Call Details

Bolna ID: ecbe7be7-d13b-4a88-b1fe-731fcb6e0312

Phone: +919526015669

From: +918035316264

Status: failed

Processing: FAILED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-12 10:04:10

Ended:
Not set

Last Processed:
Not set

Last Retry At:
Not set

Next Retry Scheduled:
2025-10-12 10:15:38

Next Call Scheduled:
2025-10-12 10:15:38

Call Timeline 14
2025-10-12 10:04:12
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-12 10:04:16
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 10:04:18
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 10:04:48
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-12 10:04:48
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-12 10:04:48
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-12 10:10:09
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=04d88e51-ff5a-45d9-85b1-cacff9345f93}
2025-10-12 10:10:38
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=BUSY, retry_bolna_id=04d88e51-ff5a-45d9-85b1-cacff9345f93}
2025-10-12 10:10:38
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-12 10:10:38
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=04d88e51-ff5a-45d9-85b1-cacff9345f93}
2025-10-12 10:16:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=28d0a23c-e894-4c3e-86aa-43b1b994d7fd}
2025-10-12 10:16:38
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=BUSY, retry_bolna_id=28d0a23c-e894-4c3e-86aa-43b1b994d7fd}
2025-10-12 10:16:38
FAILED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=All retry attempts exhausted, total_retries=2}
2025-10-12 10:16:38
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=28d0a23c-e894-4c3e-86aa-43b1b994d7fd}
Call History (Raw Callbacks) 9

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{created_at_str=2025-10-12 04:34:11, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0.0, transcriber=0, synthesizer_breakdown={welcome_message=0.0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-12T04:34:11.867514, scheduled_at=2025-10-12T04:34:11.867486, custom_extractions=null, telephony_data={duration=0.0, to_number=+919526015669, provider_call_id=01be4cfd-d177-4252-97c8-ef041c1e744a, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919526015669, recipient_data={recipient_phone_number=null, review_completed=2025-10-12 09:53:27, callback_request_id=null, is_callback=null, fullName=POOJA, resume_review_id=68eb2d1d9f941c720e70681e, reviewDetails={overallScore={score=63, scale=100}, detailedFeedback={layoutAndSearchability={feedback=The resume structures key sections effectively, highlighting experience and education prominently. However, ensure the career history presents roles in reverse chronological order for consistency and clarity., score=68, readability=The document is generally readable with clear headings delineating sections. A slight increase in font size or use of bold could enhance readability further, especially for older sections., essentialSectionsPresence=All essential sections like Professional Summary, Experience, Education, and Skills are present. However, including a 'Professional Summary' rephrased to a more personal 'Career Objective' might add distinctiveness., scale=100}, atsReadabilityScore={feedback=The resume is generally ATS compliant, with key sections such as contact information clearly highlighted. Adding more keywords relevant to Customer Success Management could bolster ATS hits., score=65, scale=100, keyElementsReadableByATS=Essential details like contact information, recent roles, and education are clearly displayed for ATS parsing. Ensure keywords from job descriptions are incorporated to heighten ATS readability.}, impact={feedback=Achievements are well quantified, providing a strong narrative of impact in previous roles. To enhance impact, avoid repetition of key terms and diversify your action verbs., score=60, spellCheck=No spelling errors were noticeable, indicating careful proofreading. Keeping up this accuracy will positively reflect attention to detail., bulletPointsUsage=Bullet points effectively outline achievements and responsibilities. Ensure each bullet starts with a strong action verb to maintain engagement and clarity., weakActionVerbs=Most verbs are powerful; however, replacing 'ensured' and 'acted' with more dynamic verbs could strengthen the narrative. Consider using stronger synonyms where possible to enhance persuasiveness., scale=100, quantifyingImpact=Examples of quantifiable impact, such as renewal rates and sales targets, are well illustrated. Further quantification in supporting roles could enhance the resume's persuasive power., repetitionAvoidance=There is some repetition of action verbs such as 'achieved' and 'led'. Diversifying the language can maintain reader interest and avoid monotony., accomplishmentLanguage=The resume uses solid accomplishment-oriented language, focusing on results over responsibilities. Continue incorporating more 'result verbs' for each position to sustain this strength.}, crispness={feedback=The resume is slightly lengthy for the breadth of experience, with some lengthy bullet points. Aim to condense each section for sharper focus and readability., resumeLength=Currently, the document edges on being too long given the professional experience span. Reducing the Professional Experience section's length could enhance impact and clarity., score=58, bulletPointsCount=The number of bullet points is adequate but occasionally excessive in less recent roles. Condensing or merging similar points in earlier roles would create space for more current achievements., fillerWords=There are occurrences of filler words that could be eliminated. This adjustment would provide more space for impactful words and stronger message conveyance., bulletPointLength=Some bullet points are wordy, diluting their impact. Aim for precise, impactful phrases, cutting unnecessary words to enhance brevity and clarity., scale=100}, qualityAddOn={feedback=The resume generally avoids overused phrases, presenting a specific and personalized narrative. Some date formats require consistency for a polished professional look., score=64, buzzwordsCliches=Uses specifics instead of generic terms, generally avoiding buzzwords. Continued focus on specific project names and results could further diminish the impact of clichés., datesFormatting=Date formatting is somewhat consistent but not entirely unified. 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