Call Details

Bolna ID: 16a4a4b8-d4a3-472c-b44c-6fb6e4dca901

Phone: +918826920631

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-13 11:46:09

Ended:
Not set

Last Processed:
2025-10-13 11:54:09

Last Retry At:
2025-10-13 11:54:09

Next Retry Scheduled:
2025-10-13 11:51:34

Next Call Scheduled:
2025-10-13 11:51:34

Call Timeline 14
2025-10-13 11:46:11
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-13 11:46:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 11:46:15
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 11:46:34
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 11:46:34
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-13 11:46:34
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-13 11:52:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8231dda2-f496-44ae-ab5e-c6d0a3065969}
2025-10-13 11:52:34
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=8231dda2-f496-44ae-ab5e-c6d0a3065969}
2025-10-13 11:52:34
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=8231dda2-f496-44ae-ab5e-c6d0a3065969, reason=Retry attempt succeeded}
2025-10-13 11:52:34
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8231dda2-f496-44ae-ab5e-c6d0a3065969}
2025-10-13 11:52:40
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=8231dda2-f496-44ae-ab5e-c6d0a3065969}
2025-10-13 11:52:41
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=8231dda2-f496-44ae-ab5e-c6d0a3065969, reason=Retry attempt succeeded}
2025-10-13 11:52:41
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=8231dda2-f496-44ae-ab5e-c6d0a3065969}
2025-10-13 11:54:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-13 11:54:09}
Call History (Raw Callbacks) 8

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, updated_at=2025-10-13T06:22:31.80203, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 06:22:31, id=8231dda2-f496-44ae-ab5e-c6d0a3065969, campaign_id=null, summary=The user and the agent engaged in a conversation regarding a specific issue or inquiry. The agent provided assistance and information relevant to the user's needs. The interaction was recorded under the phone call SID "984bea0e-6a70-41af-99ed-64dae65c0c0b" and involved agent ID "2fefba9f-c4bd-492b-8ccf-d72da990f4f0" with execution ID "8231dda2-f496-44ae-ab5e-c6d0a3065969". The conversation took place on October 13, 2025, at 11:52 AM local time in the Asia/Calcutta timezone., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.5, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0.3999375, provider_connected=false}, transcriber_duration=0.3999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=147, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=147, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 06:22:09, status=call-disconnected}

{created_at_str=2025-10-13 06:22:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T06:22:09.857686, scheduled_at=2025-10-13T06:22:09.857653, custom_extractions=null, telephony_data={duration=0.0, to_number=+918826920631, provider_call_id=984bea0e-6a70-41af-99ed-64dae65c0c0b, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+918826920631, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=16a4a4b8-d4a3-472c-b44c-6fb6e4dca901, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-13T06:22:21.099866, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 06:22:21, id=8231dda2-f496-44ae-ab5e-c6d0a3065969, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 06:22:09, status=in-progress}

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{created_at_str=2025-10-13 06:16:11, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T06:16:11.01389, scheduled_at=2025-10-13T06:16:11.013853, custom_extractions=null, telephony_data={duration=0.0, to_number=+918826920631, provider_call_id=2d14d124-f960-4ded-a32a-98f04f5c9b67, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+918826920631, recipient_data={recipient_phone_number=null, review_completed=2025-10-13 11:35:15, callback_request_id=null, is_callback=null, fullName=Phani, resume_review_id=68ec96619f941c720e709640, reviewDetails={overallScore={score=62, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume includes essential sections such as Professional Experience, Education, and contact information. A Summary section could enhance readability and provide context., score=65, readability=The structure is clear with headings correctly used, but the resume's readability could improve with consistent font sizes and styles throughout. While most sections are easy to read, separating roles in a more distinct manner would benefit clarity., essentialSectionsPresence=While the Professional Experience and Education sections are present, adding a Skills section would better highlight your capabilities. The hobbies and interests section could be condensed or combined with community service., scale=100}, atsReadabilityScore={feedback=The resume is generally ATS-compatible with clear headings and structure. However, ensure key sections consistently use standard titles for better machine parsing., score=65, scale=100, keyElementsReadableByATS=Key elements such as name, contact information, and education are clearly laid out for ATS reading. More industry-specific keywords could be integrated to enhance relevance to potential roles.}, impact={feedback=The resume effectively uses bullet points but lacks quantifiable achievements in certain descriptions. More consistent use of action-oriented language could enhance the impact of your experiences., score=60, spellCheck=The resume is generally well-proofread with no apparent spelling errors. Maintaining this standard ensures professionalism and attention to detail., bulletPointsUsage=Bullet points are used effectively, providing clarity and focus. However, consider reducing the number of bullet points by combining similar details to avoid redundancy., weakActionVerbs=Some action verbs lack assertiveness; using stronger alternatives could better convey accomplishments. Consider verbs such as 'optimized', 'orchestrated', or 'engineered' for more impact., scale=100, quantifyingImpact=The resume occasionally quantifies achievements but should aim for more measurable outcomes in every bullet point. Incorporating more statistics or figures would considerably strengthen the impact., repetitionAvoidance=There is a noticeable repetition of roles and responsibilities across different positions. Varied descriptions and wording can illustrate a broader range of skills., accomplishmentLanguage=While the language is result-driven, stronger emphasis on accomplishments rather than duties could be established. Incorporating outcome-based descriptions would greatly enhance persuasiveness.}, crispness={feedback=At four pages, the resume is somewhat lengthy; aim for conciseness by focusing only on the most relevant experiences. Reducing the number and length of bullet points can significantly improve readability and impact., resumeLength=The resume length is excessive for the experience level, and trimming down irrelevant or less impactful information would be beneficial. Aim to consolidate sections such as older work experiences to save space., score=58, bulletPointsCount=There are too many bullet points, leading to reader fatigue. Reducing the bullet count per section will ensure key achievements stand out effectively., fillerWords=The presence of filler words is minimal, which is positive. Continue to focus on clear, direct language for brevity and impact., bulletPointLength=Some bullet points are overly long, diluting their intended impact. Shorter, punchier bullet points are preferable for better engagement., scale=100}, qualityAddOn={feedback=The resume avoids excessive buzzwords, but there is room to refine date formats for consistency and clarity. 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Context Details
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