant: That’s great! Outspark
user: but then it's asking me for payment
assistant: I understand. Investing in a professional, ATS-friendly resume can really boost your chances. Would you like to hear about our special package that includes multiple resumes, cover letters, and interview prep at a great discount?
user: i'm sorry to interrupt because at the moment i am jobless for
assistant: I get it, times
user: for the past seven months
assistant: That’s tough, I’m sorry. Upgrading
user: i need now so that i can
assistant: I understand you need it now. Our package can help you stand out fast. Want me to send you the discounted payment link on WhatsApp?
user: yeah i'll do that later you can just send it to me
assistant: Sure! I’ll send the payment link on WhatsApp. Just grab it when you’re ready, okay?
user: yes alright thank you
assistant: You’re welcome! Reach out anytime if you want to boost your resume. Good luck!
assistant: Call will now disconnect
, updated_at=2025-10-14T11:17:14.049813, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 11:17:14, id=c7a8a891-eb89-4a59-b699-1b4e175a38f2, campaign_id=null, summary=In the conversation, Anita from Outspark contacted the user to discuss their resume and job search. The user indicated they are looking for a job in the legal field and expressed concerns about their resume not being ATS-friendly, which may be affecting their chances of getting interview calls. Anita explained the importance of tailoring resumes to include relevant keywords for each job application. The user mentioned they were trying to create a new resume but encountered a payment request for the service. Despite being jobless for the past seven months, the user showed interest in Outspark's services and agreed to receive a discounted payment link via WhatsApp. The call ended with Anita offering support and wishing the user good luck., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Interested - Payment Link", "disposition_3": "Payment link to be sent on WhatsApp"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Interested - Payment Link, disposition_3=Payment link to be sent on WhatsApp}}}, smart_status=completed, conversation_duration=207.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2828, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2828, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=135, input=738}, azure_gpt-4_1-mini={output=609, input=45813}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=135, input=738, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=609, input=45813, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=147, input=48397, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 11:13:17, status=completed}
{created_at_str=2025-10-14 11:13:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=30.95, batch_id=null, cost_breakdown={synthesizer=28.28, transcriber=0.0, synthesizer_breakdown={welcome_message=0, conversation=28.28}, llm=2.6740000000000004, platform=0, transcriber_breakdown={analytics=0, conversation=0.0}, network=0, llm_breakdown={analytics=0, summarization=0.019000000000000003, extraction=0, conversation=1.929, hangup=0.726}}, created_at=2025-10-14T11:13:17.465082, scheduled_at=2025-10-14T11:13:17.465057, custom_extractions=null, telephony_data={duration=0.0, to_number=+918552969832, provider_call_id=137014d6-d8e7-4a61-bf96-028d81382c94, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918552969832, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=67d4f811-cf2f-46fa-87ef-eebe9630f080, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user: hello
assistant: Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user: no
assistant: No worries! What time can I call you back today or tomorrow?
user: oh well what is it regard
assistant: I’m calling from Outspark, a career services platform. I saw you checked your resume score with us today. Are you looking for a job change or just updating your resume?
user: no i am looking out for a job
assistant: Got it! You have ten years of experience, right? What kind of roles are you targeting?
user: into legal
assistant: Legal roles, great! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user: well because it shows that it is not a perfect one and then a stater one
assistant: Exactly! ATS filters out resumes that don’t match keywords. Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with your current resume?
user: more milk
assistant: Sorry, I didn’t get that. Could you please repeat?
user: i'm not
assistant: That’s why your resume might be missing the right keywords or customization. Are you tailoring your resume for each job or using the same one for all applications?
user: manola for the different ones because all are
assistant: That’s good
user: have got different roles
assistant: That’s why your resume might be getting rejected by ATS. It needs to highlight skills and keywords for each role. Makes sense?
user: yeah it does but i have update it all according to the skills that i worked with
assistant: That’s a good
user: so i don't choose the one which is
assistant: I get it, but even small tweaks matter a lot for ATS. Your resume is like a magnet—it needs the right keywords to attract recruiters. Want me to explain how Outspark can help you get more interview calls?
user: yeah but at the same time because i think of that
assistant: Totally get
user: i was trying to create
assistant: Sorry, I didn’t catch that. Could you please repeat?
user: i was trying to create a new resume
assistant: That’s great! Outspark
user: but then it's asking me for payment
assistant: I understand. Investing in a professional, ATS-friendly resume can really boost your chances. Would you like to hear about our special package that includes multiple resumes, cover letters, and interview prep at a great discount?
user: i'm sorry to interrupt because at the moment i am jobless for
assistant: I get it, times
user: for the past seven months
assistant: That’s tough, I’m sorry. Upgrading
user: i need now so that i can
assistant: I understand you need it now. Our package can help you stand out fast. Want me to send you the discounted payment link on WhatsApp?
user: yeah i'll do that later you can just send it to me
assistant: Sure! I’ll send the payment link on WhatsApp. Just grab it when you’re ready, okay?
user: yes alright thank you
assistant: You’re welcome! Reach out anytime if you want to boost your resume. Good luck!
assistant: Call will now disconnect
, updated_at=2025-10-14T11:17:03.995993, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 11:17:03, id=c7a8a891-eb89-4a59-b699-1b4e175a38f2, campaign_id=null, summary=In the conversation, Anita from Outspark contacted the user to discuss their resume and job search. The user indicated they are looking for a job in the legal field and expressed concerns about their resume not being ATS-friendly, which may be affecting their chances of getting interview calls. Anita explained the importance of tailoring resumes to include relevant keywords for each job application. The user mentioned they were trying to create a new resume but encountered a payment request for the service. Despite being jobless for the past seven months, the user showed interest in Outspark's services and agreed to receive a discounted payment link via WhatsApp. The call ended with Anita offering support and wishing the user good luck., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=207.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2828, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2828, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=135, input=738}, azure_gpt-4_1-mini={output=609, input=45813}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=135, input=738, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=609, input=45813, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=147, input=48397, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 11:13:17, status=call-disconnected}
{created_at_str=2025-10-14 11:13:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T11:13:17.465082, scheduled_at=2025-10-14T11:13:17.465057, custom_extractions=null, telephony_data={duration=0.0, to_number=+918552969832, provider_call_id=137014d6-d8e7-4a61-bf96-028d81382c94, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918552969832, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=67d4f811-cf2f-46fa-87ef-eebe9630f080, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T11:13:25.149306, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 11:13:25, id=c7a8a891-eb89-4a59-b699-1b4e175a38f2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 11:13:17, status=in-progress}
{created_at_str=2025-10-14 11:13:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T11:13:17.465082, scheduled_at=2025-10-14T11:13:17.465057, custom_extractions=null, telephony_data={duration=0.0, to_number=+918552969832, provider_call_id=137014d6-d8e7-4a61-bf96-028d81382c94, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918552969832, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=67d4f811-cf2f-46fa-87ef-eebe9630f080, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T11:13:21.567427, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 11:13:21, id=c7a8a891-eb89-4a59-b699-1b4e175a38f2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 11:13:17, status=ringing}
{created_at_str=2025-10-14 11:13:17, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T11:13:17.465082, scheduled_at=2025-10-14T11:13:17.465057, custom_extractions=null, telephony_data={duration=0.0, to_number=+918552969832, provider_call_id=137014d6-d8e7-4a61-bf96-028d81382c94, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918552969832, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=67d4f811-cf2f-46fa-87ef-eebe9630f080, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T11:13:19.237707, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 11:13:19, id=c7a8a891-eb89-4a59-b699-1b4e175a38f2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 11:13:17, status=initiated}
Context Details
{recipient_phone_number=+918552969832, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=67d4f811-cf2f-46fa-87ef-eebe9630f080, attemptType=RETRY}, resume_review_id=null}