Call Details

Bolna ID: f4f0ac0b-679b-41c4-8716-8c7180e4422c

Phone: +917249503343

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-13 15:12:11

Ended:
Not set

Last Processed:
2025-10-13 15:21:09

Last Retry At:
2025-10-13 15:21:09

Next Retry Scheduled:
2025-10-13 15:17:45

Next Call Scheduled:
2025-10-13 15:17:45

Call Timeline 14
2025-10-13 15:12:11
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-13 15:12:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 15:12:14
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 15:12:45
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 15:12:45
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-13 15:12:45
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-13 15:18:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=418455a5-32e7-4a0c-bf7a-3a717fc0168c}
2025-10-13 15:19:29
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=418455a5-32e7-4a0c-bf7a-3a717fc0168c}
2025-10-13 15:19:29
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=418455a5-32e7-4a0c-bf7a-3a717fc0168c, reason=Retry attempt succeeded}
2025-10-13 15:19:29
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=418455a5-32e7-4a0c-bf7a-3a717fc0168c}
2025-10-13 15:19:36
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=418455a5-32e7-4a0c-bf7a-3a717fc0168c}
2025-10-13 15:19:36
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=418455a5-32e7-4a0c-bf7a-3a717fc0168c, reason=Retry attempt succeeded}
2025-10-13 15:19:36
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=418455a5-32e7-4a0c-bf7a-3a717fc0168c}
2025-10-13 15:21:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-13 15:21:09}
Call History (Raw Callbacks) 8

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user:  hello hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  hello
assistant:  Hey! I’m here to help. Did you check your resume score with us today? Are you looking for a job change or just updating your resume?
user:  no i just saw
assistant:  Got it! Are you currently
user:  check your website okay
assistant:   Cool! I see you have ten years of experience, right? What kind of roles are you aiming for?
user:  i don't want your service thanks for information thank you
assistant:   I get it, but just one quick thing—are you getting enough interview calls with your current resume?
assistant: Call will now disconnect
, updated_at=2025-10-13T09:49:35.767102, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 09:49:35, id=418455a5-32e7-4a0c-bf7a-3a717fc0168c, campaign_id=null, summary=The conversation was a brief exchange between an agent and a user. The agent initiated the call, checking if it was a good time to chat and inquiring about the user's resume and job search status. The user expressed disinterest in the agent's services and indicated they were not looking for assistance. The agent attempted to gather more information about the user's interview calls but the user declined further engagement, leading to the call's disconnection., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Not Interested", "disposition_2": "No Service Required", "disposition_3": "Customer Declined Service"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Not Interested, disposition_2=No Service Required, disposition_3=Customer Declined Service}}}, smart_status=not_interested, conversation_duration=42.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=452, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=452, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=86, input=163}, azure_gpt-4_1-mini={output=100, input=9421}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=86, input=163, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=100, input=9421, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10004, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 09:48:09, status=completed}

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user:  hello hello
assistant:  Hey! Just checking, is now a good time to chat?
user:  hello
assistant:  Hey! I’m here to help. Did you check your resume score with us today? Are you looking for a job change or just updating your resume?
user:  no i just saw
assistant:  Got it! Are you currently
user:  check your website okay
assistant:   Cool! I see you have ten years of experience, right? What kind of roles are you aiming for?
user:  i don't want your service thanks for information thank you
assistant:   I get it, but just one quick thing—are you getting enough interview calls with your current resume?
assistant: Call will now disconnect
, updated_at=2025-10-13T09:49:26.372333, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 09:49:26, id=418455a5-32e7-4a0c-bf7a-3a717fc0168c, campaign_id=null, summary=The conversation was a brief exchange between an agent and a user. The agent initiated the call, checking if it was a good time to chat and inquiring about the user's resume and job search status. The user expressed disinterest in the agent's services and indicated they were not looking for assistance. The agent attempted to gather more information about the user's interview calls but the user declined further engagement, leading to the call's disconnection., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=42.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=452, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=452, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=86, input=163}, azure_gpt-4_1-mini={output=100, input=9421}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=86, input=163, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=100, input=9421, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10004, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 09:48:09, status=call-disconnected}

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{created_at_str=2025-10-13 09:48:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T09:48:09.914732, scheduled_at=2025-10-13T09:48:09.914695, custom_extractions=null, telephony_data={duration=0.0, to_number=+917249503343, provider_call_id=eaa5f493-9fe3-4938-ba1b-923d7d592788, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917249503343, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=f4f0ac0b-679b-41c4-8716-8c7180e4422c, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-13T09:48:13.488211, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 09:48:13, id=418455a5-32e7-4a0c-bf7a-3a717fc0168c, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 09:48:09, status=ringing}

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{created_at_str=2025-10-13 09:42:11, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T09:42:11.604679, scheduled_at=2025-10-13T09:42:11.604621, custom_extractions=null, telephony_data={duration=0.0, to_number=+917249503343, provider_call_id=c9a2036a-af42-4d7a-81e3-862b3582f355, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+917249503343, recipient_data={recipient_phone_number=null, review_completed=2025-10-13 15:02:06, callback_request_id=null, is_callback=null, fullName=Mrs., resume_review_id=68ecc6c918c34103788dcbc3, reviewDetails={overallScore={score=62.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume has a clear structure with standard sections such as Career Objective, Education, and Work Experience included. However, the contact information could be more prominently placed at the top to immediately draw attention., score=65, readability=While most sections are easily readable, the layout feels somewhat cluttered due to the lack of visual breaks between major sections. Enhancing whitespace and fonts could greatly improve the flow and readability of the document., essentialSectionsPresence=Essential sections like Education and Experience are well-detailed, but the Experience section should be reordered to highlight the most recent roles first. Adding a professional summary at the beginning could offer a stronger introduction., scale=100}, atsReadabilityScore={feedback=This resume is generally compatible with ATS systems, having all critical information labeled and consistently structured. However, increasing the utilization of industry-relevant keywords would strengthen ATS compatibility., score=66, scale=100, keyElementsReadableByATS=Key elements such as contact details, experience, and skills are readily readable by ATS. It's important to stay mindful of keyword frequency related to specific jobs to improve application success.}, impact={feedback=The resume effectively uses bullet points to outline responsibilities but lacks quantifiable achievements that could enhance its impact. Consider integrating metrics such as percentages or numbers to better demonstrate success in roles., score=60, spellCheck=Spelling seems accurate throughout the resume, but ensure consistent formatting of technical terms and proper nouns for professionalism. It's beneficial to run a thorough grammar and spelling check as a precaution., bulletPointsUsage=Bullet points are used throughout the resume, helping to break down information into digestible pieces. However, some points lack specifics, and should focus on tangible outcomes or contributions for better clarity., weakActionVerbs=Action verbs, though present, sometimes lack strength. Substituting with more forceful words like 'spearheaded' instead of 'oversaw' could provide a more assertive tone., scale=100, quantifyingImpact=Currently, there is minimal information quantifying the impact of tasks handled in past roles, which could enrich the impact aspect of this resume. Adding specifics like 'increased efficiency by 20%' would add considerable weight., repetitionAvoidance=There seems to be a minimal level of repetition in action verbs, yet diversifying verb choice could further enhance the dynamic quality of descriptions. Deliberately choosing varied verbs would avoid the monotony and increase readership engagement., accomplishmentLanguage=The resume should utilize more accomplishment-oriented language to demonstrate value, rather than merely describing duties. Emphasize on results and achievements rather than processes to convey real contribution.}, crispness={feedback=The resume should be more concisely crafted to better retain the reader's attention. Reducing the wordiness of bullet points may also contribute to a more focused document., resumeLength=The overall length is standard, yet condensing some sections could make the resume more succinct. Avoid including unnecessary details that do not directly relate to the job target., score=58, bulletPointsCount=There's a moderate number of bullet points across the document, but some could be combined for efficiency. Aim to keep points focused on key achievements to avoid overwhelming the reader., fillerWords=The presence of filler words detracts from the overall impact. Eliminate unnecessary verbiage to enhance the clarity and strength of each point., bulletPointLength=Several bullet points are overly wordy and would benefit from being more concise. Focus on maintaining brevity while ensuring all crucial information is retained., scale=100}, qualityAddOn={feedback=This resume can improve by avoiding generic terms and instead offering concrete examples of skill application. Ensuring a consistent date format across sections would enhance its professionalism., score=62, buzzwordsCliches=While the language is relatively clear, it occasionally drifts into cliché territory with phrases like 'dedicated professional'. Replace such buzzwords with specific examples of past accomplishments., datesFormatting=Date formats lack consistency and should be unified. Use a consistent format such as 'MMM YYYY' (e.g., Apr 2019) for a polished appearance., activeVoice=The use of active voice could be improved to enhance clarity and directness. Encourage more action-focused wording to depict a proactive approach., scale=100, personalPronounsUsage=Notably, personal pronouns are absent, conforming to professional resume standards. 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Context Details
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