Call Details

Bolna ID: 800ca9c3-6999-4f71-bcb3-7b974037401a

Phone: +919717332034

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-14 14:40:11

Ended:
Not set

Last Processed:
2025-10-14 14:54:09

Last Retry At:
2025-10-14 14:54:09

Next Retry Scheduled:
2025-10-14 14:51:51

Next Call Scheduled:
2025-10-14 14:51:51

Call Timeline 18
2025-10-14 14:40:11
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-14 14:40:15
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 14:40:17
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 14:40:30
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 14:40:30
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-14 14:40:30
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-14 14:46:09
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f63fd527-a792-4e13-93d5-804d4b3c8562}
2025-10-14 14:46:51
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=BUSY, retry_bolna_id=f63fd527-a792-4e13-93d5-804d4b3c8562}
2025-10-14 14:46:51
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-14 14:46:51
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=f63fd527-a792-4e13-93d5-804d4b3c8562}
2025-10-14 14:52:09
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=919343c9-680d-4c84-aed8-58c5f5b4e6e2}
2025-10-14 14:52:50
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=COMPLETED, retry_bolna_id=919343c9-680d-4c84-aed8-58c5f5b4e6e2}
2025-10-14 14:52:50
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, successful_retry_bolna_id=919343c9-680d-4c84-aed8-58c5f5b4e6e2, reason=Retry attempt succeeded}
2025-10-14 14:52:50
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=919343c9-680d-4c84-aed8-58c5f5b4e6e2}
2025-10-14 14:52:56
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=COMPLETED, retry_bolna_id=919343c9-680d-4c84-aed8-58c5f5b4e6e2}
2025-10-14 14:52:56
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, successful_retry_bolna_id=919343c9-680d-4c84-aed8-58c5f5b4e6e2, reason=Retry attempt succeeded}
2025-10-14 14:52:56
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=919343c9-680d-4c84-aed8-58c5f5b4e6e2}
2025-10-14 14:54:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-14 14:54:09}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-14 09:22:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.66, batch_id=null, cost_breakdown={synthesizer=0.81, transcriber=0.239, synthesizer_breakdown={welcome_message=0, conversation=0.81}, llm=0.108, transfer_cost=0.0, platform=0.5, transcriber_breakdown={analytics=0, conversation=0.239}, network=0.925, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.076, hangup=0.029}}, created_at=2025-10-14T09:22:09.811403, scheduled_at=2025-10-14T09:22:09.811373, custom_extractions=null, telephony_data={duration=17.0, to_number=+919717332034, provider_call_id=332fc06b-a5e9-4119-9797-bda58c428625, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/658434f3-4477-46f9-8825-524a10421cb6.mp3, provider=plivo, hangup_provider_code=4000, from_number=+918035316264, call_type=outbound, hangup_by=Callee, hangup_reason=Call recipient hungup}, context_details={recipient_phone_number=+919717332034, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=800ca9c3-6999-4f71-bcb3-7b974037401a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
, updated_at=2025-10-14T09:22:56.087455, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 09:22:56, id=919343c9-680d-4c84-aed8-58c5f5b4e6e2, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to connect. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Connected", "disposition_2": "No Further Action", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=No Further Action, disposition_3=}}}, smart_status=not_started, conversation_duration=15.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=15.599937, provider_connected=false}, transcriber_duration=15.599937, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=81, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=35}, azure_gpt-4_1-mini={output=21, input=1824}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1824, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1943, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 09:22:09, status=completed}

{created_at_str=2025-10-14 09:22:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.16, batch_id=null, cost_breakdown={synthesizer=0.81, transcriber=0.239, synthesizer_breakdown={welcome_message=0, conversation=0.81}, llm=0.108, platform=0, transcriber_breakdown={analytics=0, conversation=0.239}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.076, hangup=0.029}}, created_at=2025-10-14T09:22:09.811403, scheduled_at=2025-10-14T09:22:09.811373, custom_extractions=null, telephony_data={duration=0.0, to_number=+919717332034, provider_call_id=332fc06b-a5e9-4119-9797-bda58c428625, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919717332034, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=800ca9c3-6999-4f71-bcb3-7b974037401a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
, updated_at=2025-10-14T09:22:47.495566, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 09:22:47, id=919343c9-680d-4c84-aed8-58c5f5b4e6e2, campaign_id=null, summary=The conversation begins with the agent, Anita from Outspark, greeting the user and asking if it's a good time to connect. The user responds with a simple "hello.", error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=15.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=15.599937, provider_connected=false}, transcriber_duration=15.599937, transcriber_model=nova-3, synthesizer_characters=81, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=81, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=35, input=35}, azure_gpt-4_1-mini={output=21, input=1824}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=35, input=35, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=21, input=1824, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1943, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 09:22:09, status=call-disconnected}

{created_at_str=2025-10-14 09:22:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T09:22:09.811403, scheduled_at=2025-10-14T09:22:09.811373, custom_extractions=null, telephony_data={duration=0.0, to_number=+919717332034, provider_call_id=332fc06b-a5e9-4119-9797-bda58c428625, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919717332034, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=800ca9c3-6999-4f71-bcb3-7b974037401a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T09:22:23.116414, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 09:22:23, id=919343c9-680d-4c84-aed8-58c5f5b4e6e2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 09:22:09, status=in-progress}

{created_at_str=2025-10-14 09:22:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T09:22:09.811403, scheduled_at=2025-10-14T09:22:09.811373, custom_extractions=null, telephony_data={duration=0.0, to_number=+919717332034, provider_call_id=332fc06b-a5e9-4119-9797-bda58c428625, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919717332034, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=800ca9c3-6999-4f71-bcb3-7b974037401a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T09:22:15.148036, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 09:22:15, id=919343c9-680d-4c84-aed8-58c5f5b4e6e2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 09:22:09, status=ringing}

{created_at_str=2025-10-14 09:22:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T09:22:09.811403, scheduled_at=2025-10-14T09:22:09.811373, custom_extractions=null, telephony_data={duration=0.0, to_number=+919717332034, provider_call_id=332fc06b-a5e9-4119-9797-bda58c428625, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919717332034, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=800ca9c3-6999-4f71-bcb3-7b974037401a, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T09:22:13.077159, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 09:22:13, id=919343c9-680d-4c84-aed8-58c5f5b4e6e2, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 09:22:09, status=initiated}

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Context Details
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