Call Details

Bolna ID: 7d3f07ff-bc16-4c6f-a0bb-d154ec78fa64

Phone: +919730513689

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-13 15:32:12

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-13 15:43:44

Next Call Scheduled:
2025-10-13 15:43:44

Call Timeline 14
2025-10-13 15:32:14
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-13 15:32:15
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 15:32:17
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 15:32:53
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 15:32:53
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-13 15:32:54
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-13 15:38:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=9333e684-150d-4a81-ba79-6dc8d4698ecd}
2025-10-13 15:38:44
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=BUSY, retry_bolna_id=9333e684-150d-4a81-ba79-6dc8d4698ecd}
2025-10-13 15:38:44
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-13 15:38:44
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=9333e684-150d-4a81-ba79-6dc8d4698ecd}
2025-10-13 15:44:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=e359228a-4e27-48af-afef-3b8a67c4e8e9}
2025-10-13 15:45:13
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=NO_ANSWER, retry_bolna_id=e359228a-4e27-48af-afef-3b8a67c4e8e9}
2025-10-13 15:45:13
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-13 15:45:13
NO_ANSWER MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=e359228a-4e27-48af-afef-3b8a67c4e8e9}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-13 10:08:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T10:08:09.871262, scheduled_at=2025-10-13T10:08:09.871232, custom_extractions=null, telephony_data={duration=0.0, to_number=+919730513689, provider_call_id=32275e9d-83da-489b-9c2d-65e4f55d1f49, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919730513689, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=7d3f07ff-bc16-4c6f-a0bb-d154ec78fa64, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-13T10:08:43.556178, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 10:08:43, id=9333e684-150d-4a81-ba79-6dc8d4698ecd, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 10:08:09, status=busy}

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{created_at_str=2025-10-13 10:02:14, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T10:02:14.007357, scheduled_at=2025-10-13T10:02:14.007318, custom_extractions=null, telephony_data={duration=0.0, to_number=+919730513689, provider_call_id=a9baf913-d1b3-46eb-9522-a21ce33ccd28, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919730513689, recipient_data={recipient_phone_number=null, review_completed=2025-10-13 15:21:51, callback_request_id=null, is_callback=null, fullName=Rahul, resume_review_id=68eccb8018c34103788dcd34, reviewDetails={overallScore={score=56.4, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout of the resume is structured but lacks clear delineation between sections, which affects readability. It is critical to use consistent spacing and headings for a professional appearance., score=60, readability=Due to the lack of spacing and compressed text, readability is significantly impacted. Improving formatting through better spacing and use of bullet points would enhance its overall presentation., essentialSectionsPresence=All essential sections like Experience, Education, and Skills are present, though they could benefit from clearer organization. Ensure the Experience section is in reverse chronological order to emphasize recent achievements., scale=100}, atsReadabilityScore={feedback=The resume contains unformatted blocks of text and inconsistent keyword usage, which hinders ATS readability. Structured formatting and strategic keyword incorporation are necessary for optimization., score=59, scale=100, keyElementsReadableByATS=Key information is present but buried in dense text, which challenges ATS extraction. Enhancing the clarity of key elements will improve ATS compatibility.}, impact={feedback=The resume attempts to demonstrate impact but lacks significant quantifiable achievements and strong action verbs. Enhanced use of metrics and tangible outcomes would considerably improve impact perception., score=57, spellCheck=There are noticeable spelling and typographic errors which detract from professionalism. Proofreading for errors is essential before submission., bulletPointsUsage=While bullet points are used to list skills and responsibilities, they are often lengthy and lack conciseness. Shortening these points will enhance clarity and focus., weakActionVerbs=Several bullet points employ weak action verbs that do not convey a clear sense of achievement. Replace these with more powerful and varied verbs to strengthen the narrative., scale=100, quantifyingImpact=The resume lacks quantifiable data to support claims, making achievements less impactful. Incorporating figures and percentages to demonstrate success will greatly improve this., repetitionAvoidance=There is an evident repetition of similar phrases and verbs, reducing overall engagement. Diversifying language and using varied expressions can counter this issue., accomplishmentLanguage=The language focuses heavily on duties rather than accomplishments, which undermines the perceived impact. Shifting focus to outcomes and results will create a stronger impression.}, crispness={feedback=The resume length is slightly extended considering the role it targets, leading to a verbosity that can be minimized. Condense the content to maintain the reader's attention while providing necessary details., resumeLength=The resume is relatively long due to overcrowding of information without adequate spacing. Aim to reduce clutter by eliminating supplementary details that aren't crucial., score=52, bulletPointsCount=A large number of bullet points dilutes the impact of each item. Limit bullet points to the most impactful achievements and responsibilities for each past role., fillerWords=Filler words and excessive jargon are prevalent and detract from the document's crispness. Removing these will contribute to a more direct and professional tone., bulletPointLength=Bullet points are often long and descriptive; focusing on brevity and clarity is essential. Ensuring that each point is a concise statement would improve readability., scale=100}, qualityAddOn={feedback=The resume tends to use overused jargon which could be replaced with more meaningful terms and quantifiable language. Consistency in formatting and date representation is crucial for clarity., score=54, buzzwordsCliches=Buzzwords like 'team player' and 'hard working' are cliches that should be replaced. Opt for clear, precise descriptions that convey genuine skills and accomplishments., datesFormatting=Dates are inconsistently formatted, which can create confusion. 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