Call Details

Bolna ID: 23b1d3b1-c823-4203-9c40-32104f07026b

Phone: +919773440507

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 227.90s

Cost: ₹32.20

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-10-13 09:25:08

Ended:
Not set

Last Processed:
2025-10-13 09:30:09

Last Retry At:
2025-10-13 09:30:09

Next Retry Scheduled:
2025-10-13 09:34:27

Next Call Scheduled:
2025-10-13 09:34:27

Call Timeline 12
2025-10-13 09:25:10
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-13 09:25:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 09:25:14
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 09:25:23
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-13 09:28:08
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-13 09:28:08}
2025-10-13 09:29:27
COMPLETED MAIN
CALLBACK_UPDATE
₹28.19
Duration: 227.90s
2025-10-13 09:29:27
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-13 09:29:27
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-13 09:29:30
WHATSAPP_SENT MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {template_name=ai_call_details_fy, request_type=resume_feedback, phone_number=+919773440507}
2025-10-13 09:29:34
COMPLETED MAIN
CALLBACK_UPDATE
₹32.20
Duration: 227.90s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Resume Services, disposition_3=ATS Friendly Resume Package}}}
2025-10-13 09:30:09
RETRY_CANCELLED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Scheduled-uninitiated retry cancelled due to main completion, timestamp=2025-10-13 09:30:09}
2025-10-13 09:30:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-13 09:30:09}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi SHAKTI, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  yes i'm looking for a new opportunity
assistant:  Got it, SHAKTI. We have your experience as ten years, is that correct?
user:  yes no
assistant:   Sorry, just to confirm, is your
user:  i have nine years of experience
assistant:   Thanks for clarifying, SHAKTI. What kind of roles are you targeting?
user:  i'm currently looking for an
assistant:   Sorry, SHAKTI, could you
user:  engineer or an supervisor
assistant:   Perfect, engineer or supervisor roles. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yes yes
assistant:   Great! As you know, ATS filters resumes before HR sees them. If your resume isn’t ATS-friendly, it might get rejected early. Your resume scored sixty one out of one hundred. That’s below the eighty mark ATS prefers. Are you getting enough relevant interview calls with this resume?
user:  no no
assistant:   Hmm, are you customizing your resume for every job or using the same one for all applications?
user:  yes yes
assistant:    That’s likely why calls are low, SHAKTI. Your resume’s layout and keywords might not be matching job requirements well, so ATS rejects it. Does that make sense?
user:  yes i'm here yeah i'm interested
assistant:   Awesome, SHAKTI! Your resume needs the right keywords and format to attract recruiters. Plus, job hunting smartly matters too. Can I explain how Outspark can help you fix this?
user:  yeah sure
assistant:    Great! There are two job markets: open and closed. Were you aware that many senior roles aren’t openly advertised?
user:  yes
assistant:    Exactly! Ninety percent of hiring at your level happens through consultants using ATS or keyword matching. That’s why an ATS-friendly, keyword-rich resume is a must. Would you like to know how Outspark helped over two lakh professionals get noticed by top companies?
user:  yes sheila
assistant:   Perfect! We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Each CV is customized for different roles and industries, with matching cover letters. You also get lifetime access to edit and download in twenty-five templates. With me so far?
user:  okay
assistant:    Not just that, SHAKTI, we also include two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  yeah please proceed
assistant:    Our LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to engage to build your presence. What do you think this whole package should cost, SHAKTI?
assistant: Call will now disconnect
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Anita then offered to explain how Outspark could assist him in improving his resume and job search strategy. She highlighted that many senior roles are not openly advertised and emphasized the need for a keyword-rich resume to attract recruiters. Anita presented Outspark's services, which include ten ATS-friendly CVs, tailored cover letters, interview prep kits, and LinkedIn services to enhance SHAKTI's online presence. The call ended with Anita asking SHAKTI what he thought the package should cost before the call was disconnected., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Resume Services", "disposition_3": "ATS Friendly Resume Package"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Resume Services, disposition_3=ATS Friendly Resume Package}}}, smart_status=dropped, conversation_duration=227.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2548, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2530, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=205, input=686}, azure_gpt-4_1-mini={output=536, input=50154}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=205, input=686, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=536, input=50154, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=112, input=52011, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 03:55:10, status=completed}

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Eliminating such words would heighten clarity and ensure stronger messaging., bulletPointLength=Some bullet points are quite lengthy, creating unnecessary redundancy and limiting their effectiveness. Shortening them to capture the essence of the achievements succinctly would be beneficial., scale=100}, qualityAddOn={feedback=The resume generally follows stylistic guidelines well, but there's room for improvement, particularly in avoiding clichés and ensuring all date formats are consistent. Personal pronouns are avoided, which is good, and an active voice is mainly employed., score=62, buzzwordsCliches=There is occasional reliance on corporate buzzwords and clichés, such as 'team player', which could be replaced with specific examples for authenticity. Avoid these to maintain a personalized and credible tone., datesFormatting=Dates are formatted inconsistently in several places, creating a distraction. Ensuring uniformity in date presentation would enhance the professional appearance of the resume., activeVoice=Active voice is predominantly used, adding directness and strength to the statements. Further ensuring all sentences follow this pattern will uniformly enhance readability., scale=100, personalPronounsUsage=The resume effectively avoids personal pronouns, maintaining an appropriately formal tone throughout. This is a strong aspect as it aligns with conventional resume norms.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that SHAKTI?
user:  hello
assistant:  Hi SHAKTI, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
user:  yes
assistant:  Great! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  yes i'm looking for a new opportunity
assistant:  Got it, SHAKTI. We have your experience as ten years, is that correct?
user:  yes no
assistant:   Sorry, just to confirm, is your
user:  i have nine years of experience
assistant:   Thanks for clarifying, SHAKTI. What kind of roles are you targeting?
user:  i'm currently looking for an
assistant:   Sorry, SHAKTI, could you
user:  engineer or an supervisor
assistant:   Perfect, engineer or supervisor roles. Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yes yes
assistant:   Great! As you know, ATS filters resumes before HR sees them. If your resume isn’t ATS-friendly, it might get rejected early. Your resume scored sixty one out of one hundred. That’s below the eighty mark ATS prefers. Are you getting enough relevant interview calls with this resume?
user:  no no
assistant:   Hmm, are you customizing your resume for every job or using the same one for all applications?
user:  yes yes
assistant:    That’s likely why calls are low, SHAKTI. Your resume’s layout and keywords might not be matching job requirements well, so ATS rejects it. Does that make sense?
user:  yes i'm here yeah i'm interested
assistant:   Awesome, SHAKTI! Your resume needs the right keywords and format to attract recruiters. Plus, job hunting smartly matters too. Can I explain how Outspark can help you fix this?
user:  yeah sure
assistant:    Great! There are two job markets: open and closed. Were you aware that many senior roles aren’t openly advertised?
user:  yes
assistant:    Exactly! Ninety percent of hiring at your level happens through consultants using ATS or keyword matching. That’s why an ATS-friendly, keyword-rich resume is a must. Would you like to know how Outspark helped over two lakh professionals get noticed by top companies?
user:  yes sheila
assistant:   Perfect! We offer ten ATS-friendly CVs, ten tailored cover letters, and ten interview prep kits. Each CV is customized for different roles and industries, with matching cover letters. You also get lifetime access to edit and download in twenty-five templates. With me so far?
user:  okay
assistant:    Not just that, SHAKTI, we also include two LinkedIn services: a detailed profile review and a fourteen-day organic posting calendar to boost your visibility. Interested?
user:  yeah please proceed
assistant:    Our LinkedIn review improves your profile sections like summary and skills. The Post Buddy calendar guides what to post, when, and how to engage to build your presence. What do you think this whole package should cost, SHAKTI?
assistant: Call will now disconnect
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Anita then offered to explain how Outspark could assist him in improving his resume and job search strategy. She highlighted that many senior roles are not openly advertised and emphasized the need for a keyword-rich resume to attract recruiters. Anita presented Outspark's services, which include ten ATS-friendly CVs, tailored cover letters, interview prep kits, and LinkedIn services to enhance SHAKTI's online presence. The call ended with Anita asking SHAKTI what he thought the package should cost before the call was disconnected., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=227.9, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2548, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2530, welcome_message_cache=false, welcome_message_characters=18}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=205, input=686}, azure_gpt-4_1-mini={output=536, input=50154}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=205, input=686, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=536, input=50154, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=112, input=52011, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-13 03:55:10, status=call-disconnected}

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Context Details
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