Call Details

Bolna ID: 688471a2-acdc-4b39-96f1-6ec5c5882917

Phone: +917539907296

From: +918035316264

Status: no-answer

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient rejected

Timestamps

Started:
2025-10-13 10:10:11

Ended:
Not set

Last Processed:
2025-10-13 10:20:09

Last Retry At:
2025-10-13 10:20:09

Next Retry Scheduled:
2025-10-13 10:16:16

Next Call Scheduled:
2025-10-13 10:16:16

Call Timeline 14
2025-10-13 10:10:12
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-13 10:10:14
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 10:10:19
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 10:11:16
NO_ANSWER MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 10:11:16
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=NO_ANSWER}
2025-10-13 10:11:16
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: NO_ANSWER, attempt_no=1}
2025-10-13 10:17:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d}
2025-10-13 10:18:19
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d}
2025-10-13 10:18:19
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d, reason=Retry attempt succeeded}
2025-10-13 10:18:19
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d}
2025-10-13 10:18:26
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=COMPLETED, retry_bolna_id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d}
2025-10-13 10:18:26
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, successful_retry_bolna_id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d, reason=Retry attempt succeeded}
2025-10-13 10:18:26
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d}
2025-10-13 10:20:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-13 10:20:09}
Call History (Raw Callbacks) 8

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  who's this
assistant:  I’m Anita from Outspark Resume Services, part of the Times of India Group. Just wanted to chat about your resume score you checked today. Are you looking for a job change or just updating your resume?
user:  the things are changed
assistant:  I get that things change fast! Are you currently looking for a job or just thinking about updating your
user:  like can you just call me back later
assistant:  Sure! What time works best for you today or tomorrow?
user:  one thirty
assistant:   Perfect, I’ll call you back at one thirty. Looking forward to talking then!
assistant: Call will now disconnect
, updated_at=2025-10-13T04:48:25.559466, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 04:48:25, id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d, campaign_id=null, summary=The conversation was between a user and an agent named Anita from Outspark Resume Services. Anita initiated the call to discuss the user's resume score and inquire if they were looking for a job change or just updating their resume. The user indicated that their situation had changed and requested to be called back later. Anita agreed and scheduled a follow-up call for 1:30 PM. The call ended with Anita confirming the callback time., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Callback", "disposition_2": "Scheduled", "disposition_3": "Customer requested callback at specific time"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Callback, disposition_2=Scheduled, disposition_3=Customer requested callback at specific time}}}, smart_status=rescheduled, conversation_duration=47.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=560, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=560, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=84, input=178}, azure_gpt-4_1-mini={output=118, input=9501}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=84, input=178, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=118, input=9501, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10104, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 04:47:10, status=completed}

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  who's this
assistant:  I’m Anita from Outspark Resume Services, part of the Times of India Group. Just wanted to chat about your resume score you checked today. Are you looking for a job change or just updating your resume?
user:  the things are changed
assistant:  I get that things change fast! Are you currently looking for a job or just thinking about updating your
user:  like can you just call me back later
assistant:  Sure! What time works best for you today or tomorrow?
user:  one thirty
assistant:   Perfect, I’ll call you back at one thirty. Looking forward to talking then!
assistant: Call will now disconnect
, updated_at=2025-10-13T04:48:16.372865, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 04:48:16, id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d, campaign_id=null, summary=The conversation was between a user and an agent named Anita from Outspark Resume Services. Anita initiated the call to discuss the user's resume score and inquire if they were looking for a job change or just updating their resume. The user indicated that their situation had changed and requested to be called back later. Anita agreed and scheduled a follow-up call for 1:30 PM. The call ended with Anita confirming the callback time., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=47.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=560, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=560, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=84, input=178}, azure_gpt-4_1-mini={output=118, input=9501}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=84, input=178, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=118, input=9501, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=35, input=10104, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 04:47:10, status=call-disconnected}

{created_at_str=2025-10-13 04:47:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T04:47:10.850065, scheduled_at=2025-10-13T04:47:10.850042, custom_extractions=null, telephony_data={duration=0.0, to_number=+917539907296, provider_call_id=75eba9a2-42ce-49ea-94f2-498ad1287e28, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+917539907296, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=688471a2-acdc-4b39-96f1-6ec5c5882917, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-13T04:47:20.136186, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-13 04:47:20, id=ec6b92fc-799f-4fe3-9351-8b6325d33b4d, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 04:47:10, status=in-progress}

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{created_at_str=2025-10-13 04:40:12, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-13T04:40:12.422487, scheduled_at=2025-10-13T04:40:12.422462, custom_extractions=null, telephony_data={duration=0.0, to_number=+917539907296, provider_call_id=2eb47c10-1e4d-4f0d-bba8-d24e56ffee60, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3020, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient rejected}, context_details={recipient_phone_number=+917539907296, recipient_data={recipient_phone_number=null, review_completed=2025-10-13 09:59:45, callback_request_id=null, is_callback=null, fullName=DIVYAA, resume_review_id=68ec7ffb18c34103788dbbaf, reviewDetails={overallScore={score=62.2, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The layout is professional with clearly demarcated sections, which aids readability. However, slight inconsistencies in section headings and spacing can be refined for uniformity., score=66, readability=The font size and style are consistent, enhancing readability. Yet, incorporating more white space will prevent visual fatigue and improve ease of reading., essentialSectionsPresence=The inclusion of sections like Professional Summary and Experience is apt and follows a logical order. However, some irrelevant details such as Personal Profile might not add value to professional recruitment roles., scale=100}, atsReadabilityScore={feedback=The resume includes relevant keywords, supporting ATS compatibility. However, ensuring all data is formatted consistently will further aid ATS parsing., score=64, scale=100, keyElementsReadableByATS=Essential details such as contact information and job titles are well-presented for ATS readability. Incorporating additional industry-specific keywords could optimize the resume further for ATS recognition.}, impact={feedback=Bullet points are effectively used, though there is room for more quantifiable achievements. Currently, the language is not overly accomplishment-oriented, needing tighter action-driven results., score=62, spellCheck=Overall, the resume is well-proofread with few spelling errors. Ensuring spellcheck tools are used before submission will maintain professionalism., bulletPointsUsage=Bullet points are well implemented, making information digestible. However, starting some points with stronger action verbs could elevate impact., weakActionVerbs=The use of some weaker verbs reduces potential impact. Opt for more compelling verbs such as 'orchestrated' rather than 'managed' to enhance clarity and engagement., scale=100, quantifyingImpact=There is a lack of quantifiable achievements which may limit the resume's effectiveness. Consider adding metrics like client acquisition percentages or time-to-hire improvements., repetitionAvoidance=Minimal repetition is present, but certain words like 'managed' could be varied. Replacing repeated verbs with synonyms would maintain reader interest., accomplishmentLanguage=The language lacks a robust results-driven narrative. Strengthen accomplished outcomes by specifying exact contributions.}, crispness={feedback=The resume length is suitable for the professional's experience, but certain sections feel verbose. Removal or rephrasing of filler words can enhance conciseness and impact., resumeLength=The resume's length is appropriate given the extensive experience detailed. However, making more concise entries could streamline the document significantly., score=60, bulletPointsCount=Bullet points are frequently utilized but should focus more on critical, result-oriented achievements rather than tasks., fillerWords=The presence of filler words detracts from the resume's professionalism. Each sentence should be scrutinized to ensure that every word adds value., bulletPointLength=Many bullet points are overly long, diluting their effectiveness. Aim for shorter, more precise bullet points., scale=100}, qualityAddOn={feedback=Several common buzzwords and clichés permeate the resume, reducing originality. Stick to concrete specifics rather than generic descriptors to improve differentiation., score=59, buzzwordsCliches=The use of terms such as 'passionate' and 'high-quality' are clichéd. Replace these with concrete examples or measures to show rather than tell., datesFormatting=Date formats are inconsistent, which could confuse readers or ATS parsing software. Ensure all dates are uniformly formatted for smoother reading and interpretation., activeVoice=Active voice is used predominantly, which aids directness and clarity. Ensure this approach is consistent across all parts of the resume., scale=100, personalPronounsUsage=Fortunately, personal pronouns are mostly avoided, adhering well to professional resume standards. 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Context Details
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