Call Details

Bolna ID: 28ea91d1-dcaf-4f3d-a6fc-16538147b667

Phone: +917310538564

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 352.00s

Cost: ₹56.88

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-10-14 11:15:11

Ended:
Not set

Last Processed:
2025-10-14 11:20:09

Last Retry At:
2025-10-14 11:20:09

Next Retry Scheduled:
2025-10-14 11:26:33

Next Call Scheduled:
2025-10-14 11:26:33

Call Timeline 11
2025-10-14 11:15:13
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-14 11:15:16
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 11:15:18
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 11:15:26
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-14 11:18:08
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-14 11:18:08}
2025-10-14 11:20:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-14 11:20:09}
2025-10-14 11:21:33
COMPLETED MAIN
CALLBACK_UPDATE
₹50.88
Duration: 351.40s
2025-10-14 11:21:33
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-14 11:21:33
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-14 11:21:36
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68ede4e839dede6e5ba08674, scheduled_for=2025-10-14T11:51:36.498327769}
2025-10-14 11:21:41
COMPLETED MAIN
CALLBACK_UPDATE
₹56.88
Duration: 351.40s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-up, disposition_2=Scheduled, disposition_3=Customer will confirm after thinking}}}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi Ritu, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  actually i'm booking the job change
assistant:  Got it, Ritu. You have ten years of experience, right?
user:  no
assistant:   Oh, sorry! Could you
user:  six months seven year experience
assistant:   Thanks for sharing, Ritu. What kind of roles are you targeting?
user:  actually in the video and basic i am i am having experience three point seven year ok
assistant:   Okay
user:  before like before four month ok i worked in a software quality ok test cases test plan i have made and i turned ok and i did the like web page testing ok but now actually my role is in mes integration part with the customer because
assistant:  Thanks for
user:  in my company we are developing the
assistant:   Sorry, Ritu, I missed that. Could you please repeat?
user:  yeah actually in we are developing the mes in maths it's a manufacturing execution system server ok so that server i'm taking care with my team with my whole team development team ok and the testing team ok so that i'm that part i'm taking care with the the stakeholders with the customer because as per the customer we are
assistant:   Thanks for explaining
user:  so that things i am taking care
assistant:   That’s great, Ritu! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  ats
assistant:   ATS is software that helps HR shortlist the best profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
user:  ok
assistant:   Ritu, your resume scored sixty point two out of one hundred. Anything below eighty is poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls?
user:  actually need to improve my resume ok
assistant:    Exactly
user:  that's why i checked
assistant:    Makes total sense, Ritu. Are you customizing your resume for every job or using the same one for all applications?
user:  i'm using same one for all application actually
assistant:    That’s why you’re not getting enough calls. Your resume needs the right keywords and format to pass ATS. Does that make sense?
user:  ok
assistant:    Your resume should act like a magnet, attracting the right jobs. Without industry keywords, recruiters won’t see you, even if you’re perfect for the role. Want me to explain more?
user:  yes tell me
assistant:    There are two job markets: open, with regular postings, and closed, with senior roles not open to all. Were you aware of this?
user:  no
assistant:    Most senior jobs are hidden and filled through consultants who use ATS or keyword matching. That’s why your resume must be ATS-friendly and keyword-rich. Want to know how Outspark helps with this?
user:  hello
assistant:  Hi
user:  yeah i'm listening
assistant:   Outspark has helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber. Want to hear how we can help you too?
user:  m as in
assistant:    Ritu, we create ten ATS-friendly resumes, ten tailored cover letters, and ten interview prep kits. Each resume is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. Following so far?
user:  okay
assistant:    We also offer two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  okay
assistant:    The LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to engage to build your presence. What do you think this package should cost, Ritu?
user:  i don't know about this one actually
assistant:    No worries, Ritu! This whole package is valued over ten thousand rupees, but for a limited time, we offer it at just two thousand plus GST. Interested to know more?
user:  two thousand per how much month for one month or two month
assistant:    It’s a one-time payment for lifetime access to all services, no monthly fees. Sounds good?
user:  okay
assistant:   Great
user:  yeah correct so it means you're saying that
assistant:    Yes
user:  two thousand plus gst
assistant:    Exactly
user:  then total it will
assistant:    Around two thousand three hundred sixty rupees with GST included. Ready to grab this offer, Ritu?
user:  can you
assistant:    Sure
user:  this is your contact number so can i
assistant:    I
user:  so can i call you after some time
assistant:    Of course, Ritu! When’s a good time for me to call you back?
user:  around two o'clock
assistant:    Perfect, Ritu
user:  so i'll think about this one ok and i'll confirm ok
assistant:    Sure, take your time! I’ll call you at two o’clock to check in. Looking forward to helping you!
assistant: Call will now disconnect
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Anita offered Outspark's services, which include creating tailored resumes, cover letters, and LinkedIn profile enhancements, all for a one-time fee of approximately 2,360 rupees including GST. Ritu expressed interest but wanted to think it over and requested a follow-up call at 2 PM to confirm her decision. The call ended with Anita agreeing to call Ritu back at the specified time., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Follow-up", "disposition_2": "Scheduled", "disposition_3": "Customer will confirm after thinking"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-up, disposition_2=Scheduled, disposition_3=Customer will confirm after thinking}}}, smart_status=rescheduled, conversation_duration=351.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=4466, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=4466, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=179, input=1185}, azure_gpt-4_1-mini={output=996, input=113675}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=179, input=1185, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=996, input=113675, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=203, input=99477, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 05:45:12, status=completed}

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However, it doesn't follow reverse chronological order, which may confuse ATS systems., score=65, readability=The readability of the header information can be improved by using consistent labeling. The use of bullet points assists in readability, though the use of varied formatting within sections creates slight readability issues., essentialSectionsPresence=All essential sections such as Experience, Education, and Skills are present, enhancing its comprehensiveness. Personal Summary is included but might benefit from rephrasing to avoid redundancy with work experience., scale=100}, atsReadabilityScore={feedback=The resume is somewhat compatible with ATS but has room for improvement in keyword placement and chronological structuring. Ensuring clear headings and standard formats can improve scanning., score=66, scale=100, keyElementsReadableByATS=Primary elements like contact information and job titles are generally well-structured. However, better formatting and specific keywords aligned to the desired position can aid in ATS detection.}, impact={feedback=The impact of achievements isn't significantly quantified, reducing overall impact. Some achievements and responsibilities would benefit from being converted to more result-driven statements., score=57, spellCheck=The resume text appears to be free of spelling errors, but a few grammatical issues are present which can be improved upon through careful proofing., bulletPointsUsage=The bullet points provide clarity and separation but lack consistency in length and detail. Increasing consistency with well-structured bullet points could improve impact drastically., weakActionVerbs=Using more dynamic verbs could improve the strength of the descriptions. Currently, some action verbs lack the intensity, conveying less proactive engagement in tasks., scale=100, quantifyingImpact=Most of the accomplishments lack metrics, reducing the impact of achievements. Including clear numbers and statistics where possible will enhance substantiveness., repetitionAvoidance=There is noticeable repetition in describing duties in different job roles. This repetition could be reduced by merging similar points and exploring varied vocabulary., accomplishmentLanguage=The language used lacks focus on tangible accomplishments and outcomes, thereby dulling impact. Integrating more outcome-driven language can transform some statements.}, crispness={feedback=The resume is slightly longer than necessary for the level of experience indicated. Condensing some of the sections could enhance clarity and focus., resumeLength=The overall length of the resume is manageable, but some sections contain excessive information. A one-page resume is ideal unless extensively detailing a significant experience., score=53, bulletPointsCount=The resume has an adequate number of bullet points, yet some lack conciseness. Streamlining bullet points to focus on key achievements can make the resume more succinct., fillerWords=There are instances of unnecessary filler words which could be eliminated for cleaner delivery. Focus on direct and decisive language to improve sharpness., bulletPointLength=Several bullet points are overly detailed, making them less impactful. Shortening these to highlight key achievements without narrative detail would improve clarity., scale=100}, qualityAddOn={feedback=The stylistic consistency is somewhat affected by variations in formatting and language. Ensuring uniformity in style and tone would enhance professionalism., score=60, buzzwordsCliches=The presence of terms like 'passionate' and 'forward-thinking' could be replaced with more specific descriptions of activities and outcomes. Using concrete examples can increase value., datesFormatting=Inconsistent date formatting is present, which can confuse systems and readers. Standardizing date formats throughout will improve the document's professionalism., activeVoice=The resume makes fair use of active voice, but inconsistencies remain. Rephrasing sections into consistently active voice can enhance engagement and impact., scale=100, personalPronounsUsage=While personal pronouns are generally avoided, there is a need for maintaining indirect speech. Review sentences to ensure removal of any stray pronoun use.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that Ritu?
user:  hello
assistant:  Hi Ritu, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  actually i'm booking the job change
assistant:  Got it, Ritu. You have ten years of experience, right?
user:  no
assistant:   Oh, sorry! Could you
user:  six months seven year experience
assistant:   Thanks for sharing, Ritu. What kind of roles are you targeting?
user:  actually in the video and basic i am i am having experience three point seven year ok
assistant:   Okay
user:  before like before four month ok i worked in a software quality ok test cases test plan i have made and i turned ok and i did the like web page testing ok but now actually my role is in mes integration part with the customer because
assistant:  Thanks for
user:  in my company we are developing the
assistant:   Sorry, Ritu, I missed that. Could you please repeat?
user:  yeah actually in we are developing the mes in maths it's a manufacturing execution system server ok so that server i'm taking care with my team with my whole team development team ok and the testing team ok so that i'm that part i'm taking care with the the stakeholders with the customer because as per the customer we are
assistant:   Thanks for explaining
user:  so that things i am taking care
assistant:   That’s great, Ritu! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  ats
assistant:   ATS is software that helps HR shortlist the best profiles. If your resume isn’t ATS-friendly, it might get rejected before reaching HR. Makes sense?
user:  ok
assistant:   Ritu, your resume scored sixty point two out of one hundred. Anything below eighty is poor for ATS. So even if you’re qualified, ATS might be rejecting your resume. Are you getting enough relevant interview calls?
user:  actually need to improve my resume ok
assistant:    Exactly
user:  that's why i checked
assistant:    Makes total sense, Ritu. Are you customizing your resume for every job or using the same one for all applications?
user:  i'm using same one for all application actually
assistant:    That’s why you’re not getting enough calls. Your resume needs the right keywords and format to pass ATS. Does that make sense?
user:  ok
assistant:    Your resume should act like a magnet, attracting the right jobs. Without industry keywords, recruiters won’t see you, even if you’re perfect for the role. Want me to explain more?
user:  yes tell me
assistant:    There are two job markets: open, with regular postings, and closed, with senior roles not open to all. Were you aware of this?
user:  no
assistant:    Most senior jobs are hidden and filled through consultants who use ATS or keyword matching. That’s why your resume must be ATS-friendly and keyword-rich. Want to know how Outspark helps with this?
user:  hello
assistant:  Hi
user:  yeah i'm listening
assistant:   Outspark has helped over two lakh people, including CEOs and VPs, get noticed by companies like Amazon and Uber. Want to hear how we can help you too?
user:  m as in
assistant:    Ritu, we create ten ATS-friendly resumes, ten tailored cover letters, and ten interview prep kits. Each resume is customized for different roles and industries. You also get lifetime access to edit and download in twenty-five templates. Following so far?
user:  okay
assistant:    We also offer two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  okay
assistant:    The LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to engage to build your presence. What do you think this package should cost, Ritu?
user:  i don't know about this one actually
assistant:    No worries, Ritu! This whole package is valued over ten thousand rupees, but for a limited time, we offer it at just two thousand plus GST. Interested to know more?
user:  two thousand per how much month for one month or two month
assistant:    It’s a one-time payment for lifetime access to all services, no monthly fees. Sounds good?
user:  okay
assistant:   Great
user:  yeah correct so it means you're saying that
assistant:    Yes
user:  two thousand plus gst
assistant:    Exactly
user:  then total it will
assistant:    Around two thousand three hundred sixty rupees with GST included. Ready to grab this offer, Ritu?
user:  can you
assistant:    Sure
user:  this is your contact number so can i
assistant:    I
user:  so can i call you after some time
assistant:    Of course, Ritu! When’s a good time for me to call you back?
user:  around two o'clock
assistant:    Perfect, Ritu
user:  so i'll think about this one ok and i'll confirm ok
assistant:    Sure, take your time! I’ll call you at two o’clock to check in. Looking forward to helping you!
assistant: Call will now disconnect
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Anita offered Outspark's services, which include creating tailored resumes, cover letters, and LinkedIn profile enhancements, all for a one-time fee of approximately 2,360 rupees including GST. Ritu expressed interest but wanted to think it over and requested a follow-up call at 2 PM to confirm her decision. The call ended with Anita agreeing to call Ritu back at the specified time., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=351.4, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=4466, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=4466, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=179, input=1185}, azure_gpt-4_1-mini={output=996, input=113675}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=179, input=1185, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=996, input=113675, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=203, input=99477, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-14 05:45:12, status=call-disconnected}

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Context Details
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