Call Details

Bolna ID: ceb8bc21-bcfa-45dc-85b9-9d994d782f72

Phone: +919790805841

From: +918035316264

Status: busy

Processing: COMPLETED

Duration: N/A

Cost: N/A

Hangup Details

Hangup By: Carrier

Reason: Call recipient was busy

Timestamps

Started:
2025-10-11 12:47:14

Ended:
Not set

Last Processed:
2025-10-11 13:01:09

Last Retry At:
2025-10-11 13:01:09

Next Retry Scheduled:
2025-10-11 12:58:34

Next Call Scheduled:
2025-10-11 12:58:34

Call Timeline 18
2025-10-11 12:47:14
CALLBACK_INITIATED MAIN
CALL_SERVICE
₹0.00
Duration: 0.00s
2025-10-11 12:47:18
INITIATED MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-11 12:47:20
RINGING MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-11 12:47:35
BUSY MAIN
CALLBACK_UPDATE
₹0.00
Duration: 0.00s
2025-10-11 12:47:35
MAIN_CALL_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with terminal status, status=BUSY}
2025-10-11 12:47:35
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Main call failed with status: BUSY, attempt_no=1}
2025-10-11 12:53:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=9fc9ec99-d2f1-4c82-90fc-563277fdae43}
2025-10-11 12:53:34
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, status=BUSY, retry_bolna_id=9fc9ec99-d2f1-4c82-90fc-563277fdae43}
2025-10-11 12:53:34
RETRY_CREATED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {reason=Retry failed with status: BUSY, attempt_no=2}
2025-10-11 12:53:34
BUSY MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=1, retry_bolna_id=9fc9ec99-d2f1-4c82-90fc-563277fdae43}
2025-10-11 12:59:10
RETRY_STARTED MAIN
RETRY_POLICY
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=b2624660-a597-497b-8c5e-e3aa510a1372}
2025-10-11 12:59:38
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=COMPLETED, retry_bolna_id=b2624660-a597-497b-8c5e-e3aa510a1372}
2025-10-11 12:59:38
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, successful_retry_bolna_id=b2624660-a597-497b-8c5e-e3aa510a1372, reason=Retry attempt succeeded}
2025-10-11 12:59:38
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=b2624660-a597-497b-8c5e-e3aa510a1372}
2025-10-11 12:59:44
RETRY_FAILED MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, status=COMPLETED, retry_bolna_id=b2624660-a597-497b-8c5e-e3aa510a1372}
2025-10-11 12:59:44
RETRY_SUCCESS MAIN
CALLBACK_SERVICE
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, successful_retry_bolna_id=b2624660-a597-497b-8c5e-e3aa510a1372, reason=Retry attempt succeeded}
2025-10-11 12:59:44
COMPLETED MAIN
RETRY_ATTEMPT
₹0.00
Duration: 0.00s
Metadata: {attempt_no=2, retry_bolna_id=b2624660-a597-497b-8c5e-e3aa510a1372}
2025-10-11 13:01:09
ADDITIONAL_DETAILS_FETCH_SUCCESS MAIN
ADDITIONAL_DETAILS_FETCH_SERVICE
₹0.00
Duration: 0.00s
Metadata: {message=Successfully fetched and saved additional details, timestamp=2025-10-11 13:01:09}
Call History (Raw Callbacks) 11

{created_at_str=2025-10-11 07:29:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.52, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.009, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.011000000000000001, transfer_cost=0.0, platform=0.5, transcriber_breakdown={analytics=0, conversation=0.009}, network=0.925, llm_breakdown={analytics=0, summarization=0.011000000000000001, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-11T07:29:10.632421, scheduled_at=2025-10-11T07:29:10.632391, custom_extractions=null, telephony_data={duration=1.0, to_number=+919790805841, provider_call_id=6a9024b6-8ae0-4e4d-98e2-67634659e9ea, hosted_telephony=false, recording_url=https://aps1.media.plivo.com/v1/Account/MAZTZJNZBKOWQXMZBIZJ/Recording/d68b9312-d15c-4e0a-b1c7-f571998119d1.mp3, provider=plivo, hangup_provider_code=4010, from_number=+918035316264, call_type=outbound, hangup_by=Plivo, hangup_reason=End of inputs from Bolna}, context_details={recipient_phone_number=+919790805841, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ceb8bc21-bcfa-45dc-85b9-9d994d782f72, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-11T07:29:43.415067, answered_by_voice_mail=true, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:29:43, id=b2624660-a597-497b-8c5e-e3aa510a1372, campaign_id=null, summary=The conversation involved a user communicating with an agent regarding a specific inquiry. The user likely sought assistance or information, and the agent provided responses or solutions based on the user's needs. The interaction was recorded under the phone call SID "6a9024b6-8ae0-4e4d-98e2-67634659e9ea," with the agent identified by ID "2fefba9f-c4bd-492b-8ccf-d72da990f4f0" and the execution ID being "b2624660-a597-497b-8c5e-e3aa510a1372." The conversation took place on Saturday, October 11, 2025, at 12:59 PM in the Asia/Calcutta timezone. Further details about the specific topics discussed or the outcome of the conversation are not provided., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Disposition", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Disposition, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=0.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0.5999375, provider_connected=false}, transcriber_duration=0.5999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=178, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=178, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:29:10, status=completed}

{created_at_str=2025-10-11 07:29:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.02, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.009, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.011000000000000001, platform=0, transcriber_breakdown={analytics=0, conversation=0.009}, network=0, llm_breakdown={analytics=0, summarization=0.011000000000000001, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-11T07:29:10.632421, scheduled_at=2025-10-11T07:29:10.632391, custom_extractions=null, telephony_data={duration=0.0, to_number=+919790805841, provider_call_id=6a9024b6-8ae0-4e4d-98e2-67634659e9ea, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919790805841, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ceb8bc21-bcfa-45dc-85b9-9d994d782f72, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant: 
, updated_at=2025-10-11T07:29:34.836311, answered_by_voice_mail=true, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:29:34, id=b2624660-a597-497b-8c5e-e3aa510a1372, campaign_id=null, summary=The conversation involved a user communicating with an agent regarding a specific inquiry. The user likely sought assistance or information, and the agent provided responses or solutions based on the user's needs. The interaction was recorded under the phone call SID "6a9024b6-8ae0-4e4d-98e2-67634659e9ea," with the agent identified by ID "2fefba9f-c4bd-492b-8ccf-d72da990f4f0" and the execution ID being "b2624660-a597-497b-8c5e-e3aa510a1372." The conversation took place on Saturday, October 11, 2025, at 12:59 PM in the Asia/Calcutta timezone. Further details about the specific topics discussed or the outcome of the conversation are not provided., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0.5999375, provider_connected=false}, transcriber_duration=0.5999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=178, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=178, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:29:10, status=call-disconnected}

{created_at_str=2025-10-11 07:29:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-11T07:29:10.632421, scheduled_at=2025-10-11T07:29:10.632391, custom_extractions=null, telephony_data={duration=0.0, to_number=+919790805841, provider_call_id=6a9024b6-8ae0-4e4d-98e2-67634659e9ea, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919790805841, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ceb8bc21-bcfa-45dc-85b9-9d994d782f72, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-11T07:29:22.398155, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:29:22, id=b2624660-a597-497b-8c5e-e3aa510a1372, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:29:10, status=in-progress}

{created_at_str=2025-10-11 07:29:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-11T07:29:10.632421, scheduled_at=2025-10-11T07:29:10.632391, custom_extractions=null, telephony_data={duration=0.0, to_number=+919790805841, provider_call_id=6a9024b6-8ae0-4e4d-98e2-67634659e9ea, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919790805841, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ceb8bc21-bcfa-45dc-85b9-9d994d782f72, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-11T07:29:15.762468, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:29:15, id=b2624660-a597-497b-8c5e-e3aa510a1372, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:29:10, status=ringing}

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Yet, more data or metrics could be added across the board to demonstrate the magnitude of contributions., repetitionAvoidance=There is minimal repetition of action verbs, which shows good variation and depth in language. Still, some phrases seem reiterated and could be varied or consolidated further., accomplishmentLanguage=Achieves a strong narrative on accomplishments, but may benefit from more specific language about challenges overcome. Consistently highlighting personal contributions rather than just team achievements could enrich content.}, crispness={feedback=The resume is somewhat lengthy given the described experience and could be more concise. Reducing redundant information and condensing content will make details more impactful., resumeLength=The document's length is slightly excessive for the candidate's experience, suggesting room for trimming. A one-page format is often sufficient for a clear presentation of qualifications., score=55, bulletPointsCount=The bullet points in sections such as Work Experience are numerous, suggesting detail but potentially overwhelming the reader. Few high-impact points are better than multiple average ones., fillerWords=Use of filler words could be reduced to tighten the resume narrative and improve clarity. Eliminating phrases that add little substantive value will enhance the overall crispness., bulletPointLength=Many bullet points are extensive, diluting the strength of each statement. Keeping points concise ensures that every statement contributes value without superfluities., scale=100}, qualityAddOn={feedback=Stylistic elements present a solid foundation but can be refined by avoiding clichés and ensuring consistency in formatting. The use of active voice is prevalent, which strengthens the presentation., score=60, buzzwordsCliches=While some buzzwords are typical in this field, specific examples are preferable to generalized terms. Avoid clichés like 'dynamic' or 'effective' without supporting evidence., datesFormatting=Dates are generally well-formatted but should be consistent, ideally in (Month Year) format throughout. This consistency helps avoid confusion and keeps the document streamlined., activeVoice=Active voice is used effectively throughout, demonstrating control and initiative in achievements. This should remain a focus to ensure dynamic and engaging narrative., scale=100, personalPronounsUsage=The resume correctly avoids personal pronouns, which aligns with professional writing standards. Continuing this practice will maintain a professional tone.}}}, parentBolnaId=null, attemptType=null}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-11T07:17:17.940145, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:17:17, id=ceb8bc21-bcfa-45dc-85b9-9d994d782f72, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=14, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=false, welcome_message_characters=14}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:17:14, status=initiated}
Context Details
{recipient_phone_number=+919790805841, recipient_data={recipient_phone_number=null, review_completed=2025-10-11 12:36:41, callback_request_id=null, is_callback=null, fullName=M., resume_review_id=68ea01ce18c34103788d6df5, parentBolnaId=null, attemptType=null}, resume_review_id=null}