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Call Details

Bolna ID: 5537808a-3fd2-4375-94d0-1fa47d3853f9

Phone: +917501092757

From: N/A

Status: completed

Processing: COMPLETED

Duration: 9.70s

Cost: ₹2.12

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-14 13:58:10

Last Retry At:
2025-10-14 13:58:10

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 7
2025-10-14 13:56:09
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-14 13:56:12
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 13:56:14
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 13:56:18
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 13:56:41
COMPLETED MAIN
CALLBACK_UPDATE
₹1.62
Duration: 9.70s
2025-10-14 13:56:47
COMPLETED MAIN
CALLBACK_UPDATE
₹2.12
Duration: 9.70s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Conversation, disposition_3=}}}
2025-10-14 13:58:10
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-14 13:58:10}
Call History (Raw Callbacks) 5 

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user:  hello
assistant: part of the Times- of- India
, updated_at=2025-10-14T08:26:46.807161, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 08:26:46, id=5537808a-3fd2-4375-94d0-1fa47d3853f9, campaign_id=null, summary=The conversation begins with the agent greeting the user and asking if they are part of the Times of India. The user responds with a simple "hello." The interaction appears to be an initial inquiry from the agent., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Call Disconnected", "disposition_2": "No Conversation", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Disconnected, disposition_2=No Conversation, disposition_3=}}}, smart_status=dropped, conversation_duration=9.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=9.599937, provider_connected=false}, transcriber_duration=9.599937, transcriber_model=nova-3, synthesizer_characters=144, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=144, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=42, input=22}, azure_gpt-4_1-mini={output=35, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=42, input=22, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=35, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1961, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 08:26:09, status=completed}

{created_at_str=2025-10-14 08:26:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=1.62, batch_id=null, cost_breakdown={synthesizer=1.44, transcriber=0.147, synthesizer_breakdown={welcome_message=0, conversation=1.44}, llm=0.038000000000000006, platform=0, transcriber_breakdown={analytics=0, conversation=0.147}, network=0, llm_breakdown={analytics=0, summarization=0.003, extraction=0, conversation=0.006, hangup=0.029}}, created_at=2025-10-14T08:26:09.848603, scheduled_at=2025-10-14T08:26:09.848579, custom_extractions=null, telephony_data={duration=0.0, to_number=+917501092757, provider_call_id=c49c4f4d-b8c1-4b39-9600-8ff96e416e47, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917501092757, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=55f116b5-9e4f-4a76-97f9-34c7997fed79, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that ?
user:  hello
assistant: part of the Times- of- India
, updated_at=2025-10-14T08:26:37.035886, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 08:26:37, id=5537808a-3fd2-4375-94d0-1fa47d3853f9, campaign_id=null, summary=The conversation begins with the agent greeting the user and asking if they are part of the Times of India. The user responds with a simple "hello." The interaction appears to be an initial inquiry from the agent., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=9.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=9.599937, provider_connected=false}, transcriber_duration=9.599937, transcriber_model=nova-3, synthesizer_characters=144, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=144, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=42, input=22}, azure_gpt-4_1-mini={output=35, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=42, input=22, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=35, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=7, input=1961, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 08:26:09, status=call-disconnected}

{created_at_str=2025-10-14 08:26:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T08:26:09.848603, scheduled_at=2025-10-14T08:26:09.848579, custom_extractions=null, telephony_data={duration=0.0, to_number=+917501092757, provider_call_id=c49c4f4d-b8c1-4b39-9600-8ff96e416e47, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917501092757, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=55f116b5-9e4f-4a76-97f9-34c7997fed79, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T08:26:18.16712, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 08:26:18, id=5537808a-3fd2-4375-94d0-1fa47d3853f9, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 08:26:09, status=in-progress}

{created_at_str=2025-10-14 08:26:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T08:26:09.848603, scheduled_at=2025-10-14T08:26:09.848579, custom_extractions=null, telephony_data={duration=0.0, to_number=+917501092757, provider_call_id=c49c4f4d-b8c1-4b39-9600-8ff96e416e47, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917501092757, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=55f116b5-9e4f-4a76-97f9-34c7997fed79, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T08:26:13.687901, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 08:26:13, id=5537808a-3fd2-4375-94d0-1fa47d3853f9, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 08:26:09, status=ringing}

{created_at_str=2025-10-14 08:26:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-14T08:26:09.848603, scheduled_at=2025-10-14T08:26:09.848579, custom_extractions=null, telephony_data={duration=0.0, to_number=+917501092757, provider_call_id=c49c4f4d-b8c1-4b39-9600-8ff96e416e47, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917501092757, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=55f116b5-9e4f-4a76-97f9-34c7997fed79, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-14T08:26:12.228937, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-14 08:26:12, id=5537808a-3fd2-4375-94d0-1fa47d3853f9, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 08:26:09, status=initiated}
Context Details 
{recipient_phone_number=+917501092757, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, parentBolnaId=55f116b5-9e4f-4a76-97f9-34c7997fed79, attemptType=RETRY}, resume_review_id=null}