Call Details

Bolna ID: e1472ca7-18e3-4b75-9ad6-99febb4c4fa8

Phone: +916353407902

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-13 10:36:09

Ended:
Not set

Last Processed:
2025-10-13 10:44:10

Last Retry At:
2025-10-13 10:44:10

Next Retry Scheduled:
2025-10-13 10:41:39

Next Call Scheduled:
2025-10-13 10:41:39

Call Timeline 14
2025-10-13 10:36:11
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-13 10:36:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 10:36:16
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 10:36:39
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 10:36:39
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-13 10:36:39
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-13 10:42:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=1d04772e-7d6e-48e5-a8b4-3f34970da85b}
2025-10-13 10:42:54
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=1d04772e-7d6e-48e5-a8b4-3f34970da85b}
2025-10-13 10:42:54
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=1d04772e-7d6e-48e5-a8b4-3f34970da85b, reason=Retry attempt succeeded}
2025-10-13 10:42:54
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=1d04772e-7d6e-48e5-a8b4-3f34970da85b}
2025-10-13 10:43:00
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=1d04772e-7d6e-48e5-a8b4-3f34970da85b}
2025-10-13 10:43:00
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=1d04772e-7d6e-48e5-a8b4-3f34970da85b, reason=Retry attempt succeeded}
2025-10-13 10:43:00
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=1d04772e-7d6e-48e5-a8b4-3f34970da85b}
2025-10-13 10:44:10
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-13 10:44:10}
Call History (Raw Callbacks) 8

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, updated_at=2025-10-13T05:13:00.0919, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 05:13:00, id=1d04772e-7d6e-48e5-a8b4-3f34970da85b, campaign_id=null, summary=The conversation involved a user reaching out to an agent for assistance. The user likely had a specific inquiry or issue they needed help with, and the agent provided support or information in response. The call was logged with a unique identifier for tracking purposes. However, the specific details of the user's request and the agent's responses are not provided in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Disposition", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Disposition, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=11.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=11.199938, provider_connected=false}, transcriber_duration=11.199938, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=70, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=70, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 05:12:09, status=completed}

{created_at_str=2025-10-13 05:12:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.42, batch_id=null, cost_breakdown={synthesizer=0.24, transcriber=0.172, synthesizer_breakdown={welcome_message=0, conversation=0.24}, llm=0.004, platform=0, transcriber_breakdown={analytics=0, conversation=0.172}, network=0, llm_breakdown={analytics=0, summarization=0.004, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T05:12:09.876235, scheduled_at=2025-10-13T05:12:09.876201, custom_extractions=null, telephony_data={duration=0.0, to_number=+916353407902, provider_call_id=998b98b8-c12c-4ff1-9b3f-8b3e215145cb, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916353407902, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e1472ca7-18e3-4b75-9ad6-99febb4c4fa8, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-13T05:12:51.4723, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 05:12:51, id=1d04772e-7d6e-48e5-a8b4-3f34970da85b, campaign_id=null, summary=The conversation involved a user reaching out to an agent for assistance. The user likely had a specific inquiry or issue they needed help with, and the agent provided support or information in response. The call was logged with a unique identifier for tracking purposes. However, the specific details of the user's request and the agent's responses are not provided in the transcript., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=11.3, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=11.199938, provider_connected=false}, transcriber_duration=11.199938, transcriber_model=nova-3, synthesizer_characters=24, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=24, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=70, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=70, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 05:12:09, status=call-disconnected}

{created_at_str=2025-10-13 05:12:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T05:12:09.876235, scheduled_at=2025-10-13T05:12:09.876201, custom_extractions=null, telephony_data={duration=0.0, to_number=+916353407902, provider_call_id=998b98b8-c12c-4ff1-9b3f-8b3e215145cb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916353407902, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e1472ca7-18e3-4b75-9ad6-99febb4c4fa8, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-13T05:12:30.903987, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 05:12:30, id=1d04772e-7d6e-48e5-a8b4-3f34970da85b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 05:12:09, status=in-progress}

{created_at_str=2025-10-13 05:12:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T05:12:09.876235, scheduled_at=2025-10-13T05:12:09.876201, custom_extractions=null, telephony_data={duration=0.0, to_number=+916353407902, provider_call_id=998b98b8-c12c-4ff1-9b3f-8b3e215145cb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916353407902, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e1472ca7-18e3-4b75-9ad6-99febb4c4fa8, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-13T05:12:14.92884, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 05:12:14, id=1d04772e-7d6e-48e5-a8b4-3f34970da85b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 05:12:09, status=ringing}

{created_at_str=2025-10-13 05:12:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T05:12:09.876235, scheduled_at=2025-10-13T05:12:09.876201, custom_extractions=null, telephony_data={duration=0.0, to_number=+916353407902, provider_call_id=998b98b8-c12c-4ff1-9b3f-8b3e215145cb, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+916353407902, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=e1472ca7-18e3-4b75-9ad6-99febb4c4fa8, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-13T05:12:12.726033, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 05:12:12, id=1d04772e-7d6e-48e5-a8b4-3f34970da85b, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 05:12:09, status=initiated}

{created_at_str=2025-10-13 05:06:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T05:06:10.975629, scheduled_at=2025-10-13T05:06:10.975595, custom_extractions=null, telephony_data={duration=0.0, to_number=+916353407902, provider_call_id=6d8508cd-87e2-42a6-bd42-2d80c3dd7bf0, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+916353407902, recipient_data={recipient_phone_number=null, review_completed=2025-10-13 10:25:27, callback_request_id=null, is_callback=null, fullName=RAJU, resume_review_id=68ec860918c34103788dbc9e, reviewDetails={overallScore={score=61.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume features essential sections such as personal details, education, and work experience. However, the layout could benefit from better structuring to enhance readability., score=68, readability=The lengthy descriptions in some sections affect readability. Breaking down information into smaller, more digestible parts could be beneficial., essentialSectionsPresence=Crucial sections are present, but the work experience should be in reverse chronological order. The hobbies and personal details sections might not be necessary for a professional resume aiming for technical roles., scale=100}, atsReadabilityScore={feedback=The structure needs improvements to optimize ATS readability, especially through clear headings. Proper labeling and order of information are necessary for enhancing scannability., score=65, scale=100, keyElementsReadableByATS=The resume's key elements, such as contact details and experience, are present but require better formatting for optimal ATS compatibility. Consistent use of standard headings and bullet points will improve ATS readability.}, impact={feedback=Although the resume uses bullet points effectively, it lacks quantifiable achievements in many sections. Stronger, more varied action verbs are needed to convey impact more effectively., score=58, spellCheck=The resume is mostly free of spelling errors, but consistency in the use of technical terms should be maintained., bulletPointsUsage=The use of bullet points is evident, but they're not always concise or impactful. Refining bullet points to highlight key contributions or outcomes can improve clarity., weakActionVerbs=There is room for stronger action verbs; for instance, 'supervised' could be replaced with 'directed' or 'led' for a more compelling narrative., scale=100, quantifyingImpact=Few achievements are presented with quantifiable data. Including specific metrics, such as percentages or tangible outcomes, would greatly enhance the impact., repetitionAvoidance=The repetition of similar roles and responsibilities across different jobs lessens the impact. Highlight unique accomplishments in each role to avoid redundancy., accomplishmentLanguage=Some sentences focus more on responsibilities than accomplishments. Reframing these to emphasize outcomes will strengthen the resume.}, crispness={feedback=The resume is lengthy for the experience level, with several sections that could be condensed. More concise language would prevent reader fatigue and improve engagement., resumeLength=At four pages, the resume is excessively long, especially for the targeted role and experience level. Reducing content to focus on the most relevant information is recommended., score=55, bulletPointsCount=The number of bullet points varies greatly across sections, leading to imbalance. Standardizing the count can make the resume more coherent and easy to follow., fillerWords=There is an observable use of filler words that do not contribute to the content. Tightening the language by removing unnecessary words will increase crispness., bulletPointLength=Many bullet points are too lengthy, diluting the impact of key information. Striving for concise, impactful bullet points would enhance readability., scale=100}, qualityAddOn={feedback=Using specific, concrete terms instead of buzzwords will make the resume more impactful. Consistent formatting in dates and use of active voice will improve readability., score=60, buzzwordsCliches=The resume includes some generic terms like 'dedicated' and 'technical expertise.' More descriptive, situation-specific language would be beneficial., datesFormatting=Dates are mostly consistent but should be in a uniform format (e.g., mm/yyyy) for easier scanning by ATS., activeVoice=Use of passive voice in certain areas lessens immediacy. Switching to active voice, such as 'Executed project tasks' rather than 'Project tasks were executed,' will be more direct and engaging., scale=100, personalPronounsUsage=The resume generally avoids personal pronouns, which conforms to professional norms. 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Context Details
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