Call Details

Bolna ID: 62f294c3-860c-4e20-8c04-7b06ed75e693

Phone: +919689531169

From: +918035316264

Status: completed

Processing: COMPLETED

Duration: 1.10s

Cost: ₹0.62

Hangup Details

Hangup By: Plivo

Reason: End of inputs from Bolna

Timestamps

Started:
2025-10-12 10:44:12

Ended:
Not set

Last Processed:
2025-10-12 10:46:09

Last Retry At:
2025-10-12 10:46:09

Next Retry Scheduled:
2025-10-12 10:49:41

Next Call Scheduled:
2025-10-12 10:49:41

Call Timeline 13
2025-10-12 10:44:14
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-12 10:44:16
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 10:44:17
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 10:44:19
IN_PROGRESS MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 10:44:32
COMPLETED MAIN
CALLBACK_UPDATE
₹0.12
Duration: 1.10s
2025-10-12 10:44:32
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-12 10:44:32
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=1}
2025-10-12 10:44:41
COMPLETED MAIN
CALLBACK_UPDATE
₹0.62
Duration: 1.10s
Metadata: {asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=Call Connected, disposition_2=Introduction Successful, disposition_3=}}}
2025-10-12 10:44:41
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=COMPLETED}
2025-10-12 10:44:41
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: COMPLETED, attempt_no=2}
2025-10-12 10:46:09
RETRY_CANCELLED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Scheduled-uninitiated retry cancelled due to main completion, timestamp=2025-10-12 10:46:09}
2025-10-12 10:46:09
RETRY_CANCELLED MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Scheduled-uninitiated retry cancelled due to main completion, timestamp=2025-10-12 10:46:09}
2025-10-12 10:46:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-12 10:46:09}
Call History (Raw Callbacks) 5

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user:  record
assistant:  Hi Melba, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
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user:  record
assistant:  Hi Melba, this is Anita from Outspark – a career services platform, part of the Times-of-India Group. Is it a good time to connect with you right now?
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{created_at_str=2025-10-12 05:14:13, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-12T05:14:13.944629, scheduled_at=2025-10-12T05:14:13.944592, custom_extractions=null, telephony_data={duration=0.0, to_number=+919689531169, provider_call_id=65826f1c-3c3b-4c99-98d3-ae911a5ac796, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919689531169, recipient_data={recipient_phone_number=null, review_completed=2025-10-12 10:33:45, callback_request_id=null, is_callback=null, fullName=Melba, resume_review_id=68eb368018c34103788d9318, reviewDetails={overallScore={score=62.6, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume's layout is generally effective, but the experience section needs better chronology and structuring. While essential sections like Summary and Skills are present, their placement could be optimized for readability., score=65, readability=The textual content is readable but could benefit from a more structured format. Minor improvements in layout will enhance overall clarity., essentialSectionsPresence=All essential sections such as Experience, Education and Summary are present but need better organization., scale=100}, atsReadabilityScore={feedback=The resume contains all key elements necessary for ATS readability, but keyword optimization could be better. Ensuring all elements are labeled clearly will improve scanning accuracy., score=67, scale=100, keyElementsReadableByATS=Most of the key elements like contact information and employment history are clear for ATS systems.}, impact={feedback=Bullet point usage is adequate but lacks quantifiable achievements to enhance impact. Despite using active language, more specific results and numbers are needed for stronger impact., score=60, spellCheck=No spelling errors detected, which is a good foundation., bulletPointsUsage=Though the resume uses bullet points, they need to be more concise and effectively used to convey achievements., weakActionVerbs=The current verbs are serviceable but could be enhanced with more dynamic language., scale=100, quantifyingImpact=The impact is not strongly quantified; including more figures and outcome-based achievements would be beneficial., repetitionAvoidance=Action verb repetition is moderate, and introducing more variety can improve engagement., accomplishmentLanguage=Result-driven language is utilized but needs to be strengthened with quantitative data.}, crispness={feedback=The resume is slightly lengthy for the experience level, with some redundancy in bullet points. Condensing content and reducing filler words will improve clarity., resumeLength=Overall length is slightly excessive and should be trimmed down., score=58, bulletPointsCount=There are numerous bullet points, which can be overwhelming; prioritizing key achievements will help., fillerWords=There are instances of filler words that can be eliminated to maintain focus., bulletPointLength=Bullet points tend to be lengthy; shortening them will enhance crispness., scale=100}, qualityAddOn={feedback=The resume does a decent job of avoiding clichés, but consistency in dates and use of active voice can be improved. Refrain from using personal pronouns for a more formal tone., score=63, buzzwordsCliches=A few buzzwords and clichés are present that could be replaced with specific terminology., datesFormatting=Inconsistent date formatting needs addressing for uniformity across entries., activeVoice=Active voice is generally used, enhancing clarity and impact., scale=100, personalPronounsUsage=Avoiding personal pronouns can make the tone more professional.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-12T05:14:15.492945, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-12 05:14:15, id=62f294c3-860c-4e20-8c04-7b06ed75e693, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=17, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=17}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-12 05:14:13, status=initiated}
Context Details
{recipient_phone_number=+919689531169, recipient_data={recipient_phone_number=null, review_completed=2025-10-12 10:33:45, callback_request_id=null, is_callback=null, fullName=Melba, resume_review_id=68eb368018c34103788d9318, parentBolnaId=null, attemptType=null}, resume_review_id=null}