Call Details
Bolna ID:
ceb8bc21-bcfa-45dc-85b9-9d994d782f72
Phone: +919790805841
From: +918035316264
Status: busy
Processing: COMPLETED
Duration: N/A
Cost: N/A
Hangup Details
Hangup By: Carrier
Reason: Call recipient was busy
Timestamps
Started:
2025-10-11 12:47:14
Ended:
Not set
Last Processed:
2025-10-11 13:01:09
Last Retry At:
2025-10-11 13:01:09
Next Retry Scheduled:
2025-10-11 12:58:34
Next Call Scheduled:
2025-10-11 12:58:34
Call Timeline 18
Call History (Raw Callbacks) 11
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, updated_at=2025-10-11T07:29:43.415067, answered_by_voice_mail=true, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:29:43, id=b2624660-a597-497b-8c5e-e3aa510a1372, campaign_id=null, summary=The conversation involved a user communicating with an agent regarding a specific inquiry. The user likely sought assistance or information, and the agent provided responses or solutions based on the user's needs. The interaction was recorded under the phone call SID "6a9024b6-8ae0-4e4d-98e2-67634659e9ea," with the agent identified by ID "2fefba9f-c4bd-492b-8ccf-d72da990f4f0" and the execution ID being "b2624660-a597-497b-8c5e-e3aa510a1372." The conversation took place on Saturday, October 11, 2025, at 12:59 PM in the Asia/Calcutta timezone. Further details about the specific topics discussed or the outcome of the conversation are not provided., error_message=null, rescheduled_at_str=null, agent_extraction={"asst_T3MUlbYNAcyJN8Sd6SgOdOpc": {"dispositions": {"disposition_1": "No Disposition", "disposition_2": "", "disposition_3": ""}}}, transfer_call_data=null, parsedAgentExtraction={asst_T3MUlbYNAcyJN8Sd6SgOdOpc={dispositions={disposition_1=No Disposition, disposition_2=, disposition_3=}}}, smart_status=not_started, conversation_duration=0.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0.5999375, provider_connected=false}, transcriber_duration=0.5999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=178, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=178, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:29:10, status=completed}
{created_at_str=2025-10-11 07:29:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.02, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0.009, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0.011000000000000001, platform=0, transcriber_breakdown={analytics=0, conversation=0.009}, network=0, llm_breakdown={analytics=0, summarization=0.011000000000000001, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-11T07:29:10.632421, scheduled_at=2025-10-11T07:29:10.632391, custom_extractions=null, telephony_data={duration=0.0, to_number=+919790805841, provider_call_id=6a9024b6-8ae0-4e4d-98e2-67634659e9ea, hosted_telephony=false, recording_url=, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919790805841, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ceb8bc21-bcfa-45dc-85b9-9d994d782f72, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=assistant:
, updated_at=2025-10-11T07:29:34.836311, answered_by_voice_mail=true, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:29:34, id=b2624660-a597-497b-8c5e-e3aa510a1372, campaign_id=null, summary=The conversation involved a user communicating with an agent regarding a specific inquiry. The user likely sought assistance or information, and the agent provided responses or solutions based on the user's needs. The interaction was recorded under the phone call SID "6a9024b6-8ae0-4e4d-98e2-67634659e9ea," with the agent identified by ID "2fefba9f-c4bd-492b-8ccf-d72da990f4f0" and the execution ID being "b2624660-a597-497b-8c5e-e3aa510a1372." The conversation took place on Saturday, October 11, 2025, at 12:59 PM in the Asia/Calcutta timezone. Further details about the specific topics discussed or the outcome of the conversation are not provided., error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.7, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0.5999375, provider_connected=false}, transcriber_duration=0.5999375, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={gpt-4o-mini={output=178, input=3}, azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization={output=178, input=3, provider_connected=false, provider=azure, model=gpt-4o-mini}, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:29:10, status=call-disconnected}
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{created_at_str=2025-10-11 07:29:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-11T07:29:10.632421, scheduled_at=2025-10-11T07:29:10.632391, custom_extractions=null, telephony_data={duration=0.0, to_number=+919790805841, provider_call_id=6a9024b6-8ae0-4e4d-98e2-67634659e9ea, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=null, from_number=+918035316264, call_type=outbound, hangup_by=null, hangup_reason=null}, context_details={recipient_phone_number=+919790805841, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ceb8bc21-bcfa-45dc-85b9-9d994d782f72, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-11T07:29:15.762468, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:29:15, id=b2624660-a597-497b-8c5e-e3aa510a1372, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:29:10, status=ringing}
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{created_at_str=2025-10-11 07:23:10, agent_id=2fefba9f-c4bd-492b-8ccf-d72da990f4f0, total_cost=0.0, batch_id=null, cost_breakdown={synthesizer=0, transcriber=0, synthesizer_breakdown={welcome_message=0, conversation=0}, llm=0, platform=0, transcriber_breakdown={analytics=0, conversation=0}, network=0, llm_breakdown={analytics=0, summarization=0, extraction=0, conversation=0, hangup=0}}, created_at=2025-10-11T07:23:10.16229, scheduled_at=2025-10-11T07:23:10.162254, custom_extractions=null, telephony_data={duration=0.0, to_number=+919790805841, provider_call_id=3d0b0417-3517-4ab8-9e33-c131a8305aa9, hosted_telephony=false, recording_url=null, provider=plivo, hangup_provider_code=3010, from_number=+918035316264, call_type=outbound, hangup_by=Carrier, hangup_reason=Call recipient was busy}, context_details={recipient_phone_number=+919790805841, recipient_data={recipient_phone_number=null, review_completed=null, callback_request_id=null, is_callback=null, fullName=null, resume_review_id=null, reviewDetails=null, parentBolnaId=ceb8bc21-bcfa-45dc-85b9-9d994d782f72, attemptType=RETRY}, resume_review_id=null}, extracted_data=null, arq_job_id=null, transcript=null, updated_at=2025-10-11T07:23:33.850724, answered_by_voice_mail=null, batch_run_details=null, provider=plivo, updated_at_str=2025-10-11 07:23:33, id=9fc9ec99-d2f1-4c82-90fc-563277fdae43, campaign_id=null, summary=null, error_message=null, rescheduled_at_str=null, agent_extraction=null, transfer_call_data=null, parsedAgentExtraction=null, smart_status=null, conversation_duration=0.0, usage_breakdown={transcriber_usage_breakdown={transcriber_duration=0, provider_connected=false}, transcriber_duration=0, transcriber_model=nova-3, synthesizer_characters=0, synthesizer_usage_breakdown={provider_connected=false, conversation_characters=0, welcome_message_cache=true, welcome_message_characters=0}, transcriber_provider=deepgram, synthesizer_model=eleven_turbo_v2_5, llmModel={azure_gpt-4_1-mini={output=0, input=0}}, llmTokens=0, llm_usage_breakdown={analytics=null, summarization=null, extraction=null, conversation={output=0, input=0, provider_connected=false, provider=azure, model=azure/gpt-4.1-mini}, hangup=null}, synthesizer_provider=elevenlabs}, workflow_retries=null, rescheduled_at=null, scheduled_at_str=2025-10-11 07:23:10, status=busy}
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Context Details
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