Call Details

Bolna ID: c292c466-2a5d-434c-b328-b005840cb4fd

Phone: +919652055786

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-13 12:07:15

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-13 12:18:27

Next Call Scheduled:
2025-10-13 12:18:27

Call Timeline 14
2025-10-13 12:07:15
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-13 12:07:19
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 12:07:20
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 12:07:35
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 12:07:35
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-13 12:07:35
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-13 12:13:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=58772235-bb28-4148-94c6-d3261287e068}
2025-10-13 12:13:27
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=BUSY, retry_bolna_id=58772235-bb28-4148-94c6-d3261287e068}
2025-10-13 12:13:27
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-13 12:13:27
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=58772235-bb28-4148-94c6-d3261287e068}
2025-10-13 12:19:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=3d6f8e3c-8803-4394-8959-ba9a689a45de}
2025-10-13 12:19:28
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=BUSY, retry_bolna_id=3d6f8e3c-8803-4394-8959-ba9a689a45de}
2025-10-13 12:19:28
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-13 12:19:28
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=3d6f8e3c-8803-4394-8959-ba9a689a45de}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-13 06:43:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T06:43:09.955858, scheduled_at=2025-10-13T06:43:09.95583, custom_extractions=null, telephony_data={duration=0.0, to_number=+919652055786, provider_call_id=fcc0b915-cde4-4954-bcff-0cd63e951cf7, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919652055786, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=c292c466-2a5d-434c-b328-b005840cb4fd, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-13T06:43:26.828894, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 06:43:26, id=58772235-bb28-4148-94c6-d3261287e068, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 06:43:09, status=busy}

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{created_at_str=2025-10-13 06:37:15, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T06:37:15.680457, scheduled_at=2025-10-13T06:37:15.680425, custom_extractions=null, telephony_data={duration=0.0, to_number=+919652055786, provider_call_id=6f48cb7d-d9c4-407f-b84d-c7d506d44833, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919652055786, recipient_data={recipient_phone_number=null, review_completed=2025-10-13 11:56:49, callback_request_id=null, is_callback=null, fullName=NAYANESH, resume_review_id=68ec9b6a18c34103788dc1fa, reviewDetails={overallScore={score=62.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is generally effective, with clear sections for education and experience. However, the experience section needs to be presented in reverse chronological order to highlight recent accomplishments first., score=64, readability=Overall readability is decent; each section is neatly divided, making it easy to scan. However, ensuring uniformity in sections titles and consistent use of fonts will enhance readability., essentialSectionsPresence=Essential sections such as Professional Summary, Skills, Experience, Education, and Achievements are present. It is advisable to avoid unnecessarily lengthy sections and look at removing less critical sections like languages if not relevant., scale=100}, atsReadabilityScore={feedback=The resume is generally compatible with ATS systems, capturing essential details like contact information and employment history. Improving keyword density related to target roles will further enhance this score., score=65, scale=100, keyElementsReadableByATS=Key elements such as the candidate's name, job titles, and dates are all formatted for easy parsing by ATS. Ensure relevant job-related keywords are consistently present to improve visibility in searches.}, impact={feedback=The resume showcases efforts in quantifying achievements, which is commendable, but there is room for further emphasis on results. Stronger, more varied action verbs will enhance the overall impact of statements., score=61, spellCheck=No apparent spelling errors were detected, which indicates thorough editing. Maintaining this level of precision ensures professionalism., bulletPointsUsage=Bullet points are effectively used to segment achievements and roles. However, some points are repetitious in nature and could be combined to enhance clarity and conciseness., weakActionVerbs=Mostly strong verbs are used, yet in some places, switching to a more dynamic verb form would boost the assertiveness. Avoid basic verbs that do not add value to the reader's understanding of the role., scale=100, quantifyingImpact=Efforts to quantify achievements are evident, contributing positively to the impact value. However, additional specific metrics could bring out clearer insights into performance., repetitionAvoidance=Some repetition is noted, especially in verbs and certain descriptions across roles. It is advisable to diversify the language used to maintain the reader's interest and provide freshness to each point., accomplishmentLanguage=Accomplishment-oriented language has been used, though making statements more concise and centered on personal contributions will further drive impact. Highlight individual contributions over general team achievements when possible.}, crispness={feedback=The document struggles slightly with crispness and could benefit from a cleaner, more concise format. Several bullet points are overly descriptive, leading to some loss of impact., resumeLength=For the level of experience detailed, the resume is slightly lengthy. Reducing redundancy and streamlining content to fit a more compact format could be beneficial., score=59, bulletPointsCount=The count of bullet points is adequate, yet it's more effective to condense related points. Avoid using bullet points in less substantial sections., fillerWords=There's some use of filler words that could be omitted in favor of concise expressions. This will improve the overall sharpness and professionalism of the document., bulletPointLength=Some bullet points are too lengthy, reducing the effectiveness of statements. Shortening these and emphasizing only key details is recommended., scale=100}, qualityAddOn={feedback=The resume adheres to many quality guidelines, but there are areas for refinement. Eliminating buzzwords and ensuring stylistic consistency will enhance quality., score=62, buzzwordsCliches=There are a few instances of buzzwords such as 'versatile' and 'strong global exposure'. Aim to provide concrete examples that demonstrate these qualities instead of relying on cliches., datesFormatting=Dates are formatted consistently which aids clarity. However, ensure they are all in the same style to avoid confusion (e.g., 'Feb 2021 - May 2021' vs 'Nov 2023 - Present')., activeVoice=Active voice is used effectively in several instances, though some sections could benefit from a more thorough application to improve immediacy and actionability., scale=100, personalPronounsUsage=The use of personal pronouns is minimal and appropriate. 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