Call Details

Bolna ID: 2a9fcd73-5178-4350-9a72-81b2bff52b23

Phone: +919896541418

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 159.80s

Cost: ₹27.56

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-10-12 12:51:10

Ended:
Not set

Last Processed:
2025-10-12 12:56:09

Last Retry At:
2025-10-12 12:56:09

Next Retry Scheduled:
2025-10-12 12:59:14

Next Call Scheduled:
2025-10-12 12:59:14

Call Timeline 11
2025-10-12 12:51:11
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-12 12:51:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 12:51:15
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 12:51:19
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 12:54:08
FALLBACK_FETCH_SCHEDULED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Fallback additional details fetch scheduled, timestamp=2025-10-12 12:54:08}
2025-10-12 12:54:14
COMPLETED MAIN
CALLBACK_UPDATE
₹24.56
Duration: 159.80s
2025-10-12 12:54:14
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-12 12:54:14
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-12 12:54:22
COMPLETED MAIN
CALLBACK_UPDATE
₹27.56
Duration: 159.80s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Pricing Inquiry, disposition_3=Asked if service is free or paid}}}
2025-10-12 12:56:09
RETRY_CANCELLED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Scheduled-uninitiated retry cancelled due to main completion, timestamp=2025-10-12 12:56:09}
2025-10-12 12:56:10
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-12 12:56:10}
Call History (Raw Callbacks) 5

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Enhancing keyword relevance particularly aligned to role-specific skills would elevate ATS readability.}, impact={feedback=The resume uses bullet points well to convey information but lacks quantifiable metrics that would enhance the impact of listed achievements. Repetition of terms such as 'Obsolescence' and basics around PLM tools are noted; using varied language would improve engagement., score=58, spellCheck=The document appears to be free of spelling errors, though ensuring consistent grammar and punctuation could improve professionalism., bulletPointsUsage=Bullet points are effectively used, but there is potential to be more succinct. Reducing text in each bullet to emphasize core achievements and actions would increase readability., weakActionVerbs=Action verbs are standard but can be more dynamic to fully reflect engagement and initiative. Replacing terms like 'support' and 'did' with 'led,' 'developed,' or 'implemented' could enhance authority., scale=100, quantifyingImpact=Achievements are not sufficiently quantified, which diminishes their impact. Including specific outcomes or performance metrics, such as cost savings or project completions, would strengthen the case., repetitionAvoidance=The resume frequently repeats similar phrases, which hinders the impact. Diversifying the language used in different roles and responsibilities would prevent monotony., accomplishmentLanguage=The language is more descriptive than accomplishment-oriented. Shifting focus to outcomes over processes in described roles would create a stronger impact.}, crispness={feedback=The resume's length is appropriate given the candidate's experience level but can be more concise. 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user:  yeah
assistant:  Hi SHUBHAM, this is Anita calling from
user:  क्या ना bye
assistant:  Arre SHUBHAM, thoda time do na, bas ek minute. Aapka resume
user:  yeah
assistant:  Great! I see your resume score is fifty seven point six out of one hundred. Are you currently looking for a job change or just updating your resume?
user:  yes i'm looking for
assistant:  Awesome! What kind of roles are you targeting, SHUBHAM?
user:  दे दो
assistant:   Sure, but just to check, are you aware of ATS and how it affects your resume getting noticed?
user:  no i'm not
assistant:   No worries, SHUBHAM! ATS is software that filters resumes before HR sees them. If your resume
user:  yeah yeah eight years i know you have you said eight years
assistant:   Actually, SHUBHAM
user:  ats application tracking system
assistant:   Exactly, SHUBHAM! ATS filters resumes using keywords. Your resume scored fifty seven point six, which means it might be missing key terms. Are you getting enough interview calls with this resume?
user:  no
assistant:   That’s why, SHUBHAM. Are you customizing your resume for each job or using the same one everywhere?
user:  same to everyone
assistant:    That’s the problem, SHUBHAM. Your resume needs to match each job’s keywords to pass ATS. Makes sense?
user:  yes yes what to do then
assistant:   Perfect! Outspark can help you with ten ATS-friendly, job-customized resumes plus cover letters and interview prep. Want me to explain the full package?
user:  it will be free or it will be paid
assistant: It’s a paid service, SHUBHAM, but right now we have a special discount. You get ten resumes, cover letters, interview kits, plus LinkedIn help— all for
user:  double eight ok
assistant:   Close, SHUBHAM! The
user:  ok can you give can you drop me an email with the details i will review first i will let you know
assistant:  I get it, SHUBHAM, but emails get lost. How about I send you a WhatsApp link now? You can check anytime and decide
user:  नहीं नहीं thank you sir
assistant:   SHUBHAM, I
user:  anything is fine okay
assistant:  Great, SHUBHAM! I’ll send you the discounted payment link on WhatsApp right now. Keep an eye out!
assistant: Call will now disconnect
, updated_at=2025-10-12T07:24:22.2363, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-12 07:24:22, id=2a9fcd73-5178-4350-9a72-81b2bff52b23, campaign_id=null, summary=In the conversation, Anita, an agent, calls Shubham to discuss his resume, which scored 57.6 out of 100. Shubham is looking for a job change but is unaware of how Applicant Tracking Systems (ATS) work, which filter resumes based on keywords. Anita explains that Shubham's resume may not be getting enough interview calls because he is using the same resume for all applications instead of customizing it for each job. 

Anita offers a paid service from Outspark that includes ten ATS-friendly resumes, cover letters, interview preparation, and LinkedIn assistance, currently available at a discounted price. Shubham asks for details to be emailed, but Anita suggests sending a WhatsApp link instead for easier access. Shubham declines the offer and expresses that he is fine with the information provided. The call ends with Anita confirming she will send the payment link via WhatsApp., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "Interested", "disposition_2": "Pricing Inquiry", "disposition_3": "Asked if service is free or paid"}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Interested, disposition_2=Pricing Inquiry, disposition_3=Asked if service is free or paid}}}, smart_status=dropped, conversation_duration=159.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2197, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2178, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=184, input=562}, azure_gpt-4_1-mini={output=504, input=48188}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=184, input=562, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=504, input=48188, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=112, input=49917, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-12 07:21:11, status=completed}

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Enhancing keyword relevance particularly aligned to role-specific skills would elevate ATS readability.}, impact={feedback=The resume uses bullet points well to convey information but lacks quantifiable metrics that would enhance the impact of listed achievements. Repetition of terms such as 'Obsolescence' and basics around PLM tools are noted; using varied language would improve engagement., score=58, spellCheck=The document appears to be free of spelling errors, though ensuring consistent grammar and punctuation could improve professionalism., bulletPointsUsage=Bullet points are effectively used, but there is potential to be more succinct. Reducing text in each bullet to emphasize core achievements and actions would increase readability., weakActionVerbs=Action verbs are standard but can be more dynamic to fully reflect engagement and initiative. Replacing terms like 'support' and 'did' with 'led,' 'developed,' or 'implemented' could enhance authority., scale=100, quantifyingImpact=Achievements are not sufficiently quantified, which diminishes their impact. Including specific outcomes or performance metrics, such as cost savings or project completions, would strengthen the case., repetitionAvoidance=The resume frequently repeats similar phrases, which hinders the impact. Diversifying the language used in different roles and responsibilities would prevent monotony., accomplishmentLanguage=The language is more descriptive than accomplishment-oriented. Shifting focus to outcomes over processes in described roles would create a stronger impact.}, crispness={feedback=The resume's length is appropriate given the candidate's experience level but can be more concise. 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Dates are correctly formatted, yet maintaining consistent styles improves document flow., score=58, buzzwordsCliches=The resume contains some industry-relevant buzzwords but remains largely specific. Avoiding general terms and using precise expressions will improve overall clarity., datesFormatting=Dates are formatted well and consistently throughout the resume. Uniform presentation of duration across job roles maintains clarity., activeVoice=The content generally adheres to an active voice, conveying a direct and strong narrative. Consistent use of active language strengthens clarity., scale=100, personalPronounsUsage=There is correct avoidance of personal pronouns, aligning with professional standards. Maintaining impersonal voice enriches the formal tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: Hi is that SHUBHAM?
user:  yeah
assistant:  Hi SHUBHAM, this is Anita calling from
user:  क्या ना bye
assistant:  Arre SHUBHAM, thoda time do na, bas ek minute. Aapka resume
user:  yeah
assistant:  Great! I see your resume score is fifty seven point six out of one hundred. Are you currently looking for a job change or just updating your resume?
user:  yes i'm looking for
assistant:  Awesome! What kind of roles are you targeting, SHUBHAM?
user:  दे दो
assistant:   Sure, but just to check, are you aware of ATS and how it affects your resume getting noticed?
user:  no i'm not
assistant:   No worries, SHUBHAM! ATS is software that filters resumes before HR sees them. If your resume
user:  yeah yeah eight years i know you have you said eight years
assistant:   Actually, SHUBHAM
user:  ats application tracking system
assistant:   Exactly, SHUBHAM! ATS filters resumes using keywords. Your resume scored fifty seven point six, which means it might be missing key terms. Are you getting enough interview calls with this resume?
user:  no
assistant:   That’s why, SHUBHAM. Are you customizing your resume for each job or using the same one everywhere?
user:  same to everyone
assistant:    That’s the problem, SHUBHAM. Your resume needs to match each job’s keywords to pass ATS. Makes sense?
user:  yes yes what to do then
assistant:   Perfect! Outspark can help you with ten ATS-friendly, job-customized resumes plus cover letters and interview prep. Want me to explain the full package?
user:  it will be free or it will be paid
assistant: It’s a paid service, SHUBHAM, but right now we have a special discount. You get ten resumes, cover letters, interview kits, plus LinkedIn help— all for
user:  double eight ok
assistant:   Close, SHUBHAM! The
user:  ok can you give can you drop me an email with the details i will review first i will let you know
assistant:  I get it, SHUBHAM, but emails get lost. How about I send you a WhatsApp link now? You can check anytime and decide
user:  नहीं नहीं thank you sir
assistant:   SHUBHAM, I
user:  anything is fine okay
assistant:  Great, SHUBHAM! I’ll send you the discounted payment link on WhatsApp right now. Keep an eye out!
assistant: Call will now disconnect
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Anita offers a paid service from Outspark that includes ten ATS-friendly resumes, cover letters, interview preparation, and LinkedIn assistance, currently available at a discounted price. Shubham asks for details to be emailed, but Anita suggests sending a WhatsApp link instead for easier access. Shubham declines the offer and expresses that he is fine with the information provided. The call ends with Anita confirming she will send the payment link via WhatsApp., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=159.8, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=2197, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=2178, welcome_message_cache=false, welcome_message_characters=19}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=184, input=562}, azure_gpt-4_1-mini={output=504, input=48188}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=184, input=562, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=504, input=48188, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup={output=112, input=49917, provider_connected=false, provider=openai, model=gpt-4o-mini}}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-12 07:21:11, status=call-disconnected}

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Enhancing keyword relevance particularly aligned to role-specific skills would elevate ATS readability.}, impact={feedback=The resume uses bullet points well to convey information but lacks quantifiable metrics that would enhance the impact of listed achievements. Repetition of terms such as 'Obsolescence' and basics around PLM tools are noted; using varied language would improve engagement., score=58, spellCheck=The document appears to be free of spelling errors, though ensuring consistent grammar and punctuation could improve professionalism., bulletPointsUsage=Bullet points are effectively used, but there is potential to be more succinct. Reducing text in each bullet to emphasize core achievements and actions would increase readability., weakActionVerbs=Action verbs are standard but can be more dynamic to fully reflect engagement and initiative. Replacing terms like 'support' and 'did' with 'led,' 'developed,' or 'implemented' could enhance authority., scale=100, quantifyingImpact=Achievements are not sufficiently quantified, which diminishes their impact. Including specific outcomes or performance metrics, such as cost savings or project completions, would strengthen the case., repetitionAvoidance=The resume frequently repeats similar phrases, which hinders the impact. Diversifying the language used in different roles and responsibilities would prevent monotony., accomplishmentLanguage=The language is more descriptive than accomplishment-oriented. Shifting focus to outcomes over processes in described roles would create a stronger impact.}, crispness={feedback=The resume's length is appropriate given the candidate's experience level but can be more concise. 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Context Details
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