Call Details

Bolna ID: 64db246c-98cf-48d2-8d10-781ee2a49bee

Phone: +919489588046

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-12 11:43:09

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-12 11:54:44

Next Call Scheduled:
2025-10-12 11:54:44

Call Timeline 14
2025-10-12 11:43:11
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-12 11:43:13
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 11:43:15
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 11:43:47
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 11:43:47
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-12 11:43:47
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-12 11:49:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=5df2a0ba-1180-4bfe-a93f-b901b3a70206}
2025-10-12 11:49:44
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=BUSY, retry_bolna_id=5df2a0ba-1180-4bfe-a93f-b901b3a70206}
2025-10-12 11:49:44
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-12 11:49:44
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=5df2a0ba-1180-4bfe-a93f-b901b3a70206}
2025-10-12 11:55:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=b32c1210-9fea-48c0-826e-b97c8ff384a9}
2025-10-12 11:55:46
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=BUSY, retry_bolna_id=b32c1210-9fea-48c0-826e-b97c8ff384a9}
2025-10-12 11:55:46
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-12 11:55:46
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=b32c1210-9fea-48c0-826e-b97c8ff384a9}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-12 06:19:09, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-12T06:19:09.893945, scheduled_at=2025-10-12T06:19:09.893914, custom_extractions=null, telephony_data={duration=0.0, to_number=+919489588046, provider_call_id=5dd75e44-16c0-45b5-9c6d-d6c4db5450fd, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919489588046, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=64db246c-98cf-48d2-8d10-781ee2a49bee, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-12T06:19:44.182833, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-12 06:19:44, id=5df2a0ba-1180-4bfe-a93f-b901b3a70206, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-12 06:19:09, status=busy}

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{created_at_str=2025-10-12 06:13:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-12T06:13:10.931149, scheduled_at=2025-10-12T06:13:10.931124, custom_extractions=null, telephony_data={duration=0.0, to_number=+919489588046, provider_call_id=7ae628f2-ff4b-450e-a9f9-3134cdc662df, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919489588046, recipient_data={recipient_phone_number=null, review_completed=2025-10-12 11:32:37, callback_request_id=null, is_callback=null, fullName=Rathi, resume_review_id=68eb443e9f941c720e706ca7, reviewDetails={overallScore={score=63, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume presents essential sections like Experience and Education, with the education section placed appropriately after experience. However, the experience section lacks reverse chronological order, which could be improved for better readability., score=65, readability=The resume's readability is generally good, with clear headings for each section. However, ensure consistent formatting throughout, using the same font size and style to improve overall visual appeal and ease of scanning., essentialSectionsPresence=The presence of Experience and Education sections is commendable; however, the objective section might not be as beneficial as a concise professional summary section. The inclusion of a skills section is also advantageous for showcasing technical proficiencies., scale=100}, atsReadabilityScore={feedback=The resume includes essential contact information and key elements for ATS compatibility, contributing to searchability. Keywords related to the medical devices field are included, which is a plus., score=68, scale=100, keyElementsReadableByATS=The inclusion of elements like your name, experience, and education makes the resume mostly ATS-friendly. Highlighting your industry-relevant keywords will increase the chances of a good score.}, impact={feedback=The resume uses bullet points effectively to list responsibilities. Quantifiable achievements are missing, which would strengthen the impact considerably., score=60, spellCheck=A thorough review to eliminate spelling errors is recommended. Be vigilant about this section. These should be reviewed for any errors. , bulletPointsUsage=The use of bullet points is consistent and helps in organizing information clearly. However, reviewing the structure and focus within the Bullet points to eliminate repetition of action verbs, would further reduce the length of the overall content., weakActionVerbs=Strengthen action verbs (e.g., 'Managed' to 'Led', 'Assisted' to 'Spearheaded') to convey your achievements and contribution effectively. It can help make the experience section impactful. , scale=100, quantifyingImpact=The resume could be enhanced by adding data-driven results, such as the number of projects completed or the percentage by which efficiency was improved in previous roles. This will give concrete examples of how you have excelled, repetitionAvoidance=Minimize unnecessary repetition of action verbs or phrases within the experience section to increase conciseness. Instead, try emphasizing unique contributions. Try to vary your words in your communication to avoid repetition and bring in unique perspective., accomplishmentLanguage=The resume would benefit from the use of achievement-oriented language, using accomplishments instead of simply listing duties. For example, highlighting how you solved a problem or improved a process is a great way to convey your worth.}, crispness={feedback=The resume length is appropriate for the experience presented, but there is room to condense. The bullet points across the professional experience section can be shortened further to make them more impactful., resumeLength=The resume's length is largely appropriate, given the quantity of experience. It could be formatted better and still capture the right elements., score=60, bulletPointsCount=The number of bullet points is appropriate. By condensing the bullet points, it would make the resume more crisp., fillerWords=Minimize filler words, such as adjectives, in bullet points. Use concise and impactful phrases to convey your achievements without unnecessary words., bulletPointLength=Bullet points can be more concise. Aim for brief, impactful statements that emphasize your accomplishments and responsibilities. This will also make you stand out from the competition., scale=100}, qualityAddOn={feedback=The resume includes industry-specific terms, making it more effective. Dates should follow a consistent format for clarity, and ensure the consistent use of active voice., score=62, buzzwordsCliches=The resume could benefit from moving away from any clichés towards providing specific results and achievements. This will make it more authentic., datesFormatting=Ensure that all dates are presented consistently throughout each section of the resume, using the same format to maintain professionalism., activeVoice=Use active voice consistently. 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