Call Details

Bolna ID: 54b2345c-660b-4df4-a1f3-e5f6bd1e5488

Phone: +919952054608

From: N/A

Status: completed

Processing: COMPLETED

Duration: 184.00s

Cost: ₹27.20

Hangup Details

Hangup By: Callee

Reason: Call recipient hungup

Timestamps

Started:
Not set

Ended:
Not set

Last Processed:
2025-10-12 18:35:11

Last Retry At:
2025-10-12 18:35:11

Next Retry Scheduled:
Not scheduled

Next Call Scheduled:
Not scheduled

Call Timeline 8
2025-10-12 18:30:10
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-12 18:30:11
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 18:30:14
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 18:30:17
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 18:33:36
COMPLETED MAIN
CALLBACK_UPDATE
₹23.70
Duration: 184.00s
2025-10-12 18:33:40
CALLBACK_SCHEDULED MAIN
TRANSCRIPT_ANALYSIS
₹0.00
Duration: 0.00s
Metadata: {reason=specific time request, callback_id=68eba72c39dede6e5ba05f26, scheduled_for=2025-10-13T11:30}
2025-10-12 18:33:43
COMPLETED MAIN
CALLBACK_UPDATE
₹27.20
Duration: 184.00s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Follow-Up, disposition_2=Scheduled, disposition_3=Call scheduled for next day}}}
2025-10-12 18:35:11
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-12 18:35:11}
Call History (Raw Callbacks) 5

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  yeah good evening
assistant:  Good evening! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  i just want to update my resume as well as i'm just not looking here in india so i'm just looking abroad actually
assistant:  Got it! You have ten years of experience, right? What kind of roles are you
user:  yep it's the exact
assistant:   Great! What kind of
user:  i'm just working in
assistant:   Sorry, I didn’t catch that. Could
user:  yeah in health care management
assistant:   Thanks! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yeah i just want to like build my resume so just to i came to know about it from my friend actually so with that i just want to upgrade it actually
assistant:   That’s smart! Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with your current resume?
user:  not sure not like
assistant:    Are you customizing your resume for every job or using the same one for all applications?
user:  i'm just like with the same applicant only i'm just applying it actually so just to came like came to know about it from my friend actually just want to upgrade it
assistant:    That’s why you’re not getting enough calls. Your resume likely misses the right keywords for ATS. Makes sense?
user:  yeah yeah yes exactly
assistant:   Perfect! Your CV should act like a magnet, attracting the right jobs with the right keywords. Want me to explain how Outspark can help you with this?
user:  yeah exactly but is it possible you just give me a call tomorrow morning i am just leaving outside
assistant:   Sure
user:  so that it would be yeah
assistant:   What time tomorrow morning works best for you?
user:  tomorrow morning around eleven eleven thirty would be fine
assistant:    Got it! I’ll schedule a call for around eleven thirty tomorrow. Looking forward
user:  is it i just having an like
assistant:   Sorry, I didn’t catch that
user:  yeah i'm sorry yeah i'm i'm sorry i'm sorry so like is it kind of a applicant tracking system where i can able to build my cv not only here in india and also for abroad which which is is similar or it it would be changing it for abroad also
assistant:    Good question! ATS works similarly worldwide, so an ATS-friendly resume helps you everywhere. That’s why customizing for each job is key. Want to know how we do it?
user:  yeah but not today but is it possible can we speak it about speak speak about it tomorrow
assistant:    Absolutely! I’ll call you tomorrow around eleven thirty to discuss everything. Sound good?
user:  sure sure sure yeah yeah exactly
assistant:    Perfect! I’ll connect with you tomorrow at eleven thirty. Have a great evening
user:  sure i didn't get your name i'm very sorry
assistant:    No worries! This is Anita from Outspark. Talk to you tomorrow
user:  yeah thank you so much
assistant:    You
user:  yeah yeah thank you so much thank you bye bye
assistant:    You’re welcome! Bye, take care
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Anita explained the importance of an ATS-friendly resume and how it impacts job applications. The user acknowledged that they have been using the same resume for multiple applications, which may be why they are not receiving enough interview calls. Anita offered to help the user improve their resume and scheduled a follow-up call for the next morning at 11:30 AM to discuss further.

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user:  hello
assistant:  Hi! This is Anita from Outspark. Is it a good time to connect with you right now?
user:  yeah good evening
assistant:  Good evening! I see you just checked your resume score with us today. Are you looking for a job change right now or just updating your resume?
user:  i just want to update my resume as well as i'm just not looking here in india so i'm just looking abroad actually
assistant:  Got it! You have ten years of experience, right? What kind of roles are you
user:  yep it's the exact
assistant:   Great! What kind of
user:  i'm just working in
assistant:   Sorry, I didn’t catch that. Could
user:  yeah in health care management
assistant:   Thanks! Are you aware of ATS, the applicant tracking system, and how it impacts your resume?
user:  yeah i just want to like build my resume so just to i came to know about it from my friend actually so with that i just want to upgrade it actually
assistant:   That’s smart! Your resume score was out of one hundred. Anything below eighty is poor for ATS. Are you getting enough relevant interview calls with your current resume?
user:  not sure not like
assistant:    Are you customizing your resume for every job or using the same one for all applications?
user:  i'm just like with the same applicant only i'm just applying it actually so just to came like came to know about it from my friend actually just want to upgrade it
assistant:    That’s why you’re not getting enough calls. Your resume likely misses the right keywords for ATS. Makes sense?
user:  yeah yeah yes exactly
assistant:   Perfect! Your CV should act like a magnet, attracting the right jobs with the right keywords. Want me to explain how Outspark can help you with this?
user:  yeah exactly but is it possible you just give me a call tomorrow morning i am just leaving outside
assistant:   Sure
user:  so that it would be yeah
assistant:   What time tomorrow morning works best for you?
user:  tomorrow morning around eleven eleven thirty would be fine
assistant:    Got it! I’ll schedule a call for around eleven thirty tomorrow. Looking forward
user:  is it i just having an like
assistant:   Sorry, I didn’t catch that
user:  yeah i'm sorry yeah i'm i'm sorry i'm sorry so like is it kind of a applicant tracking system where i can able to build my cv not only here in india and also for abroad which which is is similar or it it would be changing it for abroad also
assistant:    Good question! ATS works similarly worldwide, so an ATS-friendly resume helps you everywhere. That’s why customizing for each job is key. Want to know how we do it?
user:  yeah but not today but is it possible can we speak it about speak speak about it tomorrow
assistant:    Absolutely! I’ll call you tomorrow around eleven thirty to discuss everything. Sound good?
user:  sure sure sure yeah yeah exactly
assistant:    Perfect! I’ll connect with you tomorrow at eleven thirty. Have a great evening
user:  sure i didn't get your name i'm very sorry
assistant:    No worries! This is Anita from Outspark. Talk to you tomorrow
user:  yeah thank you so much
assistant:    You
user:  yeah yeah thank you so much thank you bye bye
assistant:    You’re welcome! Bye, take care
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Anita explained the importance of an ATS-friendly resume and how it impacts job applications. The user acknowledged that they have been using the same resume for multiple applications, which may be why they are not receiving enough interview calls. Anita offered to help the user improve their resume and scheduled a follow-up call for the next morning at 11:30 AM to discuss further.

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Context Details
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